Sadly, this has to serve as my introduction. I took delivery of a ‘22 demo unit with 6,000 miles on it. I had the choice of a few in my spec, but chose this one because of its lower mileage.
Before I go any further, please understand that I have given Lucid over 6 weeks to resolve this, and I have been met with nothing but empty promises, phones calls and emails unreturned and generally no response despite my repeated call attempts to handle this. The goal of this post is to warn other potential buyers, and to get some resolution prior to filing a lawsuit from lucid.
I was working with Mohammad in the Tysons store. Once he sent me units that fit my desired spec, I proceeded to secure financing. That in itself wasn’t easy given the brands newness (credit union).
The car was in AZ and needed to be transported. Once it arrived; which took twice as long as it was quoted (I have shipped plenty of cars and understand that can happen).
Once it showed up, it was suddenly very difficult to get pictures or information about the car. The pics I was sent were from two different sets of shots; the front shots were different in color grading and look from the rear. Those pics took an extra week or so to get; the whole time I’m pursuing financing. It was like pulling teeth. I ended up getting ahold of Angus in customer service who promised me to solve my issues surrounding how the process was going. He promised a free level 2 charger. It’s not here to this day.
When I finally picked up the car, it was of course detailed. But the glass was etched from the windshield wipers. I asked the manager to replace it, and he obliged. That finally was done this week, just waiting for them to bring the car back to me.
Now I’m a hard core car guy, and bought this for the driving dynamics, but I’m very very picky about my cars being in perfect condition. So when I got home (4hour drive) I noticed the hood appeared to have been repainted. The next day I noticed the chips in the drivers side fender from what had to have been contact from the hood. Then I noticed the hood had literally no micro scratches, and had compound residue. It was clear it had just been buffed out.
Then we left for a road trip and realized the windshield wipers didn’t really work properly. Service (who was awesome) came to my hotel on the road (again awesome) and replaced the blade. We then discovered the wiper arm was bent. That explains how the glass was etched.
None of this was shown to me during the buying process.
I have called and called and explained. No one seems to care, and that’s just sad. I love the car. But this is unacceptable.
