Godspeed as they say - and may your replacement vehicle be much less of a pain to you. I've had my '25 Pure back to the service center twice in my 4 months of driving it. I felt like the service people did a good job by me (Tysons Corner VA). I always had a loaner and they were in very regular contact.
That said, they did send me home one time without testing their fix to my trunk latch issue. I went from a trunk that wouldn't close right to one that wouldn't open right. I took about a week before they had a spot for me to come back in, and then they fixed it in less than five minutes. I've never been offered mobile service - I'm not sure how that is supposed to work, though they did make much of it when selling me the car.
I do wonder why some cars cause so many problems and others seem to be mostly or entirely trouble free. I'd put my sample in the middle. It's not trouble free, but the troubles have been on the minor side so far.
That said, they did send me home one time without testing their fix to my trunk latch issue. I went from a trunk that wouldn't close right to one that wouldn't open right. I took about a week before they had a spot for me to come back in, and then they fixed it in less than five minutes. I've never been offered mobile service - I'm not sure how that is supposed to work, though they did make much of it when selling me the car.
I do wonder why some cars cause so many problems and others seem to be mostly or entirely trouble free. I'd put my sample in the middle. It's not trouble free, but the troubles have been on the minor side so far.
