Finally sold my pure…✌🏻

[petergottlieb]

Godspeed as they say - and may your replacement vehicle be much less of a pain to you. I've had my '25 Pure back to the service center twice in my 4 months of driving it. I felt like the service people did a good job by me (Tysons Corner VA). I always had a loaner and they were in very regular contact.

That said, they did send me home one time without testing their fix to my trunk latch issue. I went from a trunk that wouldn't close right to one that wouldn't open right. I took about a week before they had a spot for me to come back in, and then they fixed it in less than five minutes. I've never been offered mobile service - I'm not sure how that is supposed to work, though they did make much of it when selling me the car.

I do wonder why some cars cause so many problems and others seem to be mostly or entirely trouble free. I'd put my sample in the middle. It's not trouble free, but the troubles have been on the minor side so far.

 

[Ampere]

You folks make me feel lucky. My 2023 Lucid Air Touring is 26 months old. I've experienced no major drivability problems. I've had a few annoying software glitches which updates eventually solved. I had a minor issue with the USB drive working and the friendly Goose Island, Chicago service center insisted on thoroughly investigating it and gave me a GT loaner. My first 10,000 miles service was a mobile van at my home. While I do have concerns with Lucid as a company and what happens out of warranty, thus far my Air Touring has caused me no more problems than my 2017 Honda Accord. I guess I should consider myself extremely fortunate. Now that I've posted this I fear going into the garage tomorrow. . . .

As far as charging, I do 90 percent of my charging at home with a dedicated hard-wired Grizzl-e charger. I agree that EAs chargers can be hit or miss, or there may be a line, but overall, I've had pretty good luck with EA chargers. DC charging is the same problem with any EV, other than Tesla.

 

[Batteryman]

I completely relate to what you’re saying. My 2025 Lucid Air Touring has also been in service for almost a month now due to a coolant leak, and I ended up needing a full VCU, new Coolant reservoir, and harness replacement. I've been stuck driving an Enterprise rental while waiting on everything, and honestly, the service experience has been incredibly frustrating.

Like you, I really liked this car. There’s so much potential, and when it works, it drives beautifully. But the constant issues, poor service follow-up, and overall lack of reliability have made it really hard to stay optimistic. I’m definitely not planning to keep mine past the lease—it just hasn’t been the experience I was hoping for.

I genuinely hope Lucid figures it out. There’s a lot to admire in what they’re trying to do, but the ownership journey right now feels like more stress than it’s worth.

Can’t say I’m sad to go as I’m running for the door on this. I really do hope lucid succeeds, but they have massive gaps in service, and software, one of those can easily be corrected.

From the countless times they had to tow my car in and Ubers to pick up the rental, I kept living in fear, of if this car went out of warranty and it had to go in it would cost me $3-4k in transport costs before they even knew what was wrong with it. That was gut wrenching enough.

Countless system resets.

Windshield wipers randomly turning on and can’t turn off.

Crawling in thru my passenger door in the early days!

But the service, this is below market expectations for most any dealership, and unless they scale these facilities fast they will die.

My wife works in tech too, and she was excited about the car, quickly hated driving it for all its quirks.

Some parts are premium, I’d say most aren’t, had my seat replaced twice, frunk was all frunked up I didn’t even want to open it anymore for fear the latches wouldn’t work again.

My vin number was incorrect, lucid never called back when they said they would like most tickets opened.

The audio system, when turned up 100% sounds good (minus any low end) when it would pull from Spotify or SXM correctly.

Finding a charger was a constant nightmare, broken, not where they said they were, limited, or full with others waiting…why don’t I use my LHCS? Bc it (like everything else) stopped working and I’m waiting on an open ticket from lucid still.

Going thru tires every 8-10 months, hoping I can find some and order them asap.

It drives amazing when it works, but I’ll go back to an ICE, good luck everyone. I’ll still wave to the few I see around the streets.

Looks like you got a really bad car.....I had a few trim issues but otherwise almost flawless, almost just because the key responsiveness could be better. Regarding tires, EV's are heavy, if you want sport sedan handling, you will spend on tires, that is nothing against Lucid. Charging- well you will get Tesla supercharger access soon, agree EA sucks. ICE is really going backwards. I am never buying an ICE car again- hate inhaling those fumes and want to do my part by helping the environment and reducing city pollution. A small sacrifice to make for Planet earth.

 

[petergottlieb]

You folks make me feel lucky. My 2023 Lucid Air Touring is 26 months old. I've experienced no major drivability problems. I've had a few annoying software glitches which updates eventually solved. I had a minor issue with the USB drive working and the friendly Goose Island, Chicago service center insisted on thoroughly investigating it and gave me a GT loaner. My first 10,000 miles service was a mobile van at my home. While I do have concerns with Lucid as a company and what happens out of warranty, thus far my Air Touring has caused me no more problems than my 2017 Honda Accord. I guess I should consider myself extremely fortunate. Now that I've posted this I fear going into the garage tomorrow. . . .

As far as charging, I do 90 percent of my charging at home with a dedicated hard-wired Grizzl-e charger. I agree that EAs chargers can be hit or miss, or there may be a line, but overall, I've had pretty good luck with EA chargers. DC charging is the same problem with any EV, other than Tesla.

I suspect your experience is pretty normal actually - Threads like this are going to attract comments from folks who have experienced similar things. Lucids are not trouble free cars - they are a new car company building a new kind of automobile - but good ownership experiences are common.

 

[Goodbye]

The EV charging stuff is endemic to EVs.

This is absolutely not true. There is one brand that sells a lot of cars simply due to it's charging network being so vast and reliable.

To say it's an EV problem in general gives potential EV buyers the wrong perception - the perception that charging an EV is cumbersome. That is simply not true. The plain and simple fact is that most major car manufacturers delayed like hell in accepting that EVs were actually happening. Once they decided to jump on the bandwagon, they put the cart before the horse and built cars with no real thought about charging. This horrible mistake has given EVs a bad reputation among the casual car buyer. I don't understand for the life of me why Tesla didn't demand that every car maker that they allowed to join the supercharger network wasn't required to invest $500 million in new supercharger stations. There needs to be a ton more, and ASAP. Tesla simply can't do it alone (which is why they're now letting private brands build supercharging stations - it's not enough tho).

And I don't know why they can't install small stations, like 2 to 4 stalls at more interstate exits. Instead of 24 at one station covering 100 miles, do 8 stations of 2 to 4 each. People like choices and flexibility - a charger every 100 miles isn't it. I know it costs a lot more, but at the rates they're charging, they'll recoup their investment quickly. In the long run, it would be well worth the investment.

 

[L-Dude]

This is absolutely not true. There is one brand that sells a lot of cars simply due to it's charging network being so vast and reliable.

To say it's an EV problem in general gives potential EV buyers the wrong perception - the perception that charging an EV is cumbersome. That is simply not true. The plain and simple fact is that most major car manufacturers delayed like hell in accepting that EVs were actually happening. Once they decided to jump on the bandwagon, they put the cart before the horse and built cars with no real thought about charging. This horrible mistake has given EVs a bad reputation among the casual car buyer. I don't understand for the life of me why Tesla didn't demand that every car maker that they allowed to join the supercharger network wasn't required to invest $500 million in new supercharger stations. There needs to be a ton more, and ASAP. Tesla simply can't do it alone (which is why they're now letting private brands build supercharging stations - it's not enough tho).

And I don't know why they can't install small stations, like 2 to 4 stalls at more interstate exits. Instead of 24 at one station covering 100 miles, do 8 stations of 2 to 4 each. People like choices and flexibility - a charger every 100 miles isn't it. I know it costs a lot more, but at the rates they're charging, they'll recoup their investment quickly. In the long run, it would be well worth the investment.

Ok it is endemic to virtually all EVs except Tesla. I tell my friends who ask about EVs that they are great if you have home charging and don't take a lot of road trips. Otherwise it is much more complicated to own an EV.

 

[Goodbye]

Ok it is endemic to virtually all EVs except Tesla. I tell my friends who ask about EVs that they are great if you have home charging and don't take a lot of road trips. Otherwise it is much more complicated to own an EV.

And I assume you tell them the exception? Whether you like Tesla or not (or Musk or not), it is far better for someone to buy a Tesla than an ICE. At least they will become a fan of EVs and realize how great they are - with the hope that they will be open to other brands the next time they purchase (assuming the charging situation has vastly improved over the next 2 or 3 years).

 

[coma24]

This was painful to read. I don't doubt the OP had the issues that were listed, but it's important to know that not all owners are experiencing this. That's not to say that QA isn't a problem, however, it's not the case that everyone has this many issues (otherwise they'd be dead in the water).

I've had a few issues over the past 9 months, but the service response has been solid and generally very quick. Despite living 2 hrs from a Service Center (KOP), they've been fantastic about picking up the car, providing a loaner when needed, etc. In the early days, I would drive down (simply to have an excuse to drive), but more recently I've let them pick it up here. Mobile service has been great, too. I have a '22 GT that was barely driven by the owner (2500 miles driven in 2 years), so when it came time to service, there were a lot of software upgrades and various service bulletins that needed to be done. They were fantastic about handling all of those things and covered everything under warranty.

My sense is that it's the variability in quality and service which is hurting the brand. Ask 5 people about their experience with this car and you'll get 6 opinions!

I really hope the variability in QA issues diminish as the production process matures. I will say that I was very encouraged to hear how much information is being shared across the organization with regards to maintenance. They're pretty good about sharing information learned in the field with the Service Centers, and then proactively addressing those issues with cars that come in before they actually manifest as issues. Case in point, the realignment of the strikers on the frunk is something they now check as standard procedure, even if the customer hasn't reported it as an issue. Alfonso (mobile service tech at KOP) said that he's making fewer and fewer repeat visits to existing customers.

This is still an 'early adopter' brand....but they're going to have to make the transition to more stable product. Given the relatively low volume of units sold, issues with harnesses or various bits of hardware needing to be replaced should happen less and less frequently, otherwise, they're going to struggle to shake the rep that the cars are awesome, but not ready for prime time.

You'd have to pry this car from my cold, dead hands, though....it's incredible, and the issues I've experienced have been minor in nature, such that the pros vastly outweigh the minimal cons. I greatly appreciate how much they're trying on the service front, at least that's been my experience. I realize not every employee at every service center is consistently providing the same experience.

 

[coma24]

One last thought...regarding charging anxiety on long trips, perhaps it's just a function of where people live, but here in the tri-state area in the NE (NJ/NY/CT), it's really a non-issue. I've taken many 300-500 mile road trips, and a 1000 mile road trips with literally zero charging issues. Each trip was easy to plan with no surprises enroute. The range estimator tool in the vehicle does a fantastic job. The notion of waiting breathlessly for the NACS -> CCS adapters to be released is completely foreign to me.....if they NEVER get released, I would barely notice. Between charging at home and having all sorts of CCS fast charging options all around me, it's just not an issue in this specific area, or really anywhere nearby. I totally understand that it's locale dependent, though, as EA doesn't have the same deployment footprint everywhere.

 

[californiaboy935]

This was painful to read. I don't doubt the OP had the issues that were listed, but it's important to know that not all owners are experiencing this. That's not to say that QA isn't a problem, however, it's not the case that everyone has this many issues (otherwise they'd be dead in the water).

I've had a few issues over the past 9 months, but the service response has been solid and generally very quick. Despite living 2 hrs from a Service Center (KOP), they've been fantastic about picking up the car, providing a loaner when needed, etc. In the early days, I would drive down (simply to have an excuse to drive), but more recently I've let them pick it up here. Mobile service has been great, too. I have a '22 GT that was barely driven by the owner (2500 miles driven in 2 years), so when it came time to service, there were a lot of software upgrades and various service bulletins that needed to be done. They were fantastic about handling all of those things and covered everything under warranty.

My sense is that it's the variability in quality and service which is hurting the brand. Ask 5 people about their experience with this car and you'll get 6 opinions!

I really hope the variability in QA issues diminish as the production process matures. I will say that I was very encouraged to hear how much information is being shared across the organization with regards to maintenance. They're pretty good about sharing information learned in the field with the Service Centers, and then proactively addressing those issues with cars that come in before they actually manifest as issues. Case in point, the realignment of the strikers on the frunk is something they now check as standard procedure, even if the customer hasn't reported it as an issue. Alfonso (mobile service tech at KOP) said that he's making fewer and fewer repeat visits to existing customers.

This is still an 'early adopter' brand....but they're going to have to make the transition to more stable product. Given the relatively low volume of units sold, issues with harnesses or various bits of hardware needing to be replaced should happen less and less frequently, otherwise, they're going to struggle to shake the rep that the cars are awesome, but not ready for prime time.

You'd have to pry this car from my cold, dead hands, though....it's incredible, and the issues I've experienced have been minor in nature, such that the pros vastly outweigh the minimal cons. I greatly appreciate how much they're trying on the service front, at least that's been my experience. I realize not every employee at every service center is consistently providing the same experience.

Appreciate your perspective, and I wanted to chime in with mine as someone who’s been daily driving a Lucid Air for quite a while. The OP’s post was indeed hard to read. Yet, I agree with @coma24 ‘s sentiment.

I’ve got a 2022 Grand Touring with over 61,000 miles on it, probably one of the higher-mileage cars out there, and my experience has been overwhelmingly positive. I’ve had very few mechanical issues, and service has been smooth when needed. Mechanical issues that I have had have been cause by outside influence, like someone hit and running my car. Lucid fixed these for cash and did the repairs relatively quickly providing me with a loaner car. Most of my visits have been for software updates or minor tweaks. Mobile service has also been a big plus, especially with the recent sound system improvements for early model vehicles.

I disagree that the vehicles are somehow flawed, and OP seems to have gotten a particularly sub par vehicle. With that said some people get unlucky with early problems, others go tens of thousands of miles with barely a hiccup. That variability makes it hard to generalize. It’s unfortunate that this forum along with any forums become the compendium of bad experiences, so in my own way I like to trumpet how good this vehicle has been to me. Enough that I have bought more of them.

From what I’ve personally experienced/seen over these 60k+ miles, Lucid is learning fast. The service centers seem more in sync now, and they’re proactively checking for things like frunk striker alignment and other common concerns before they become problems. That kind of institutional learning is encouraging to see in a young company. The fact that they check for additional problems before they arise like BMS faults and the replacement of early battery packs before failure via telematics has been huge, and probably contributed to the brands reputation of being a leader in drive train/battery tech. A reputation they deserve, and continue to foster with Gravity.

This car has been rock solid for me. If Lucid can keep reducing part count (elimination of the Wunderbox as an example), refining production, and staying aggressive on service, the long-term outlook is strong. At this point, the driving experience alone still makes it a no-brainer. You’d have to pry it out of my hands.

 

[borski]

Appreciate your perspective, and I wanted to chime in with mine as someone who’s been daily driving a Lucid Air for quite a while. The OP’s post was indeed hard to read. Yet, I agree with @coma24 ‘s sentiment.

I’ve got a 2022 Grand Touring with over 61,000 miles on it, probably one of the higher-mileage cars out there, and my experience has been overwhelmingly positive. I’ve had very few mechanical issues, and service has been smooth when needed. Mechanical issues that I have had have been cause by outside influence, like someone hit and running my car. Lucid fixed these for cash and did the repairs relatively quickly providing me with a loaner car. Most of my visits have been for software updates or minor tweaks. Mobile service has also been a big plus, especially with the recent sound system improvements for early model vehicles.

I disagree that the vehicles are somehow flawed, and OP seems to have gotten a particularly sub par vehicle. With that said some people get unlucky with early problems, others go tens of thousands of miles with barely a hiccup. That variability makes it hard to generalize. It’s unfortunate that this forum along with any forums become the compendium of bad experiences, so in my own way I like to trumpet how good this vehicle has been to me. Enough that I have bought more of them.

From what I’ve personally experienced/seen over these 60k+ miles, Lucid is learning fast. The service centers seem more in sync now, and they’re proactively checking for things like frunk striker alignment and other common concerns before they become problems. That kind of institutional learning is encouraging to see in a young company. The fact that they check for additional problems before they arise like BMS faults and the replacement of early battery packs before failure via telematics has been huge, and probably contributed to the brands reputation of being a leader in drive train/battery tech. A reputation they deserve, and continue to foster with Gravity.

This car has been rock solid for me. If Lucid can keep reducing part count (elimination of the Wunderbox as an example), refining production, and staying aggressive on service, the long-term outlook is strong. At this point, the driving experience alone still makes it a no-brainer. You’d have to pry it out of my hands.

Count me in as another rock solid experience. Not that there haven’t been hiccups; there have, especially in the very early days.

But for you to get my DE I’d have to be dead.

(Or someone makes an equally fun 2-seater roadster, but that hasn’t happened yet)

 

[Steveinarizona]

(Or someone makes an equally fun 2-seater roadster, but that hasn’t happened yet)

Didn't you see the new Tesla Roadster? Promised in 2017 for availability in 2020 so it must be out there.

 

[borski]

Didn't you see the new Tesla Roadster? Promised in 2017 for availability in 2020 so it must be out there.

Something sure is out there.

 

[billvb]

I want to chime in as another very happy Lucid owner. We’ve had zero problems with our ‘23 Air GT, and I still find myself surprised about how great the driving experience is. I’m sorry for @Goodbye ’s bad ownership experience, but it’s a shame that one unhappy customer can generate so much agita in today’s digital world; I believe I saw his post in the Lucid subreddit, which then got picked up and put out as a story by some shady site called ‘Carscoops’.

 

[californiaboy935]

I want to chime in as another very happy Lucid owner. We’ve had zero problems with our ‘23 Air GT, and I still find myself surprised about how great the driving experience is. I’m sorry for @Goodbye ’s bad ownership experience, but it’s a shame that one unhappy customer can generate so much agita in today’s digital world; I believe I saw his post in the Lucid subreddit, which then got picked up and put out as a story by some shady site called ‘Carscoops’.

“Story” yeah that’s a hack job. Unfortunate they only seem to want to report on the worst edge cases. But I’m sure that sells. I hope this owner takes another shot at Lucid at some point.

 

[Leftlane]

Ok it is endemic to virtually all EVs except Tesla. I tell my friends who ask about EVs that they are great if you have home charging and don't take a lot of road trips. Otherwise it is much more complicated to own an EV.

My life is a lot less complicated since going electric - charge at home, zero maintenance, full tank every morning - and I drive a lot. No issues at all on road trips all across Texas, and just got back from a 2700 mile round trip to Sedona with absolutely no problems - in a Tesla. The SC network is the category killer still - I would be open to other brands if they could charge just as fast at a SC and not be throttled to 50 kwh. I get your point and it’s valid for some people, but it doesn’t take much to make the necessary adjustments. BTW - my wife doesn’t want an electric car for the same reasons you state, so I get it.

 

[L-Dude]

And I assume you tell them the exception? Whether you like Tesla or not (or Musk or not), it is far better for someone to buy a Tesla than an ICE. At least they will become a fan of EVs and realize how great they are - with the hope that they will be open to other brands the next time they purchase (assuming the charging situation has vastly improved over the next 2 or 3 years).

I'm not sure why you're after me about this, but whatever.

 

[californiaboy935]

Count me in as another rock solid experience. Not that there haven’t been hiccups; there have, especially in the very early days.

But for you to get my DE I’d have to be dead.

(Or someone makes an equally fun 2-seater roadster, but that hasn’t happened yet)

Nothing could be more fun... You are in a Lucid Dream... HEHE

 

[borski]

Ok it is endemic to virtually all EVs except Tesla. I tell my friends who ask about EVs that they are great if you have home charging and don't take a lot of road trips. Otherwise it is much more complicated to own an EV.

Literally couldn’t disagree more. I have not stepped foot in a gas station in years. I’ve not had to deal with oil changes, timing belts, transmission failures, or any of the other 12,500 moving parts in an ICE engine that need maintenance, lubrication, or replacing.

I wake up every morning without a worry as to how much gas I have.

That is most people with an EV, as far as I can tell. It is less complicated, by far.

The only complication is charging on road trips, and even then, it’s not complicated. Charge at your hotel or the nearest charger. You don’t even have to plan it, and can just have the route planner do it for you.

EA has been much, much more reliable as of late, and EVGo, Chargepoint, Ionna, and all the other networks also work well.

Not to mention that Superchargers are opening up access imminently, and already have to some.

I fail to see how an EV is more complicated. Different, sure. But not more complicated to own, imho.

 

[californiaboy935]

Literally couldn’t disagree more. I have not stepped foot in a gas station in years. I’ve not had to deal with oil changes, timing belts, transmission failures, or any of the other 12,500 moving parts in an ICE engine that need maintenance, lubrication, or replacing.

I wake up every morning without a worry as to how much gas I have.

That is most people with an EV, as far as I can tell. It is less complicated, by far.

The only complication is charging on road trips, and even then, it’s not complicated. Charge at your hotel or the nearest charger. You don’t even have to plan it, and can just have the route planner do it for you.

EA has been much, much more reliable as of late, and EVGo, Chargepoint, Ionna, and all the other networks also work well.

Not to mention that Superchargers are opening up access imminently, and already have to some.

I fail to see how an EV is more complicated. Different, sure. But not more complicated to own, imho.

Agreed, EV's are so much easier. I don't think I could go back.