Sorry to hear about your experience. Empty promises and 8 days with no path to a resolution for an issue of this magnitude on a new luxury car would definitely have me contacting my lawyer. Today the sad truth is the squeaky wheel gets the grease while the patient & understanding gets screwed.
Sorry to hear about your experience. Empty promises and 8 days with no path to a resolution for an issue of this magnitude on a new luxury car would definitely have me contacting my lawyer. Today the sad truth is the squeaky wheel gets the grease while the patient & understanding gets screwed.
Yeah, except once your lawyer gets involved, their lawyers have to get involved, and everything gets drawn out, and most of the remedies available to a customer service liaison are largely off the table. You end up in mounds of paperwork and at the end of the day lose a lot of your leverage.
It makes you feel like you're being aggressive and proactive at first. But all it does is muck up the experience further and lead to two groups of lawyers splitting the money / satisfaction that should have gone to you.
Lawyers are a last resort. Not a first-strike weapon.
