Lucid delivered my car damaged

[adabliz]

Lucid delivered my car damaged and is ignoring me. What should I do?
I took delivery of a Lucid Air Touring on July 12. It had front trim and rim damage during unloading. I reported it right away with pictures and video. I’ve followed up daily — no repairs, no updates, no support.
I’ve stopped driving it, sent formal letters, and just reached out to a lawyer. Lucid has acknowledged my emails but done nothing.
Anyone here gone through something similar? Do I push harder legally? How far did you have to go?

 

[HC_79]

That’s unfortunate. Not sure what response you got but did you even give them time to follow up internally to try and sort it out? 8 days is not long and you already reached out to a lawyer?? That would be something you’d do if they completely ghosted you for a month or so.

If you’ve already threatened them with legal action then good luck getting them to deal with you directly now. Did you even try to call the HQ and speak to someone directly?

 

[californiaboy935]

Lucid delivered my car damaged and is ignoring me. What should I do?
I took delivery of a Lucid Air Touring on July 12. It had front trim and rim damage during unloading. I reported it right away with pictures and video. I’ve followed up daily — no repairs, no updates, no support.
I’ve stopped driving it, sent formal letters, and just reached out to a lawyer. Lucid has acknowledged my emails but done nothing.
Anyone here gone through something similar? Do I push harder legally? How far did you have to go?

Threatening litigation isn’t the answer. Super sad to see your new vehicle damaged, but the service center and Lucid will surely get back to you eventually. As @HC_79 said, I think calling headquarters and trying to escalate would be the best advice. Once you lawyer up there is really nothing the lower level people can do.

Litigation is like pouring poison in your own ear and expecting someone else to die. I’m sure any lawyer you talk to will say you have an amazing case, because it’s financially viable for them. But not what’s in the best interest for you.

Try diplomacy, it works 99% of the time. 8 days is too quick to expect a cogent response other than we’re working on it. Lucid has a lot of moving parts it needs to contact and investigation it needs to conduct. Like whose insurance needs to pay etc.

 

[PureJoy77]

New or pre-owned?

 

[hydbob]

Lucid delivered my car damaged and is ignoring me. What should I do?
I took delivery of a Lucid Air Touring on July 12. It had front trim and rim damage during unloading. I reported it right away with pictures and video. I’ve followed up daily — no repairs, no updates, no support.
I’ve stopped driving it, sent formal letters, and just reached out to a lawyer. Lucid has acknowledged my emails but done nothing.
Anyone here gone through something similar? Do I push harder legally? How far did you have to go?

wouldn't this need to also go through the delivery company? Probably would need to get insurance involved.

 

[Tâm]

Lucid delivered my car damaged and is ignoring me. What should I do?
I took delivery of a Lucid Air Touring on July 12. It had front trim and rim damage during unloading. I reported it right away with pictures and video. I’ve followed up daily — no repairs, no updates, no support.
I’ve stopped driving it, sent formal letters, and just reached out to a lawyer. Lucid has acknowledged my emails but done nothing.
Anyone here gone through something similar? Do I push harder legally? How far did you have to go?

Who did you report to? I would call a service center.

 

[Tâm]

wouldn't this need to also go through the delivery company? Probably would need to get insurance involved.

That doesn't sound right to use our own insurance to fix a brand-new car at the delivery.

There should be a protocol how to resolve a damaged good at the delivery. The policy should spell out clearly for potential owner to know that they need to go after a delivery company or our own insurance company when receive a damaged car.

At the delivery, an owner expects a brand new undamaged car. If it is damage, Lucid should take it back and make it right. Whether Lucid needs to go after or fire the delivery person or go after our own insurance, it should not be our job to fix a damaged brand-new car.

 

[dwfallin]

Delivery company was my first thought as well!

 

[Celeras]

Isn't this what the due bill is for? Not sure what happens when you take delivery as opposed to picking up from Lucid, but I had to sign off on one and later reach out with my delivery specialist (next day) to get something added.

 

[Batteryman]

That’s unfortunate. Not sure what response you got but did you even give them time to follow up internally to try and sort it out? 8 days is not long and you already reached out to a lawyer?? That would be something you’d do if they completely ghosted you for a month or so.

If you’ve already threatened them with legal action then good luck getting them to deal with you directly now. Did you even try to call the HQ and speak to someone directly?

8 days is too long to respond……they should at least acknowledge they received the complaint and give an estimated time by which they will respond.

 

[hydbob]

That doesn't sound right to use our own insurance to fix a brand-new car at the delivery.

There should be a protocol how to resolve a damaged good at the delivery. The policy should spell out clearly for potential owner to know that they need to go after a delivery company or our own insurance company when receive a damaged car.

At the delivery, an owner expects a brand new undamaged car. If it is damage, Lucid should take it back and make it right. Whether Lucid needs to go after or fire the delivery person or go after our own insurance, it should not be our job to fix a damaged brand-new car.

I meant the delivery company's insurance since they are the most likely point of damage.

 

[adabliz]

Lucid delivered my car damaged and is ignoring me. What should I do?
I took delivery of a Lucid Air Touring on July 12. It had front trim and rim damage during unloading. I reported it right away with pictures and video. I’ve followed up daily — no repairs, no updates, no support.
I’ve stopped driving it, sent formal letters, and just reached out to a lawyer. Lucid has acknowledged my emails but done nothing.
Anyone here gone through something similar? Do I push harder legally? How far did you have to Thank you all for the responses. I hear you — but let me share a bit more context.

The car was delivered damaged during unloading, and I reported it immediately with photos and video. I followed up multiple times, spoke with both my delivery contact and original Lucid advisor, and was told, “We’ll get back to you tomorrow.” That was over a week ago, and nothing happened.
I didn’t rush to legal action — I sent two formal emails, gave Lucid a chance to respond, and even stopped driving the vehicle to avoid implied acceptance. When I finally mentioned legal options, it was because I felt completely abandoned, not because I didn’t give them time. It wasn’t a threat — it was a last resort after silence and no resolution.

I get that 8 days might not seem long to some, but when you’ve just taken delivery of a $100K+ vehicle and it shows up damaged, the bar is a little higher — especially when Lucid brands itself on premium experience.

Appreciate your input — and I’m still hopeful they’ll step up and make this right.

 

[KidRich]

The car was delivered damaged during unloading, and I reported it immediately with photos and video. I followed up multiple times, spoke with both my delivery contact and original Lucid advisor, and was told, “We’ll get back to you tomorrow.” That was over a week ago, and nothing happened.
I didn’t rush to legal action — I sent two formal emails, gave Lucid a chance to respond, and even stopped driving the vehicle to avoid implied acceptance. When I finally mentioned legal options, it was because I felt completely abandoned, not because I didn’t give them time. It wasn’t a threat — it was a last resort after silence and no resolution.

I get that 8 days might not seem long to some, but when you’ve just taken delivery of a $100K+ vehicle and it shows up damaged, the bar is a little higher — especially when Lucid brands itself on premium experience.

Appreciate your input — and I’m still hopeful they’ll step up and make this right.

With all due respect, if you inspected the car before you signed for its receipt, or even after you discovered damage, you should have noted the damage and contacted both the car carrier company and Lucid to have their respective insurance companies deal with payment and repair on your behalf as to who is primarily at fault.

Now that you have contacted a lawyer, it would be best if you let him or her work things out without necessarily taking legal action against either since it will take time to investigate when, where, and how damage was likely incurred before you took physical receipt.

I took delivery of my 2023 Lucid Air Pure AWD two years ago. Before I signed receipt for it, I walked around the entire car with delivery specialist to confirm that the car did not experience any damage from factory or in transit before I accepted delivery.

Lucid has always dealt with me in good faith when I have discovered a defect or a systems fault. Most of us in this Forum have nothing but praise for the manner and methods by which Lucid has been, and continues to be, responsive to our feedback.

I hope with patience, understanding, and good faith in the people and for the process in the time it takes to remedy your situation, the final resolution works out for all interested parties involved.

 

[SaaSManKS]

I had this happen too, it's not Lucids responsibility it's the delivery people. That is why when they drop the car (from the trailer) they go around it with videos and and taking pics to show the state of the car before they hand it off; and they make you sign a e-form for damage acceptance that everything is fine. That is why I don't take deliveries at night unless I can pull it in my garage with lights to evaluate.

Either way the transport company will have video/documentation of any damage they found when they picked up the car and another report when they handed it over, just ask them for that report.

 

[Tâm]

8 days is not long....

The forum has an answer in just a few minutes, so yes, 8 days is very long for delivery contact and original Lucid advisor who “We’ll get back to you tomorrow.”

 

[SaaSManKS]

I submitted a ticket about my vin and it took them almost 4 months to tell me the problem wasn’t even them.

 

[HC_79]

The forum has an answer in just a few minutes, so yes, 8 days is very long for delivery contact and original Lucid advisor who “We’ll get back to you tomorrow.”

Sure, a forum can respond in minutes, we’re just folks behind keyboards giving opinions. Lucid, on the other hand, has to deal with internal processes, documentation, approvals, scheduling, and sometimes parts availability. That’s not something an advisor can snap their fingers and fix overnight, even if they say “we’ll get back to you tomorrow.”

Should communication be better? Absolutely. But comparing a customer service process involving logistics, liability, and repairs to a quick forum reply isn’t exactly apples to apples. 8 days feels long when you're the one waiting, but in the world of automotive repairs and corporate workflows, it's not unusual.

 

[msaunders9430]

I had this happen too, it's not Lucids responsibility it's the delivery people. That is why when they drop the car (from the trailer) they go around it with videos and and taking pics to show the state of the car before they hand it off; and they make you sign a e-form for damage acceptance that everything is fine. That is why I don't take deliveries at night unless I can pull it in my garage with lights to evaluate.

Either way the transport company will have video/documentation of any damage they found when they picked up the car and another report when they handed it over, just ask them for that report.

In your situation, did you have the choice to not sign the e-form?

I've heard forum members mention "not accepting" or "rejecting" delivery.
Was that an option you considered, but chose to accept and then followed up with requesting the report you reference?

 

[SaaSManKS]

I refused to sign until we knew who/how to follow up, which I did get a path forward on. I already had the damage report they give it to you each time it's picked up and each time it's dropped. These guys deal with this all the time.

 

[marsarbu]

Lucid delivered my car damaged and is ignoring me. What should I do?
I took delivery of a Lucid Air Touring on July 12. It had front trim and rim damage during unloading. I reported it right away with pictures and video. I’ve followed up daily — no repairs, no updates, no support.
I’ve stopped driving it, sent formal letters, and just reached out to a lawyer. Lucid has acknowledged my emails but done nothing.
Anyone here gone through something similar? Do I push harder legally? How far did you have to go?

I think you did right to go aggressive. Your experience in terms of poor CS mirrors mine. And the service will continue to suck until they get slapped on the hand. Otherwise, why would they change?

I know that others had great customer service, but mine always sucked - so hopefully this thread won't turn into the well known pattern of my-anecdotal-experience-trumps-yours kind of thread