Lucid Air towing issue

[umbrella_]

Lucid Air came out of park and rolled off car hauler. Read someone had a similar problem when inside car on grade. Need help getting a autourney to help me with the case of having this happen my cargo insurance is going to go up being my insurance company says it is my fault. This dash light came on after I went back up into car to see what happened still eas in park.

 

[borski]

I’m sorry this happened to you.

That said, I suspect you’ll have issues recovering anything, as this is not the correct way to transport the vehicle, as described in the manual: https://publications.infotainment.p...tml#GUID-1C71A4D0-6BB6-4FC5-B762-AA0362A6FFE9

Those wheels are not properly strapped, and you need wheel chocks. You could potentially recover something from the towing company, I don’t know.

But it is incumbent on you to ensure the vehicle is properly transported, not on Lucid, unless Lucid are the ones transporting it.

 

[umbrella_]

I’m sorry this happened to you.

That said, I suspect you’ll have issues recovering anything, as this is not the correct way to transport the vehicle, as described in the manual: https://publications.infotainment.p...tml#GUID-1C71A4D0-6BB6-4FC5-B762-AA0362A6FFE9

Those wheels are not properly strapped, and you need wheel chocks. You could potentially recover something from the towing company, I don’t know.

But it is incumbent on you to ensure the vehicle is properly transported, not on Lucid, unless Lucid are the ones transporting it.

The BOL was very vauge on anything only thing it was concerned with was the shock and tilt that would mske the alarm activate I was showed how to disarm the alarm in settings. Also all wheels were straped it did not need tow dollies under the tires as it was able to be driven up the ramp. Also it rode in a horizontal position not at a slanted grade. The car did do some weird things on trailer like when I moved inside of cab of truck the lights came on sequencial like Knight ridder they would also come on as semi trucks came with in 35 yards of yhe front of my truck though the car sat like 7 1/2 feet in the air. More information should of been provided in the BOL about proper movement espesially about the parking on a grade could result in a roll away. Suprising that dash light did not come on as I drove car up onto the 8% grade then got out to go down to controls then raise car up into level position then drive it forward to a different area on my trailer then strapped all wheels down. Also probably did not help if any one might know what a wheel to this car weighs they had placed 4 of them with tires in tbe trunk which they did not put on the BOL which could of created a weight distribution to not help the car being this woyld of made less weight on front tires.

 

[borski]

The BOL was very vauge on anything only thing it was concerned with was the shock and tilt that would mske the alarm activate I was showed how to disarm the alarm in settings. Also all wheels were straped it did not need tow dollies under the tires as it was able to be driven up the ramp. Also it rode in a horizontal position not at a slanted grade. The car did do some weird things on trailer like when I moved inside of cab of truck the lights came on sequencial like Knight ridder they would also come on as semi trucks came with in 35 yards of yhe front of my truck though the car sat like 7 1/2 feet in the air. More information should have been provided in the BOL about proper movement espesially about the parking on a grade could result in a roll away. Suprising that dash light did not come on as I drove car up onto the 8% grade then got out to go down to controls then raise car up into level position then drive it forward to a different area on my trailer then strapped all wheels down. Also probably did not help if any one might know what a wheel to this car weighs they had placed 4 of them with tires in tbe trunk which they did not put on the BOL which could of created a weight distribution to not help the car being this woyld of made less weight on front tires.

I think there’s a lot more context needed. Who gave you the BOL, and what does BOL stand for? You should always rely on the vehicle manual (for any vehicle).

The picture you provided indicates the wheels were not strapped correctly, as you would never go *through* the wheel like that, but *around* the wheel.

And, again - wheel chocks.

I’m sorry that you’re dealing with this. Also, four wheels do not fit in the trunk. I have tried.

 

[Rogue]

No offense, but it sounds like you did not properly secure the car. A set of tires would have made little difference given the total weight of the car. All four wheels were always strapped down thoroughly. I see two straps at most in the photo.

On the surface, this simply seems like steps at properly securing the vehicle to speed up the job. I get it is a pain (stepfather did this work), but we never skipped steps.

 

[Rogue]

I think there’s a lot more context needed. Who gave you the BOL, and what does BOL stand for? You should always rely on the vehicle manual (for any vehicle).

The picture you provided indicates the wheels were not strapped correctly, as you would never go *through* the wheel like that, but *around* the wheel.

And, again - wheel chocks.

I’m sorry that you’re dealing with this. Also, four wheels do not fit in the trunk. I have tried.

The gentleman is the towing person in this case. A BOL is likely the job description for the tow with identification details for the car, owner, and anything else that may be relevant.

 

[Rogue]

The BOL was very vauge on anything only thing it was concerned with was the shock and tilt that would mske the alarm activate I was showed how to disarm the alarm in settings. Also all wheels were straped it did not need tow dollies under the tires as it was able to be driven up the ramp. Also it rode in a horizontal position not at a slanted grade. The car did do some weird things on trailer like when I moved inside of cab of truck the lights came on sequencial like Knight ridder they would also come on as semi trucks came with in 35 yards of yhe front of my truck though the car sat like 7 1/2 feet in the air. More information should of been provided in the BOL about proper movement espesially about the parking on a grade could result in a roll away. Suprising that dash light did not come on as I drove car up onto the 8% grade then got out to go down to controls then raise car up into level position then drive it forward to a different area on my trailer then strapped all wheels down. Also probably did not help if any one might know what a wheel to this car weighs they had placed 4 of them with tires in tbe trunk which they did not put on the BOL which could of created a weight distribution to not help the car being this woyld of made less weight on front tires.

Apologies for the multiple posts. The flashing lights were due to the proximity of the key. Jostling in the cab triggered the key to turn on that the car then detected. Eventually, the car just goes back to sleep.

 

[umbrella_]

Like I said never got the information like owners manual this was picked up at a dealers service center in Seatle. They watched it be loaded. The tires were strapped on transport. The time they were not strapped was upon loading and unloading where the truck and trailer are parked. And yeah 4 wheels with tires on them were in the trunk stacked on 2 on 2. Here is a photo showing cars teady to transport and every tire has a strap on it.

 

[Worldwide Beagle]

Who gave you the BOL, and what does BOL stand for? You should always rely on the vehicle manual (for any vehicle).

A bill of lading (BOL or B/L) is a legal document issued by a carrier to a shipper that serves as a receipt for goods, a contract of carriage, and a document of title. It details the type and quantity of goods being shipped, the origin and destination, and the parties involved (shipper, consignee, and carrier). Essentially, it's a crucial document in shipping, ensuring smooth transactions and legal clarity

 

[umbrella_]

Lucid Air came out of park and rolled off car hauler. Read someone had a similar problem when inside car on grade. Need help getting a autourney to help me with the case of having this happen my cargo insurance is going to go up being my insurance company says it is my fault. This dash light came on after I went back up into car to see what happened still eas in park.

Tires do fit is a photo

 

[californiaboy935]

I’m sorry this happened to you.

That said, I suspect you’ll have issues recovering anything, as this is not the correct way to transport the vehicle, as described in the manual: https://publications.infotainment.p...tml#GUID-1C71A4D0-6BB6-4FC5-B762-AA0362A6FFE9

Those wheels are not properly strapped, and you need wheel chocks. You could potentially recover something from the towing company, I don’t know.

But it is incumbent on you to ensure the vehicle is properly transported, not on Lucid, unless Lucid are the ones transporting it.

Seems like OP is the towing company. Unfortunately, I think his towing premiums are going to go up. Hopefully, the next Lucid gets better strapped down. Looking at the manual I think even the Tow company Lucid sent out for my loaner did it incorrectly. But it got their safe so thats all that matters I suppose.

Also @umbrella_ I'd love to see all the tires inside the Lucid, if you can upload that photo. Sounds like a clown car situation.

 

[umbrella_]

 

[segbrk]

Also @umbrella_ I'd love to see all the tires inside the Lucid, if you can upload that photo. Sounds like a clown car situation.

They do all fit, just not in the trunk exactly. Back seats down, you can get:
- Two in the back seat area, one leaning up diagonally on the next
- One in the trunk past the trunk well
- One in the trunk well

 

[californiaboy935]

They do all fit, just not in the trunk exactly. Back seats down, you can get:
- Two in the back seat area, one leaning up diagonally on the next
- One in the trunk past the trunk well
- One in the trunk well

Ah, my literal reading of his post fooled me.

 

[umbrella_]

Seems like OP is the towing company. Unfortunately, I think his towing premiums are going to go up. Hopefully, the next Lucid gets better strapped down. Looking at the manual I think even the Tow company Lucid sent out for my loaner did it incorrectly. But it got their safe so thats all that matters I suppose.

Also @umbrella_ I'd love to see all the tires inside the Lucid, if you can upload that photo. Sounds like a clown car situation.
View attachment 29763

That is a tow truck not a auto hauler. 1st you get car on the plat form of my hauler then you lift the platform so you can drive the car onto the next empty positions. Then after you have car where you want it then you put on the straps quit thinking that I have ready for relocating over the road with out straps.. listen to the video and look at it you will see car strapped this was the next day after trying to deliver it to customer.

 

[Worldwide Beagle]

Instructions for Transporters

 

[californiaboy935]

That is a tow truck not an auto hauler. 1st you get car on the plat form of my hauler then you lift the platform so you can drive the car onto the next empty positions. Then after you have car where you want it then you put on the straps quit thinking that I have ready for relocating over the road with out straps.. listen to the video and look at it you will see car strapped this was the next day after trying to deliver it to customer.

When it fell what did it hurt? How bad is the damage?

 

[umbrella_]

Instructions for Transporters

There are standards that are set by the Hiway Safety transportation board A tow truck driver or a car hauler dose not like go oh I have to look up every damn owner's manual of every vehicle if we sat and took 2 hours to read every owner's manual we would never get on the road and earn a living that is what the BOL is supposed to tell what handling should be required in the loading and unloading of their vehicles. And this is why the HSTB has made requirements that every vehicle are supposed to do from 1 car to the next why do you think Lucid is on the HSTB fine list for not following regulations why do you think their stock has dropped it is due to cars rolling out of park on hills.

 

[Worldwide Beagle]

When it fell what did it hurt? How bad is the damage?

The OP had double posted. In the Delivery Section, he posted a long YouTube. When he got no response there, he reposted here, without the YouTube.

 

[californiaboy935]

There are standards that are set by the Hiway Safety transportation board A tow truck driver or a car hauler dose not like go oh I have to look up every damn owner's manual of every vehicle if we sat and took 2 hours to read every owner's manual we would never get on the road and earn a living that is what the BOL is supposed to tell what handling should be required in the loading and unloading of their vehicles. And this is why the HSTB has made requirements that every vehicle are supposed to do from 1 car to the next why do you think Lucid is on the HSTB fine list for not following regulations why do you think their stock has dropped it is due to cars rolling out of park on hills.

Standards or not, this isn’t Lucid’s Fault. You towed a vehicle that had specific towing instructions. Chalking the wheels when operating a hydraulic ramp would need to be done at a minimum with any vehicle.

If I was OP’s customer I’d have rejected delivery too. I hope OP’s customer gets their car (or another one) since that’s the glass composite underbody to the battery which is a structural component.

OP’s fault from what the video explained, at least IMO. Hopefully he can learn more from the manual that other posters have put on this thread for the next beautiful Lucid he takes.

Also, stock price has nothing to do with one hauling gone wrong… settle down.