Lucid Air in Service Queue for 7 Weeks. What Does This Mean for Long-Term Ownership?

[socktucker]

Is it worse than lots of other stuff out there though?
I don't know, because I had Lyriqs on my mind lately, and they just had a major brake system recall. So jeez, it's not really safe to go anywhere.
Not even Toyota really.
1. you'd have to deal with their horrendous, borderline criminal dealer sales.
2. my soul feels like it's dying when driving Toyotas. My washing machine tickles me more.
3. some of their engines are grenadeing lately also.

Yes its much worse as far as service goes. Cadillac might have had a brake recall but there's 6 dealers near Chicago to fix it.
Have you considered BMW evs?

1. agreed
2. Toyotas include "anti fun and soul removal" technology as a standard feature
3. they sure are! No wonder they used the same V6 for 30 years, as soon as they changed, BOOM!

 

[Bdr100]

Well this was a depressing thread to read.
I'm getting major Stellantis vibes from these experiences. I should know, I'm living on the Stellantis struggle bus also.

There's some common threads I've been experiencing at the Chicago service center the past 14+ months.
When I first got my 23AP, service was awesome! Their communication was great, and they were speedy, and the work was done really well.
I experienced both mobile service and pick up/drop off.
I will admit though, having ONE service center in the middle of Chicago, is kind of a drag.
There are so many other places they could've put it. It's ok with the pick-up/drop off service, but if I were to buy one of these and be out of the 3/36 warranty, that service ends. And I'd have to schlep this car at least 1hr-1.5hrs one way into the city for anything mobile couldn't do.
With their service capacity dwindling as sales go up, I can't believe they've not opened a satellite service center more out in the burbs?
Or maybe I can believe, because the quality of the staff and communication have really plummeted, even at Chicago, the past 1-1.5 years.

And what is to say that Lucid will do mobile service on out of warranty vehicle.

 

[ButMuhElectrons]

And what is to say that Lucid will do mobile service on out of warranty vehicle.

They would do mobile service on out of warranty cars, but mobile service can't do everything.

 

[ButMuhElectrons]

Have you considered BMW evs?

I have, and also have not.
I've not seen as many desperate/juicy promotions from BMW.
I also kinda hate their styling.
I do like the old iX, and while BMW's reliability has gone significantly up in the past years, as that pre-owned iX stock goes up in age, so does the usual BMW maintenance needs / $$$$$.

 

[socktucker]

They would do mobile service on out of warranty cars, but mobile service can't do everything.

and at what cost? I think it would be resonable for them to charge travel time, but are you going to want to pay a $400 travel fee if its an hour each way?

 

[socktucker]

I do like the old iX, and while BMW's reliability has gone significantly up in the past years, as that pre-owned iX stock goes up in age, so does the usual BMW maintenance needs / $$$$$.

Their EVs are solid, I've got 42,000 on mine and the "maintenance" has been a brake fluid flush and cabin air filter. That's it, there's nothing else. Kinda nice.

 

[Aka-none]

I have, and also have not.
I've not seen as many desperate/juicy promotions from BMW.
I also kinda hate their styling.
I do like the old iX, and while BMW's reliability has gone significantly up in the past years, as that pre-owned iX stock goes up in age, so does the usual BMW maintenance needs / $$$$$.

Well last I looked at BMW they took a $60,000 car and turned it into a $100,000 car with just a couple of clicks.

 

[socktucker]

Well last I looked at BMW they took a $60,000 car and turned it into a $100,000 car with just a couple of clicks.

Another $500 they throw in a polo shirt

 

[borski]

Well, sad to say, my 2022 Lucid Air GT became undrivable due to a first major problem after 4 1/2 years of ownership and 72,500 miles. Power steering failure. On 10/24/26, it was towed to the Scottsdale service center. The service center employee told me on the phone that my car is out of warranty (which I knew) and that there would be a charge to assess the problem. Which is fine with me on an out-of-warranty car. What was unacceptable to me was that he said a technician would be assigned to my car in "about 6 weeks" to start looking into the problem. So, a similar queue is described in this thread.

I am a fan of Lucid and love my Air. Great car. Very reliable until this issue, which is understandable to have a mechanical issue at north of 70K miles. But what is unacceptable to me is the 6-week wait just to diagnose the problem. I have never owned a car where this has happened. I have had most of the familiar luxury brands over the years.

What I do not understand is:

1. How Lucid expects to provide service if they in fact deliver a high-volume mid-size car, which is now about 1 year away. They do not have the resources to service the proably 100K Air and Gravity that are on the road in the US. What happens if they succeed and actually sell 250K Cosmos in the first year of production (2027-28)?

2. How can Lucid have such an immature and underdeveloped service infrastructure despite a gentle ramp over 5+ years of selling cars?

Lucid, you are really straining the fan base here. My car is out of warranty. I will gladly pay for a prompt fix, including parts and labor. This is revenue sitting in the parking lot at the Scottsdale service center. I just want to get my car back onto the road. I hope that Lucid is reading and following this thread.

I agree the wait is unacceptable. The answer as to “how it happened” is fairly simple: they made some mistakes.

 

[borski]

Where the fuck are all these service centers? I had no problem scheduling a post-delivery service for several cosmetic fixes that required replacing multiple door panels and the rear window (I didn't even ask for a new rear window, it was just an issue with some of the skirting gasket that I figured they would cut away). It was done within 4 business days and they texted me status updates every day. This was last month. I was able to get multiple mobile service appointments scheduled within 30 days, and I live 90+ minutes from my service center.

I guess Tyson's Galleria is the place to be?

Btw, I've logged >31k miles behind an Air/Gravity with zero issues. Yeah, 31k isn't much, my uncle-in-law has an Air GT out in the Chicago area with 84k miles and no system faults or drive errors. Luck of the draw.

I’ve had spectacular experiences at SJ as well. Always a loaner, and even when they had to have it for a week or two, they gave me regular updates.

YMMV.

 

[borski]

Installation is what, $200….

They sell it as a package- tires, wheels, tpms, installation. If you really need it pronto, just pay and get it installed yourself….or maybe buy aftermarket wheels and tires. That might come out cheaper.

Why would they break up the price for you? It’s up to you where you get it installed. Bit like saying, I will pick up the part so don’t charge for the packaging because you don’t need to mail it.

This is an absurd take.

 

[borski]

It’s a ~$200 labor fee.

Waiving that isn't asking much, given I’ve been forced to wait 6+ months to fix issues that should have been resolved before delivery. Who knows, once the next service date comes up, they call me and tell me to wait another 3+ months.

I guess I’m looking at this wrong: just ignore the unfulfilled delivery promises and keep quiet as long as the wheels are rolling.

No, @gaskiller is wrong imho. You should not be charged for labor that they do not perform.

 

[borski]

Well this was a depressing thread to read.
I'm getting major Stellantis vibes from these experiences. I should know, I'm living on the Stellantis struggle bus also.

There's some common threads I've been experiencing at the Chicago service center the past 14+ months.
When I first got my 23AP, service was awesome! Their communication was great, and they were speedy, and the work was done really well.
I experienced both mobile service and pick up/drop off.
I will admit though, having ONE service center in the middle of Chicago, is kind of a drag.
There are so many other places they could've put it. It's ok with the pick-up/drop off service, but if I were to buy one of these and be out of the 3/36 warranty, that service ends. And I'd have to schlep this car at least 1hr-1.5hrs one way into the city for anything mobile couldn't do.
With their service capacity dwindling as sales go up, I can't believe they've not opened a satellite service center more out in the burbs?
Or maybe I can believe, because the quality of the staff and communication have really plummeted, even at Chicago, the past 1-1.5 years.

I'm back on here reading things, learning about updated models and maybe even a Gravity, since someone from Lucid HQ is trying to entice me to fast-forward my lease into someething new, with some juicy incentives.
As much as I do like my AP on most days, it's got it's honest bugs for sure.
Is it worse than lots of other stuff out there though?
I don't know, because I had Lyriqs on my mind lately, and they just had a major brake system recall. So jeez, it's not really safe to go anywhere.
Not even Toyota really.
1. you'd have to deal with their horrendous, borderline criminal dealer sales.
2. my soul feels like it's dying when driving Toyotas. My washing machine tickles me more.
3. some of their engines are grenadeing lately also.

This forum is not a fair or statistically accurate representation of owner experiences. It overindexes on negative experiences, like most car forums.

Which doesn’t mean the posts are lying or useless; just that they should not be treated as the “common case” without other evidence.

No, I don’t have numbers. But I’ve been here a very long time, and this forum represents something like 1-2% of owners, at a maximum, and only if we don’t consider the fact that most are unverified and don’t own vehicles.

So yeah, YMMV, and it’s useful to share experiences, but they are anecdotal and should be read that way.

And, to reiterate, that also doesn’t mean there aren’t real problems, especially with service; but that is also very dependent on which service center you’re at today. It is not a consistent experience, which is its own problem, indeed.