RESOLVED Left glass cockpit display dead. Unable to drive vehicle

Dhimiter

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Palm Springs, CA
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Lucid Air GT
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So, I get into the vehicle and realize the left side of the glass cockpit display just never came on. There’s music playing but I can’t put the car in drive or reverse. I tried the air logo reset and valet car reset without success. The Lucid Customer support line is closed. Car is not operable, other than as a $150K glorified speaker. I’m pretty pissed. Anybody have thoughts?
 

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It looks like you may be in a garage so hopefully home. Walk away and let the car deep sleep. Maybe 20 mins without waking it with phone or fob.
 
It may have just had a startup up boot issue though. It’s not ideal, I understand that. Just giving some options. Another option is to change profiles. From yours to a guest profile. If that doesn’t work, you can do the definitive reset which is covered in the manual:

  1. Shift your vehicle into P (Park) and ensure you are in a safe location as the vehicle will not be operable during the reboot (up to 3 minutes).
  2. Locate the
    GUID-26632266-297A-46E1-8979-091E532571B0-low.png
    Cancel and
    GUID-E60D4EB8-7959-4E02-BDAE-425372843A0A-low.png
    Voice buttons on the steering wheel. For a reference, use the image in Steering Wheel Controls.
  3. Simultaneously press and hold the Cancel and Voice buttons on the steering wheel along with pressing down on the brake pedal.
    Hold all three down for 10 seconds. Let go of the buttons and the pedal when you hear the confirmation chime.
  4. Wait for the Infotainment screens to reboot, up to 3 minutes.
    During this time, the Infotainment screens will turn off and then turn back on.
  5. Once the Infotainment screens are back on, you can resume normal operation of the vehicle.
 
It may have just had a startup up boot issue though. It’s not ideal, I understand that. Just giving some options. Another option is to change profiles. From yours to a guest profile. If that doesn’t work, you can do the definitive reset which is covered in the manual:

Hold down all three pedals simultaneously until you hear a single chime. Then, release all three.

Brake pedal down.

On the steering wheel, press the forward button on the right side.

On the steering wheel, press the “X” button or turn off the cruise control button on the left side.
I did the profile change and that did not resolve the issue. I had to leave so just took a Lyft, but I’ll try the last reset later.

Not ideal is a bit of understatement. I depend on this vehicle.
 
Sorry to hear that. I edited the post as to copy and paste from the manual FYI. So that the steps are followed by the book instead of by my memory. Hope that works for you 🫤
 
Sorry to hear that. I edited the post as to copy and paste from the manual FYI. So that the steps are followed by the book instead of by my memory. Hope that works for you 🫤
Thank you for including those instructions. I really appreciate that.
 
This happened to me a couple weeks ago. The reset did not resolve. I never tried the profile swap.

I walked away for 20+ minutes and then all three screens were on. Not ideal of course. Would be nice if the reset would resolve this 100%.
 
This happened to me a couple weeks ago. The reset did not resolve. I never tried the profile swap.

I walked away for 20+ minutes and then all three screens were on. Not ideal of course. Would be nice if the reset would resolve this 100%.
Coming back to the car after an hour still didn’t resolve my problem. The reset mentioned above (cancel, microphone, and brake) did work for me thankfully.
 
Here is what mine was doing.


As mentioned, I did the cancel/microphone reset. That did not resolve.

I also did the Lucid Air logo reset. That did not resolve.

The only fix I had was waking away 20+ minutes.
 
This happened to me a couple weeks ago. The reset did not resolve. I never tried the profile swap.

I walked away for 20+ minutes and then all three screens were on. Not ideal of course. Would be nice if the reset would resolve this 100%.
X+Mic reset + touching each of the touchscreens a few times should fix it. This has happened to me twice in the last ~2 months and while it sucks, I was able to fix it with that method. No other reset worked.
 
I almost feel obligated to say: "I love this car. It is the best car--better than I imagined" every time I read a post about "issues".

I want to say, " yeah but "every time. I want to say to the complainers:
" Try to find a better car of any stripe --you human that has god-like perfection in every aspect of living, and never needs a reset. ".

I think of the Air as so far ahead of ALL automobiles that there is no going back. Also, even though, in two years of ownership, I have not had the problems others have posted, including the key fob "issues", I think of the Air as a laptop connected to a network, not just with the control modules in the car, but with the overweb itself (particularly but not limited to Lucid monitoring / updates).

It's not a car like anything I've had in the past. I no longer think of my Lucid as a car -- it's a time machine.

I just want to remind folk that a lot of lurkers and curious come here to learn about Lucid, and they see the complainers, and wonder or get the impression that it is a flawed vehicle. Nope -- it's a spaceship.

So when I read the "issues" posts I wish they would end with:
" ... but I love this car..." or "...I'd never buy this again..."
so I know, and visitors know, where you really stand.

I love this car, and I intend to buy another as soon as I figure out how to tell the wife.
 
I almost feel obligated to say: "I love this car. It is the best car--better than I imagined" every time I read a post about "issues".

I want to say, " yeah but "every time. I want to say to the complainers:
" Try to find a better car of any stripe --you human that has god-like perfection in every aspect of living, and never needs a reset. ".

I think of the Air as so far ahead of ALL automobiles that there is no going back. Also, even though, in two years of ownership, I have not had the problems others have posted, including the key fob "issues", I think of the Air as a laptop connected to a network, not just with the control modules in the car, but with the overweb itself (particularly but not limited to Lucid monitoring / updates).

It's not a car like anything I've had in the past. I no longer think of my Lucid as a car -- it's a time machine.

I just want to remind folk that a lot of lurkers and curious come here to learn about Lucid, and they see the complainers, and wonder or get the impression that it is a flawed vehicle. Nope -- it's a spaceship.

So when I read the "issues" posts I wish they would end with:
" ... but I love this car..." or "...I'd never buy this again..."
so I know, and visitors know, where you really stand.

I love this car, and I intend to buy another as soon as I figure out how to tell the wife.

The Air is the weirdest car I have ever owned in terms of my reaction to it. Having an early-production car, I lived through 10 months of absolute software hell before UX 2.0 came along in October 2022. There were constant issues with entry, A/C shutting completely down (in south Florida summer), ear-splittingly loud high-pitched shrieks from a rear speaker, constant reboots, car not going into gear, ad nauseam. As those who followed my posts in those dark days know, I was very near to dumping the car several times.

Yet, at the same time, the car was the most exhilarating thing to drive I had ever owned (and I had owned three Audi R8's, Mercedes AMG's, a Mercedes McLaren SLR, a Corvette, a Model S Plaid, etc.). The assemblage of prodigious power, precise handling, ride compliance, interior space and comfort, materials quality and styling, and body solidity was simply unrivaled. Even on the days I hated the car, something in me could just not let it go as there was nothing else on the market that did everything this car could on its good days.

Thanks goodness the introduction of UX 2.0 and the rapid sequence of OTA updates began the process that has left us with a car whose software generally works to deliver a total control suite (the combo of software and manually-operated features) that I like even better than our Tesla's. While we still have the occasional software glitch, it's neither more frequent nor more annoying than what we experience with our Tesla's software.

We will never own another Tesla. We ordered a Gravity the day orders opened. My brother, who has owned a Tesla for six years and has driven and ridding in our Air many times, is looking forward to the Lucid Earth so that he can make the switch.
 
Here is what mine was doing.


As mentioned, I did the cancel/microphone reset. That did not resolve.

I also did the Lucid Air logo reset. That did not resolve.

The only fix I had was waking away 20+ minutes.
This means you almost certainly have hardware issue. If this comes up again, and the mic + X + brake reset doesn’t resolve it, please take it in for service. That reset hard reboots the entire infotainment system and should bring back any lost screens.

If it crops up again and that reset doesn’t resolve it - service.
 
This means you almost certainly have hardware issue. If this comes up again, and the mic + X + brake reset doesn’t resolve it, please take it in for service. That reset hard reboots the entire infotainment system and should bring back any lost screens.

If it crops up again and that reset doesn’t resolve it - service.
Thank you for this info. I will keep an eye on this and submit to service if it happens again.
 
This issue just came up on my car 30mins ago. Worked fine this morning. Tried the Logo reset and that didnt work. Tried the X+Mic+Brake reset - no luck.

First time issue. I've had the car for 17months now. Expecting a return call from the service line.
 
This issue just came up on my car 30mins ago. Worked fine this morning. Tried the Logo reset and that didnt work. Tried the X+Mic+Brake reset - no luck.

First time issue. I've had the car for 17months now. Expecting a return call from the service line.
I've only had that issue once, about a month after I got the car. For me, the turn off car and walk away for 15 minutes reset worked. I called service, but I was on hold for a long time. Being bored, and not too happy about sitting in a quiet parking lot by myself at 10pm, I walked into Sprouts for 20 minutes. When I came back to the car, it was working. On my way home, service finally answered and told me to do exactly what I did. So in my case, it was just a software glitch. And it never happened again.
 
Just happened to me too - exact same issue. tried the log reset, didn't work. waited on hold for customer service for 20+ minutes and while I was waiting, I tried the X+Mic+Brake reset and that worked. It never chimed though, had to hold them down for a good 30 seconds and then when I let up, the main screen came back on.
 
So, I get into the vehicle and realize the left side of the glass cockpit display just never came on. There’s music playing but I can’t put the car in drive or reverse. I tried the air logo reset and valet car reset without success. The Lucid Customer support line is closed. Car is not operable, other than as a $150K glorified speaker. I’m pretty pissed. Anybody have thoughts?
This happened to me a few days ago for the first time in 2 years of owning. I did a reset with the valet key by locking, walked away a few feet and opened with the valet key and it restarted ok
 
This issue just came up on my car 30mins ago. Worked fine this morning. Tried the Logo reset and that didnt work. Tried the X+Mic+Brake reset - no luck.

First time issue. I've had the car for 17months now. Expecting a return call from the service line.
Stepped away for 30mins and tried again. All ok.
 
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