someplace on here I posted about reasonable wear and tear. I am guessing (but have zero legal experience) re: lease returns but I would guess that reasonable wear and tear for a leased vehicle has been described in multiple cases. Where I am an expert is real estate terminations. The items lucid is charging for would never hold up. Dings to paint, wheel curb rash, pitted windshields etc are ALL normal wear and tear. Obviously, the longer your lease the greater normal is.
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Lucid Gravity Reservation Tracker: Add Your Gravity Reservation
Lease return excess wear & tear
- Thread starter dapellegrini
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I meant I cant get it repaired in 2 weeks.
and in the absence of a statute the lease agreement will apply. No lease agreement can supercede a state statue. Alas unlike real estate most states do not define what is reasonable wear and tear but leave it to each companies lease agreement. So as is said above the lucid lease agreement clearly says glass chips or pits are not normal .....
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After 2 weeks of back and forth with emailed to their new CEO, they finally replied to me with the message below and a link to see the vehicle inspection report. This is just confirmed that me and my family won't be their future customers. I can't wait for my brother and sister's Air return to them. I'll file a formal complaints with the Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), and my state’s Attorney General’s Consumer Protection Office. Just to make them aware of Lucid’s deceptive practices.
Thank you for your recent inquiry related to the excess wear charges for your Lucid lease. The Lucid Financial Services (LFS) team has reviewed the charges in question.
The LFS team has completed this review and confirmed that the AutoVin inspection company has accurately assessed the condition of your vehicle when it was returned to Lucid at the end of your lease. Here is a link to that inspection:
https://www.autovinlive.com/Report/...SHP0000002IW1MAA&ci=en-US&excludephotos=False.
Given the results of the lease end inspection by AutoVin, a refund of the excess wear charges on your lease end bill is not appropriate.
Thank you for being a customer of Lucid,
Best,
Kurt C
Moderator Note: Personal information removed
Thank you for your recent inquiry related to the excess wear charges for your Lucid lease. The Lucid Financial Services (LFS) team has reviewed the charges in question.
The LFS team has completed this review and confirmed that the AutoVin inspection company has accurately assessed the condition of your vehicle when it was returned to Lucid at the end of your lease. Here is a link to that inspection:
https://www.autovinlive.com/Report/...SHP0000002IW1MAA&ci=en-US&excludephotos=False.
Given the results of the lease end inspection by AutoVin, a refund of the excess wear charges on your lease end bill is not appropriate.
Thank you for being a customer of Lucid,
Best,
Kurt C
Moderator Note: Personal information removed
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Here is the response from Lucid after emailed their new CEO. My next steps is filling formal complaints with the Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), and my state’s Attorney General’s Consumer Protection Office to make them aware of Lucid’s deceptive practices.
Thank you for your recent inquiry related to the excess wear charges for your Lucid lease. The Lucid Financial Services (LFS) team has reviewed the charges in question.
The LFS team has completed this review and confirmed that the AutoVin inspection company has accurately assessed the condition of your vehicle when it was returned to Lucid at the end of your lease. Here is a link to that inspection:
https://www.autovinlive.com/Report/...SHP0000002IW1MAA&ci=en-US&excludephotos=False.
Given the results of the lease end inspection by AutoVin, a refund of the excess wear charges on your lease end bill is not appropriate.
Thank you for being a customer of Lucid,
Best,
Kurt Cornell
Senior Manager, Remarketing Services
Lucid Financial Services
[email protected]
Mobile: (650) 504-4978
lucidmotors.com
7373 Gateway Blvd, Newark, CA 94560
Thank you for your recent inquiry related to the excess wear charges for your Lucid lease. The Lucid Financial Services (LFS) team has reviewed the charges in question.
The LFS team has completed this review and confirmed that the AutoVin inspection company has accurately assessed the condition of your vehicle when it was returned to Lucid at the end of your lease. Here is a link to that inspection:
https://www.autovinlive.com/Report/...SHP0000002IW1MAA&ci=en-US&excludephotos=False.
Given the results of the lease end inspection by AutoVin, a refund of the excess wear charges on your lease end bill is not appropriate.
Thank you for being a customer of Lucid,
Best,
Kurt Cornell
Senior Manager, Remarketing Services
Lucid Financial Services
[email protected]
Mobile: (650) 504-4978
lucidmotors.com
7373 Gateway Blvd, Newark, CA 94560
That is a little (a lot) much. There is wear and tear, is it an expensive car to repair -yes- is the damage caused by by you, most likely. Should they have charged for it /that is debatable/ it comes down to what Bank of America !not Lucid! wants to charge you at the end of the lease term.
You could argue that Lucid could use another financial institution but to blame all of Lucid for “deceptive business practices” seems extreme and unwarranted.
Nothing I’ve seen from the string is deceptive, they even had a manager review the file and get back to you personally. It sucks that they didn’t knock something off just to make you happy but in all honesty the marks and excess wear are outlined in the leasing docs and website terms…
I’m sorry you had that experience and hope you’ll give Lucid another shot, there are third party financing and leasing services/companies available that would allow you to get into one of these amazing vehicles without resorting to Bank of America for financing.
Again, I hope you’ll see this is BofA’s fault on not anything Lucid did to you. As you said before the SA’s and Customer Care have been great, and I think they’ll continue to be into the future.
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I’m not arguing it’s not annoying, but… what part is deceptive? They provided photos and a full report of the damage…
I don’t think they should be charging for tiny things like that, but… it doesn’t seem deceptive to me, as it’s outlined in the excess wear and use guidelines.
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Here are the guidelines from Lucid:
Vehicle Lease End | Lucid Motors
Whether you want to purchase your current Lucid, lease or purchase a new one, or simply return your current vehicle, we’re here to help you understand all of your end of lease options so you can make an informed decision.
They charged me $400 for a 0.1" gouge and a 2" gouge on the wheels, neither of which are covered in their guidelines. They also charged $200 for a plastic wheel cover?! The cut on the tire was not present when I returned the vehicle, and all four tires had a tread depth above 4/32" when I turned in the car (I got photos). How is it possible that one tire is worn below the others by that much with only 21,000 miles? If that’s the case, it suggests an alignment issue, which Lucid should cover under warranty.
I also called and texted them regarding a pre-inspection for the return per their requirements, and I was told it wasn’t necessary. I’ve leased several cars over the past 10 years, and none of them charged me for worn tires or curb rash on the wheels. Had they arranged a pre-inspection, I would have been aware of these issues and could have taken appropriate action before returning the car.
Another data point on what a disaster the lease turn in experience is. They are charging me $350 for a missing key fob! I returned both of them in the original box they came in. Even the lease turn in form acknowledged 2 fobs and 2 cards returned. I called to dispute and they said they opened an investigation and asked me to call them back in 2 weeks for an update.
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Here are the guidelines from Lucid:
lucidmotors.com
They charged me $400 for a 0.1" gouge and a 2" gouge on the wheels, neither of which are covered in their guidelines. They also charged $200 for a plastic wheel cover?! The cut on the tire was not present when I returned the vehicle, and all four tires had a tread depth above 4/32" when I turned in the car (I got photos). How is it possible that one tire is worn below the others by that much with only 21,000 miles? If that’s the case, it suggests an alignment issue, which Lucid should cover under warranty.
I also called and texted them regarding a pre-inspection for the return per their requirements, and I was told it wasn’t necessary. I’ve leased several cars over the past 10 years, and none of them charged me for worn tires or curb rash on the wheels. Had they arranged a pre-inspection, I would have been aware of these issues and could have taken appropriate action before returning the car.
Vehicle Lease End | Lucid Motors
Whether you want to purchase your current Lucid, lease or purchase a new one, or simply return your current vehicle, we’re here to help you understand all of your end of lease options so you can make an informed decision.
They charged me $400 for a 0.1" gouge and a 2" gouge on the wheels, neither of which are covered in their guidelines. They also charged $200 for a plastic wheel cover?! The cut on the tire was not present when I returned the vehicle, and all four tires had a tread depth above 4/32" when I turned in the car (I got photos). How is it possible that one tire is worn below the others by that much with only 21,000 miles? If that’s the case, it suggests an alignment issue, which Lucid should cover under warranty.
I also called and texted them regarding a pre-inspection for the return per their requirements, and I was told it wasn’t necessary. I’ve leased several cars over the past 10 years, and none of them charged me for worn tires or curb rash on the wheels. Had they arranged a pre-inspection, I would have been aware of these issues and could have taken appropriate action before returning the car.
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Good point on the rash; that’s not in the guidelines.Here are the guidelines from Lucid:
Vehicle Lease End | Lucid Motors
Whether you want to purchase your current Lucid, lease or purchase a new one, or simply return your current vehicle, we’re here to help you understand all of your end of lease options so you can make an informed decision.
They charged me $400 for a 0.1" gouge and a 2" gouge on the wheels, neither of which are covered in their guidelines. They also charged $200 for a plastic wheel cover?! The cut on the tire was not present when I returned the vehicle, and all four tires had a tread depth above 4/32" when I turned in the car (I got photos). How is it possible that one tire is worn below the others by that much with only 21,000 miles? If that’s the case, it suggests an alignment issue, which Lucid should cover under warranty.
I also called and texted them regarding a pre-inspection for the return per their requirements, and I was told it wasn’t necessary. I’ve leased several cars over the past 10 years, and none of them charged me for worn tires or curb rash on the wheels. Had they arranged a pre-inspection, I would have been aware of these issues and could have taken appropriate action before returning the car.
I’d escalate that further, and specifically point out that it isn’t in the excess wear and use guidelines.
Well it's clear Lucid doesn't really care about this issue.
Does anyone have connections to an automotive journalist? Maybe if an article gets published, Lucid will start caring.
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I don’t think that’s clear at all. It’s possible they simply have many things to care about.
I’d keep pushing. But you do you.
This. If the visor light doesn't work, that should be covered by the warranty. Still true if its just the batteries are dead.
I think if we look at the actual charges he’s getting charged for vs. the problems identified we can see OP’s only being charged for physical damage to wheels and low tread. I don’t think this is Lucid’s fault at all.
The other problems identified in the report are for Lucid’s “resale” dept. to deal with. And likely shouldn’t even been included in a lease end report for a lease turn in consumer who isn’t buying the vehicle.
I think it’s a big stretch (in fact not based in truth at all) to say lucid has been deceptive. The only charges OP is being charged for are the tire marks, now if that’s not a charge Lucid says it’s going to charge for (like OP and @borski ‘s comment suggested) then I agree.
I do disagree with OP that “it’s plastic” so it’s automatically cheap. To highlight this you can see that just the bear logos for the Gravity are ~$200.
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As a shareholder and potential lessee I am finding this thread to be pretty scary.
I have a vested interest in the company doing well but the OP’s windshield charge seems totally egregious to me.
Hiring 3rd party extortionists to trump up lease return charges is not the way.
I have a vested interest in the company doing well but the OP’s windshield charge seems totally egregious to me.
Hiring 3rd party extortionists to trump up lease return charges is not the way.
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What windshield charge? Unless I’m missing something the itemized list here is all he is being charged for:
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From post #5
Come to think of it that visor charge seems like something that the warranty should cover.
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@californiaboy935
And to answer your question- yes you are indeed missing something. You're conflating the OP's charge with a completely different lease return. The report in your post is not from the OP.
Unsure why you're so determined to defend these charges as continuing down this path will turn away potential customers.
And to answer your question- yes you are indeed missing something. You're conflating the OP's charge with a completely different lease return. The report in your post is not from the OP.
Unsure why you're so determined to defend these charges as continuing down this path will turn away potential customers.
Thanks @liggy - you are right, that is not my lease return. Mine was for 3x <.1" marks on the (very) large windshield, and a mystery problem with the passenger sun visor.
Still nothing back from Lucid. I suppose I will call back again in a week. Seeing that emailing the CEO just gets more pushback, I suppose the next step is to pay their bill. It's not an issue of being able to afford it, it's just the principle of it. I would not lease another Lucid without guarantees in writing that this kind of lease turn in was not waiting for me again.
Still nothing back from Lucid. I suppose I will call back again in a week. Seeing that emailing the CEO just gets more pushback, I suppose the next step is to pay their bill. It's not an issue of being able to afford it, it's just the principle of it. I would not lease another Lucid without guarantees in writing that this kind of lease turn in was not waiting for me again.
