Greetings from a Lucid Veteran

[mcr16]

Hi, everyone.

My name is Marqie Carter-Rivaldo. I manage the Voice of the Customer program at Lucid, reporting up to Len Devanna (@Firstto520). I have been a member of this forum since November and thought this would be a great time to finally introduce myself. I am what some would call a Lucid veteran, having joined the company back in 2016 when we were still Atieva, hence my forum handle.

A big part of my job is scouring the online places where our customers aggregate to share their experiences about Lucid. I then funnel these insights and sentiments back into the organization for awareness and potential action. I spend a great deal of my time on this forum every working day, and I’ve gotten a sense of what motivates many of you over the last eight months. I am deeply appreciative of your passion for Lucid and of the community that you have created.

With this introduction, my role remains that of a listener and an observer. As always, your SA, DA, or Customer Care rep remains your go-to resource for information and issue resolution.

Keep sharing, and thank you!

Marqie

 

[SaratogaLefty]

Marqie,
Thanks for introducing yourself to us. I've known for some time Lucid Management is monitoring the forums and I'm hopeful we will be seeing more significant OTA updates in the near future. I know you can't respond, but please I have two major requests: 1) Get the Lucid Home Charging Station released ASAP! PG&E is already warning us of coming power outages with the fire season and high winds. I need the backup power now!! 2) Apple CarPlay is long overdue!! Thanks again for listening.

 

[rbbarry]

Hi Marqie,

Great to have you here and hear from you!

Thanks again for all you and the Lucid team do.

 

[TakeDuo]

I’ve had great response from the Lucid team here for minor issues. Thanks for investing the time and patience into listening to your early adopters. The word of mouth about these interactions from the ground up will be incredibly powerful for the brand imo.

 

[DJL]

Hi, everyone.

My name is Marqie Carter-Rivaldo. I manage the Voice of the Customer program at Lucid, reporting up to Len Devanna (@Firstto520). I have been a member of this forum since November and thought this would be a great time to finally introduce myself. I am what some would call a Lucid veteran, having joined the company back in 2016 when we were still Atieva, hence my forum handle.

A big part of my job is scouring the online places where our customers aggregate to share their experiences about Lucid. I then funnel these insights and sentiments back into the organization for awareness and potential action. I spend a great deal of my time on this forum every working day, and I’ve gotten a sense of what motivates many of you over the last eight months. I am deeply appreciative of your passion for Lucid and of the community that you have created.

With this introduction, my role remains that of a listener and an observer. As always, your SA, DA, or Customer Care rep remains your go-to resource for information and issue resolution.

Keep sharing, and thank you!
Marqui

Marqui,
Thanks for stepping out behind the curtain. It is greatly appreciated. While I am sure it has been discussed between you and the management team, as a customer, patiently, yes very patiently waiting for my car, it would be nice to have a better understanding as to where I stand in the que. The 2 to 5 months timeframe many of us have been given really is not much of a help since we have watching many others pass this time frame. While I believe most of us understand there can be no assurance given regarding a hard timeframe, being able to watch the que strink with each passing week would be nice. Can't Lucid manage this issue better? Isn't there an alternative way of dealing with this problem. Currently, it is very frustrating.

 

[Impatient7536]

@Joe, are there banners/tags/whatever that we can add for Lucid employees next to their names (if they've identified themselves and whatever verification process)?

 

[MoniputerLM]

I have said this several times but IMHO, you would garner more praise and respect from current and future owners if Lucid management would own up to the manufacturing and software mistakes and give us reasonable timelines for the fixes. My guess is that it will be the end of the year before the software is acceptable in a high-end luxury car but please correct me if I am wrong.

There are a lot of people that say that "well Lucid is still better than Telsa". I don't care, I didn't want a Tesla and I didn't think that I was paying $170,000 to be a beta tester. I love driving the car but the daily challenges are still an issue, opening and closing the garage door, walking up to the car and the doors don't open, slow startup, Alexa doesn't work most of the time, NAV system sucks, no Android Auto etc.

Yes, Lucid is a new company, but if you couldn't deliver cars with working software then maybe you should have waited...

Sorry to sound so negative but I have had my car for almost six months and while things are better, they are a long way from "fixed".

 

[Firstto520]

@Joe, are there banners/tags/whatever that we can add for Lucid employees next to their names (if they've identified themselves and whatever verification process)?

<-- @Joe's got this.

 

[Impatient7536]

<-- @Joe's got this.

woahhh, that's sick

 

[thecodingart]

Awesome injection! Although, not too much to mention beyond the delivery, software and lack of communication grumblings you’ll see through the forum.

Oh and the sun visors…

 

[Bunnylebowski]

Hi, everyone.

My name is Marqie Carter-Rivaldo. I manage the Voice of the Customer program at Lucid, reporting up to Len Devanna (@Firstto520). I have been a member of this forum since November and thought this would be a great time to finally introduce myself. I am what some would call a Lucid veteran, having joined the company back in 2016 when we were still Atieva, hence my forum handle.

A big part of my job is scouring the online places where our customers aggregate to share their experiences about Lucid. I then funnel these insights and sentiments back into the organization for awareness and potential action. I spend a great deal of my time on this forum every working day, and I’ve gotten a sense of what motivates many of you over the last eight months. I am deeply appreciative of your passion for Lucid and of the community that you have created.

With this introduction, my role remains that of a listener and an observer. As always, your SA, DA, or Customer Care rep remains your go-to resource for information and issue resolution.

Keep sharing, and thank you!

Marqie

Thank you for paying attention to our comments and requests. I think it’s great that the company wants to know what we think.

 

[mnewber1]

<-- @Joe's got this.

#Verified!

Officially welcome, Marqie!

 

[CraZ8]

Hello and Thanks for being the unfiltered pipeline from us customers to management. I hope this is a mutually rewarding experience for everyone concerned.

 

[mcr16]

Thanks, everyone, for the warm welcome! And thank you for the sentiments that have been shared here. I may not respond directly, but rest assured that your feedback is noted.

 

[SaratogaLefty]

Thanks, everyone, for the warm welcome! And thank you for the sentiments that have been shared here. I may not respond directly, but rest assured that your feedback is noted.

Okay appreciate your response. It implies you may "respond directly" in the future which will be greatly appreciated.

 

[Ksa23]

Hi Marqie! Great to see Lucid seeing the value in the community and our feedback. Glad to see you and the team are with us on the forum.

 

[Stevepatek]

Hey Marqie, nice to hav u monitoring our forums.
Now just get us a studio / service center in the Charlotte area. Tesla is huge down here and Im sure Lucid would be a smash hit!

 

[Codyroo]

Looking forward to the upcoming posts where the Saratoga Lucid Driving Club (Saratoga Left et al) invite Marqie over for drinks an then ply for information and inside dirt! The beauty of alcohol!

 

[HC_79]

Hey Marqie, nice to hav u monitoring our forums.
Now just get us a studio / service center in the Charlotte area. Tesla is huge down here and Im sure Lucid would be a smash hit!

No free charging allowed though! Next we'll see them trying to ban giving free charging plans with every new EV purchased.

 

[SaratogaLefty]

Looking forward to the upcoming posts where the Saratoga Lucid Driving Club (Saratoga Left et al) invite Marqie over for drinks an then ply for information and inside dirt! The beauty of alcohol!

One of the key managers at Lucid is actually a member at my "Club" and I know him fairly well. However, he refuses to share any information as you would expect. I have tried the alcohol approach but he remains steadfastly mum.