That would appear to be more of the case, yeah. I assume (hope?) there’s a hiring plan.
Hopefully… They definitely need a hiring plan to mitigate all these service requests. Imagine how busy it’ll get if they need to handle any issues/service with the new mid-size.
I have the wrong Service Center - it's called "Enterprise". Now that I think about it, it goes along with Air, Gravity, Earth and Spock!Was offered an X7 but I took the C8
fair point but there's a HUGE difference between a gov't lawyer (cushy job) and a corporate lawyer!!
With the extremely slow pace of service visits that some (many?) are experiencing, it'd be surprising if that wasn't true. Hopefully for the sake of both Lucid and its customers, they can get the service team to a point that they can more quickly accomplish vehicle repairs.
I'd also agree that filing a lawsuit shouldn't be the first step. Even if that's the level of frustration you have, first tell the company that you're at that point. If an owner has lost patience with the customer service/service center teams to resolve their problem, having a blunt conversation with someone on the legal team might get things moving. I imagine that the legal team at Lucid is very aware that the overwhelmed service org makes it difficult to defend against lemon law cases, and are probably interested in seeing if they can resolve the complaint without wasting everyone's time in a courtroom.
Not in my experience. In both instances, the lawyer is responsible for defending their employer's interests. Doing so is at least theoretically required as part of being licensed to practice law. And in both instances, the lawyer in question will be well aware that going to court is often not in their employer's interest. But it is true that some companies have a scorched earth approach to legal disputes, and that's much less common in government lawyers in my experience. On the flip side, if a corporate lawyer really pulls out the stops to defend a losing case against the company, they may well be asked why they wasted so many resources, which a government lawyer is a bit less likely to be concerned about.
Yeah.. For those unaware, vehicles waiting in queue count towards the 30 cumulative days in service for lemon law.
yeah im at like 36 days if I count the 4 I couldn't drive it while waiting for the roof bow adhesive to cure at home. It's not even being worked on yet in its current service appointment. Which is fine, they know its a lemon I know its a lemon I'm not gonna throw a fit about it, we can just wrap it up and move on. I hope. I also don't want to bump people that really need their cars fixed that intend to keep them.
Yikes! Which SC?
San Diego.
wanted to get my frunkt finally adjusted properly so it opens correctly. I thought this would be a quick service and I can wait for the car but they told me, they would keep the car for 2-3 weeks, told them thats not acceptable and canceled the appointment. so now I just wait until it completely fails and then they can repair it, cant imagine this is good for the mechanism that it always tries to open 2-3 times but I also dont care anymore. This is for Beverly Hills service center, they said any service is at least 2 weeks. Like I dont get it? why take the car in and have it sit there for 2 weeks for something which might take couple of minutes to fix. I understand if they need new parts, but sorry then give me my car back until the parts arrived ..
Have you tried adjusting the stops? Doing that fixed mine: https://lucidowners.com/threads/easy-diy-fix-for-double-open-gravity-frunk.14919/
Plus, they don't spend money on a loaner or rental. I'm sure if the delay was a week (in the good old days) you would have taken a loaner, but with multiple weeks and a drivable car, I'd rather drive my own car until repair. I wonder whether it is "the way it has always been done" or if it is a directive from Sales and Service Management. They may want to review that policy...
Sad to say this, but welcome to the club. The Gravity's a great car... until sometime goes wrong. Then it becomes an aggravating part of your life.
Amusingly I just got a survey about my experience.
I am sorry to hear about your experience. I just sent you a DM.
