Gravity Service Appointments and Time In Service

[borski]

A follow up. A couple days ago I asked for scheduling service for a few things through the LM website since the app is useless for that location due to the limited time window. (oddly San Jose is still missing from the locations pop-up on the website). I received a call from San Jose today and am getting scheduled. They found a slot for me within a few weeks, which seems early and I assume is because they are repeating on a couple items they’ve already tried to resolve.

Anyway I’m mentioning this because apparently that method works as an avenue to service. Yes I could have called in the first place but I like being able to get my problems written out as opposed to a phone call because more info can be relayed and there is a better record.

Nice.

San Jose and Millbrae (at least) really do care. They are great people.

They’re overwhelmed and understaffed, but “I don’t care” is not an attitude I have ever seen or received from them. It’s quite the opposite, and sometimes unfortunately hamstrung by various externalities.

 

[eelpout]

Well, not sure what to think. My Gravity had the warning every single day for over a week, every single time I got in to drive the message popped up and stayed there. Dropped it off for service a couple weeks ago and when they finally started looking at it on Tuesday they say they can't replicate it or find anything in the logs. I even sent them a screenshot with a date/time of when it was active but they said there's nothing there. So I'm picking it back up tomorrow and I guess I'll see if it comes back.

Welp, mine started showing the "Drive System Needs Service" warning again this morning. Good thing(?) I have an appointment already on the books.

So the logs don't even say what triggers it?

 

[dale246]

Bringing mine in for the second time in 45 days with another "Drive System Needs Service". I was told in advance expect it to take 3 weeks sitting on their lot again. So 6 weeks out at service on car I've had since late November. Sort of not what I'd expect for a high end brand.