Gravity Delivery Discussion

[Ron_Burgundy]

Within the past 10-12 days, both my GGT order (placed Nov 7) and my GDE order (placed March 11) both clicked over to "In Production" and I got VINs on both vehicles. I have since requested cancellation of the GGT and I am going all-in with the Dream Edition. A few comments that may be useful for others:

• I have been told that my VINs are real VINs and not pre-VINs (I don't know what that means anyways) but as a word to the wise, I have been told that once the order clicks to "In Production" then your deposit becomes non-refundable. This is important to note because I received no communication that I was close to production and I also received no notification that the order went to "In Production." So beware that your order can flip to non-refundable status at any time without communication. There is no automated email that says your car is close to being slated for production, nor is there one when it flips over. The only way I found out was through my daily checks of the Lucid portal.
• In addition to lack of proactive communication, I also struggled to get reactive responses to my inquiries once I noted my new status. My situation was complicated by the fact that my SA is on an extended personal leave, but I really struggled to get any attention at all until I got a different name of a responsive person at Lucid through another forum member. It took a week for me to get any traction. It seems the SA organization is not very well polished at this point. This complicates matters if you need to have a refund processed.
• I have since cancelled one order and I am told that I will still get my refund, but it will be on an exceptional basis that has to be approved by the higher-ups. I am sure it helped that I decided to keep the DE and not the GT; and I don't know how it would go for someone if they only had a single order.
• All that said, I did finally get a couple of calls over the weekend and I have been told that 30-45 days is typical from the date of "in production," but I was also told that my DE should be out of the factory in about a week, and I may even have it by the end of September (which would match the EOQ push).

All in all, this has been a frustrating wait and the SA/Customer Service org still needs a lot of work, but I am hopeful that I am finally close to being an owner.

One addition - while your deposit does become non-refundable, you can defer your delivery at no charge. I am doing this for our second GGT as it is now in production and my wife is refusing to “get near it” until my fob works and all the random bugs are fixed. She’s also nervous about service time.

She is the opposite of an early adopter…We didn’t expect it would go into production quickly, but it’s the Q3 push!

 

[037]

Within the past 10-12 days, both my GGT order (placed Nov 7) and my GDE order (placed March 11) both clicked over to "In Production" and I got VINs on both vehicles. I have since requested cancellation of the GGT and I am going all-in with the Dream Edition. A few comments that may be useful for others:

• I have been told that my VINs are real VINs and not pre-VINs (I don't know what that means anyways) but as a word to the wise, I have been told that once the order clicks to "In Production" then your deposit becomes non-refundable. This is important to note because I received no communication that I was close to production and I also received no notification that the order went to "In Production." So beware that your order can flip to non-refundable status at any time without communication. There is no automated email that says your car is close to being slated for production, nor is there one when it flips over. The only way I found out was through my daily checks of the Lucid portal.
• In addition to lack of proactive communication, I also struggled to get reactive responses to my inquiries once I noted my new status. My situation was complicated by the fact that my SA is on an extended personal leave, but I really struggled to get any attention at all until I got a different name of a responsive person at Lucid through another forum member. It took a week for me to get any traction. It seems the SA organization is not very well polished at this point. This complicates matters if you need to have a refund processed.
• I have since cancelled one order and I am told that I will still get my refund, but it will be on an exceptional basis that has to be approved by the higher-ups. I am sure it helped that I decided to keep the DE and not the GT; and I don't know how it would go for someone if they only had a single order.
• All that said, I did finally get a couple of calls over the weekend and I have been told that 30-45 days is typical from the date of "in production," but I was also told that my DE should be out of the factory in about a week, and I may even have it by the end of September (which would match the EOQ push).

All in all, this has been a frustrating wait and the SA/Customer Service org still needs a lot of work, but I am hopeful that I am finally close to being an owner.

I believe there is some language on the original order that says you will be informed before vehicle goes into production.

Should be enough legalese to argue for that deposit back. Second order obviously helps the optics.

 

[Ron_Burgundy]

I believe there is some language on the original order that says you will be informed before vehicle goes into production.

Should be enough legalese to argue for that deposit back. Second order obviously helps the optics.

They consider the dashboard update to be “notification” of production. This came up in a thread somewhere a while ago…

 

[hmp10]

I have been told that my VINs are real VINs and not pre-VINs (I don't know what that means anyways) but as a word to the wise, I have been told that once the order clicks to "In Production" then your deposit becomes non-refundable.

Our first GDE was assigned a VIN at the time the order switched to "In Production". Then a couple of weeks later the VIN switched to a different number.

I don't know why, and just assumed they encountered some kind of irreparable problem with the first car. I didn't inquire, as I was actually worried about getting one of the earliest cars -- a worry that turned out to be all too justified. The second VIN was the one that was delivered.

 

[Jackles]

Within the past 10-12 days, both my GGT order (placed Nov 7) and my GDE order (placed March 11) both clicked over to "In Production" and I got VINs on both vehicles. I have since requested cancellation of the GGT and I am going all-in with the Dream Edition. A few comments that may be useful for others:

• I have been told that my VINs are real VINs and not pre-VINs (I don't know what that means anyways) but as a word to the wise, I have been told that once the order clicks to "In Production" then your deposit becomes non-refundable. This is important to note because I received no communication that I was close to production and I also received no notification that the order went to "In Production." So beware that your order can flip to non-refundable status at any time without communication. There is no automated email that says your car is close to being slated for production, nor is there one when it flips over. The only way I found out was through my daily checks of the Lucid portal.
• In addition to lack of proactive communication, I also struggled to get reactive responses to my inquiries once I noted my new status. My situation was complicated by the fact that my SA is on an extended personal leave, but I really struggled to get any attention at all until I got a different name of a responsive person at Lucid through another forum member. It took a week for me to get any traction. It seems the SA organization is not very well polished at this point. This complicates matters if you need to have a refund processed.
• I have since cancelled one order and I am told that I will still get my refund, but it will be on an exceptional basis that has to be approved by the higher-ups. I am sure it helped that I decided to keep the DE and not the GT; and I don't know how it would go for someone if they only had a single order.
• All that said, I did finally get a couple of calls over the weekend and I have been told that 30-45 days is typical from the date of "in production," but I was also told that my DE should be out of the factory in about a week, and I may even have it by the end of September (which would match the EOQ push).

All in all, this has been a frustrating wait and the SA/Customer Service org still needs a lot of work, but I am hopeful that I am finally close to being an owner.

Also important to know, GDE deposits are non-refundable regardless of order status.

However, a GDE deposit can switch over to a GGT but will also still remain non-refundable.

 

[hmp10]

Found this in my center console today while looking for something else. I really hope there’s a much longer list they use at some point! This seems like early production list as it’s dated May and my car is stamped as a June build. Also, Draexlmaier is an OEM supplier, so not sure what they supply, but I guess they have their own checklist.

Wow. I wonder what the check-off sheets for our car looked like when it came to the warped HUD screen and the non-functioning GPS system.

 

[WeighingGravity]

Also important to know, GDE deposits are non-refundable regardless of order status.

However, a GDE deposit can switch over to a GGT but will also still remain non-refundable.

I have been led to understand this at times as well, but I am just not totally convinced it's really possible. Maybe with some finagling and approval from an SA and their manager, but in my case I had two orders and my SA said I could only cancel the GT order and get a refund. Perhaps if I had actually changed the DE order to a different config....

 

[Ron_Burgundy]

It does do that now.

Not on my car. If I am super close to a wall, it pops up, otherwise, I have to manually bring it up…

 

[9point81]

Not on my car. If I am super close to a wall, it pops up, otherwise, I have to manually bring it up…

Another bug then? Mine pops up quick when I pull into my garage or a parking spot where it detects a close vehicle or curb.

 

[prgarg]

Wow. I wonder what the check-off sheets for our car looked like when it came to the warped HUD screen and the non-functioning GPS system.

His quality check was performed at a haunted house in the west coast of Africa, so no issues were found

 

[GoDestruction]

Yep, silver. Agree with you on your assessment. One month and over 3k miles in and it still, bugs and all, has been an absolutely amazing experience. Has it been perfect, no. Room for improvement, yes. But the VAST majority of the time, this vehicle is just phenomenal. Can’t wait to see it improved, both for bugs and for the additional features yet to come!

@9point81 - your message helps me…

 

[9point81]

@9point81 - your message helps me…
View attachment 32170

I want to make sure people do see that it's an outstanding car worth every penny, but yes, it does have some bugs and kinks that will need to be (and they are being addressed) taken care of.

 

[Ron_Burgundy]

Another bug then? Mine pops up quick when I pull into my garage or a parking spot where it detects a close vehicle or curb.

I want to make sure people do see that it's an outstanding car worth every penny, but yes, it does have some bugs and kinks that will need to be (and they are being addressed) taken care of.

Admittedly, I have an unhealthy relationship with my Gravity. I get into feeling angry or frustrated, then I drive it and am in love again. Then I park it and get frustrated later at something but…I always return. It’s just THAT amazing.

 

[jace]

Admittedly, I have an unhealthy relationship with my Gravity. I get into feeling angry or frustrated, then I drive it and am in love again. Then I park it and get frustrated later at something but…I always return. It’s just THAT amazing.

This helps my fomo decision today. Thank you

 

[Bdr100]

Found this in my center console today while looking for something else. I really hope there’s a much longer list they use at some point! This seems like early production list as it’s dated May and my car is stamped as a June build. Also, Draexlmaier is an OEM supplier, so not sure what they supply, but I guess they have their own checklist.

This appears to be checklist for center console. Definitely early list as it does not include “Be Sure to not pinch the wiring harness while installing.”