Gravity Bugs / Issues

[hmp10]

The rest is the infotainment computer. Even there, we've seen that they aggressively pruned out features that were not quite ready.

This is part of what I don't understand. They did not try to make the HUD do things that aren't yet ready for rollout. The facial recognition camera is not yet activated. So why would something such as Sanctuary Mode be running already? (Several other owners have reported they are getting only audio, too.)

Could it be that there is some core fault in your car that’s causing this never ending glitching? It’s a small sample size but the types of problems you’re having are so vast and all encompassing it doesn’t seem to fit with just vague “bad software” and the others who are mostly having fob/keycard struggles with the intermittent profile not sticking. Like your HUD is the worst of anyone, your navigation doesn’t work, Homelink busted, seats don’t move, settings don’t stay, and I know there’s many many more issues I’m not remembering. Like at this point I’d just do a full system reset and wipe it and start over from scratch if it’s really just software.

I'm perplexed, too. However, except for the extreme distortion in our HUD screen, we've not had a single problem that at least one other owner hasn't reported on this forum. Another owner even had the issue with the frozen nav system, although his got corrected with a 3.2.0 reload. As for the HUD, we've now put a black cloth over the screen, so at least we can drive the car without ghosts dancing across the screen.

You were around for the early days with our Air Dream Edition and perhaps remember that our early-production car had one of the longest lists of software problems back then -- or at least were the most thoroughly-reported on the forum. Lucid tried everything, even at one point draining and replacing the coolant in the MCU. The problems never stopped until UX 2.0 came along and its steady progeny of updates began to slay the problems one by one. Today, with all the original hardware still in place, we have a normally-functioning Air.

I guess we'll get there with the Gravity, but it's kind of tiresome to be going through it all again.

This is why a few months back I was arguing with others on this forum that I would rather see Lucid delay Gravity deliveries than deliver cars with unstable software. But then, we wanted a Dream Edition, and with reports that only a little over 200 would be made and that they would be given production priority, there seemed to be no choice but to take a car from earlier in the queue. At least I'm glad there seems to be a problem with rolling out the Black/Yosemite Dreams, as I really don't want to go through this with yet another Lucid.

 

[prodolf]

We took friends out to dinner tonight in the Gravity in what turned out to be an evening of Software Behaving Badly. Everything went fine until we finished dinner and headed back to their house. The car recognized the key fob to unlock the doors but then wouldn't recognize it to start the car. We had to use the key card for that. One of our friends is an EV fan and a computer analyst. He had heard about Sanctuary Mode and asked for a demonstration while we were still parked. We turned it on but only got audio even though the video had worked fine a few days earlier sitting at a Supercharger.

Then, after we got them back to their house where we watched a movie, the two of us got back in the car to drive home. My partner had driven earlier but asked me to drive because he had had some wine. I got behind the wheel only to find the "easy entry/exit" feature wasn't repositioning the seat and that the car would not activate my profile. It brought up the profile screen, but the button for my profile would not respond. At that point, I tried the X/mic/brake soft reboot, but the car wouldn't reboot. So I adjusted the seat, mirrors, and squircle manually and drove off. Then I hit the hot button to switch to Swift mode. Instead of switching as it usually does, the screen popped up to ask me what I wanted to program the hot button to do.

With every passing day the Gravity's software is looking just as unstable as the original UX 1.0 in the Air back in 2021. While I figured there would be some glitches with all the new features Lucid was adding to the Gravity's software, I assumed that carryover features from the Air, such as easy entry/exit, driver profile switching, etc. would have been nailed down.

Part of our computer-savvy friend's job is to trouble-shoot bugs during his company's periodic software launches, so he knows the difficulties attendant to that. But he was astonished that a car company would release a car with this much software instability. While I couldn't follow all the technical jargon he was using, he said that some of the standard development protocols that filter certain errors out of software launches appear not to have been followed by Lucid. He likened the situation to Microsoft's history of getting so intent on offering new features that they release software with bugs that could have been avoided with more disciplined development protocols.

We lived through 10 months of roving software gremlins with our 2022 Air Dream until UX 2.0 came out in October 2022. It seems we're in for the same ride with the Gravity until UX 4.0 comes along to put UX 3.0 into an early grave.

In the software development world it is called, "going ugly, early". ..3, 2, 1, pile-on incoming.

 

[prodolf]

Besides Lucid employees, friends and family I would posit that most in the early Gravity delivery pool have much in common. Almost everyone posting is not a first time EV owner/driver and many comments are geared toward solving the issues indicating to me that many of us are also "techy" like Engineers and Software Development types. It's almost like we've been curated for initial deliveries to sort some of this stuff out. The hacks I've learned on this forum from other owners have been what's allowed me to operated and enjoy the Gravity. I thank my fellow Guinea Pigs or dare I say fellow "Beta" testers.

 

[Singhisoumya]

Where did you put the card after unlocking the car?

On the charging pad. I tried to move it around and car does not detect it. Seems like card readers are not working at all for anyone to put car in the gear

 

[hmp10]

I heard back from our mobile tech that the Gravity will have to go in to a Service Center (across the state) for the HUD replacement, but no word on when it will become available. Lucid has opened an FTS case (whatever that is) on the navigation system problem, but no word yet on what or when the fix will be.

We've already canceled the August group trip to the Blue Ridge mountains we were planning to take in the Gravity and are now wondering if a planned September trip with just the two of us will have to be made in the Air -- still a pretty nifty means of transportation, but with more limited charging options.

 

[hydbob]

I heard back from our mobile tech that the Gravity will have to go in to a Service Center (across the state) for the HUD replacement, but no word on when it will become available. Lucid has opened an FTS case (whatever that is) on the navigation system problem, but no word yet on what or when the fix will be.

We've already canceled the August group trip to the Blue Ridge mountains we were planning to take in the Gravity and are now wondering if a planned September trip with just the two of us will have to be made in the Air -- still a pretty nifty means of transportation, but with more limited charging options.

Why not just take the one you have? Tires aren't going to make THAT big a difference.

 

[NoseyReporter]

I wonder if someone just dropped something into the hole for the HUD on your dash. Like a wrench or ratchet while they were in the working on something and it dented the screen.

 

[hmp10]

Why not just take the one you have? Tires aren't going to make THAT big a difference.

I want to keep the Gravity we already have available for the repairs as soon as they can be done. And I don't want to deal with the second-row rattles and squeaks, the lack of a navigation system with charge routing and satellite maps, constant software and key fob glitches, and keeping a cloth in position over the HUD screen on a road trip. (My partner keeps wanting to tape the cloth in place over the screen, but I don't want tape adhesive heating up in the sun and leaving a sticky residue that might be difficult to clean off.)

I hate to say it, because the car would be a blast to drive into the mountains, but it's just not ready for road trip duty.

Tires have nothing to do with it. The reference to charging options meant having to depend on CCS charging (or 50kW Supercharging) on a road trip, as once you get north of Asheville the charging options thin out very quickly.

 

[hmp10]

I wonder if someone just dropped something into the hole for the HUD on your dash. Like a wrench or ratchet while they were in the working on something and it dented the screen.

Lord, I hope not because of what that would say about the assembly/inspection procedures at the factory or the prep procedures at the service center.

 

[prodolf]

I want to keep the Gravity we already have available for the repairs as soon as they can be done. And I don't want to deal with the second-row rattles and squeaks, the lack of a navigation system with charge routing and satellite maps, constant software and key fob glitches, and keeping a cloth in position over the HUD screen on a road trip. (My partner keeps wanting to tape the cloth in place over the screen, but I don't want tape adhesive heating up in the sun and leaving a sticky residue that might be difficult to clean off.)

I hate to say it, because the car would be a blast to drive into the mountains, but it's just not ready for road trip duty.

Tires have nothing to do with it. The reference to charging options meant having to depend on CCS charging (or 50kW Supercharging) on a road trip, as once you get north of Asheville the charging options thin out very quickly.

For what it's worth. My Gravity charges at much higher current than 50kw on Superchargers.

 

[9point81]

For what it's worth. My Gravity charges at much higher current than 50kw on Superchargers.

I think he's referring to his Air that chargers at 50kw on Tesla.

 

[prodolf]

I think he's referring to his Air that chargers at 50kw on Tesla.

Okay I see it now. My charging experience with my Gravity has honestly been one of the best things about the vehicle.

 

[hmp10]

Okay I see it now. My charging experience with my Gravity has honestly been one of the best things about the vehicle.

Same here.

It's a story that seems to repeat over and over with Lucid. They break new and challenging technology ground left, right, and center to produce world-class efficiency, power, chassis dynamics, charging speed, and space utilization. Literally no other carmaker moves as many automotive design and engineering needles simultaneously. But they can't get a car door to open reliably to save their lives.

I just don't get it.

 

[Bunnylebowski]

I want to keep the Gravity we already have available for the repairs as soon as they can be done. And I don't want to deal with the second-row rattles and squeaks, the lack of a navigation system with charge routing and satellite maps, constant software and key fob glitches, and keeping a cloth in position over the HUD screen on a road trip. (My partner keeps wanting to tape the cloth in place over the screen, but I don't want tape adhesive heating up in the sun and leaving a sticky residue that might be difficult to clean off.)

I hate to say it, because the car would be a blast to drive into the mountains, but it's just not ready for road trip duty.

Tires have nothing to do with it. The reference to charging options meant having to depend on CCS charging (or 50kW Supercharging) on a road trip, as once you get north of Asheville the charging options thin out very quickly.

I know what car would be a blast to drive in those mountains having done that drive, your Air Dream Edition!

 

[hydbob]

I want to keep the Gravity we already have available for the repairs as soon as they can be done. And I don't want to deal with the second-row rattles and squeaks, the lack of a navigation system with charge routing and satellite maps, constant software and key fob glitches, and keeping a cloth in position over the HUD screen on a road trip. (My partner keeps wanting to tape the cloth in place over the screen, but I don't want tape adhesive heating up in the sun and leaving a sticky residue that might be difficult to clean off.)

I hate to say it, because the car would be a blast to drive into the mountains, but it's just not ready for road trip duty.

Tires have nothing to do with it. The reference to charging options meant having to depend on CCS charging (or 50kW Supercharging) on a road trip, as once you get north of Asheville the charging options thin out very quickly.

I would take it on a long road trip and break more crap for fixing . That's what I've decided currently. Was scheduled to take it in, but I told service to let me break it in more first. I've found some more issues, but nothing that stops be from driving or using 98% of the functionality of the car. My list is growing slightly longer, but I'd rather it all get done at once than the 10+ visits I had in my Air.

 

[hmp10]

I know what car would be a blast to drive in those mountains having done that drive, your Air Dream Edition!

We took a trip to that area in the Air Dream a couple of years ago, and it absolutely was a blast to drive. But the combination of high energy usage while I was having fun on the Blue Ridge Parkway and the paucity of charging stations once you got outside Asheville limited how far afield we went.

But if you saw my post earlier today on the "Okay, I still choose the Air" thread, you'd see why I'm itching to get the Gravity onto those same roads. If the Gravity kinks are worked out by leaf season in October, we're probably going to attempt the trip again although our friends will no longer be at their mountain house. Of course, that'll also mean more iffy weather, but you can't have everything . . . .

 

[DrZorro]

On the charging pad. I tried to move it around and car does not detect it. Seems like card readers are not working at all for anyone to put car in the gear

I can confirm that my card reader definitely will allow me to drive the car (the one time I had to use it).

 

[HC_79]

Seems like card readers are not working at all for anyone to put car in the gear

Seems to be a bit of an overstatement when mine has worked from day 1 and continues to do so.

 

[prodolf]

While we've been posting this morning I was informed that the 3.2.2 update was available so I ran it and if FAILED! Never had that happen before in any EV. I have a big "Update Failed" warning in the central display that says I should contact service. I hope my car isn't "bricked" because I need to get home.

 

[hmp10]

While we've been posting this morning I was informed that the 3.2.2 update was available so I ran it and if FAILED! Never had that happen before in any EV. I have a big "Update Failed" warning in the central display that says I should contact service. I hope my car isn't "bricked" because I need to get home.

I have had that message before in our Air, and it was caused by an interruption in the download signal. The car updated on the second attempt.

We downloaded 3.2.2 to the Gravity this morning, but it hasn't been on the road yet. I don't think it's going to address any of the issues we've been having, though.