Gravity Bugs / Issues

Hmm this is a first for me. Didn’t drop the key or mishandle it. It was in a separate pocket in my pants. 🤔

Reached out to service

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Hmm this is a first for me. Didn’t drop the key or mishandle it. It was in a separate pocket in my pants. 🤔

Reached out to service

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That’s by design. Goes with the frunk opening latch issues. If you don’t have that issue already, you do now.

Oh, and based on GDE pricing, another fob costs about $14,000. But since you already have a Lucid, you can get $2,000 off with a loyalty credit. 😃
 
New issue for me this morning: was very confused when I put the car in reverse in my office’s parking garage but the main screen still said it was in Drive…and that I was going 41mph. Somewhat surprisingly the car still went in reverse at this point but all screens were frozen so no backup cameras or chimes, although the mirror did tilt.

Reset after I parked and everything is back to normal of course.

Weirdly when it was in the frozen state, I could turn the volume knob and it would show the volume level changing on screen but not actually affect the music, and I could pause the music with the wheel touch control.
 
We’re excited to share an update regarding improvements to the access control system. After extensive testing, the upcoming 3.3.5 software update for Lucid Gravity has demonstrated a significant reduction in “key not detected” alerts that some owners have reported. This update also enhances overall system stability.

In addition to the main software update, we’re preparing a separate key fob firmware update. This update eliminates rare cases where customers may have needed to remove and reinsert their key fob battery to restore recognition. To receive this key fob update, please schedule a service appointment once you receive 3.3.5, either at a Lucid Service Center or with a Lucid Mobile Service technician who can perform the update for you at your location.

We expect to begin rolling these updates out to owners very soon. We deeply appreciate your patience and feedback throughout this process, and we sincerely apologize for any inconvenience these issues may have caused. We’re also planning further refinements to address additional customer concerns with vehicle access and other software issues in future releases, so stay tuned for continued improvements.

Your experiences and insights continue to help us refine Lucid Gravity. Thank you for your continued support and for being part of the Lucid family.
 
Approached the Gravity and used the fob to open the trunk. Closed the trunk with the hatch button. Approached the drivers door which presented the driver handle but not the passenger handle. Got in the car, pressed the brake and seat and steering wheel adjusted to driving position. Key not present message and shaking the fob had no effect, car would not go into drive. Got my keycard and placed it and car went into drive. When I got home everything back to normal.
 
New one yesterday and this morning. When charging now, twice it happened, when I unplugged the charger, the screen and total interface for the car frooze completely. Could not soft or hard reboot at all. No starting the car or putting it into gear. First time, it unfroze after a minute or two, this morning it was locked like this for 5 minutes or so. App functions would work, car unlocked and locked, but no response from the interface. After about 5 minutes, it finally started to do a software reboot. They need that new update to release immediately. This car is moving for me to beyond annoying and into about complete frustration...it's such a magnificent car held back by just...arrgh....
 
I get this bug as well. Should be an easy one for Lucid to fix.

Also the volume slider on the display behind the wheel randomly doesn't appear.
These bugs are tiny in the scope of the whole project and some will hopefully be fixed in the next release or two… I had wondered yesterday why the currently playing tune was gone. Nice to know the correlation. Another bug is that whatever you were playing when you left the car gets replaced by what you last played on Sirius XM. Not a big deal but silly and annoying.
 
I was pleasantly surprised this morning when an enclosed trailer showed up to transport my car across PA for its service visit at KOP. Not sure if I just got lucky or if they sprung for enclosed because I didn’t need a rental.
 
I was pleasantly surprised this morning when an enclosed trailer showed up to transport my car across PA for its service visit at KOP. Not sure if I just got lucky or if they sprung for enclosed because I didn’t need a rental.
I assume you are in Pittsburgh? Is your service center in King of Prussia? I'm in Ohio and the few hundred miles for service remains concerning so it's good to hear stories like yours. Did they offer a loaner? It's one thing to hear success stories like yours but common sense tells me there are some things mobile can't do and would take a while for a 300-mile pickup, i.e., key fob updates. I'd really like to know what they would say if I called and said "I'm 300 miles away and want the key fob update which needs to be done in the service center.". Would they schedule a time in the next few weeks or would they refuse for such a relatively minor fix? I'd love to hear they would schedule time for anything but I find that hard to believe.
 
I assume you are in Pittsburgh? Is your service center in King of Prussia?
Correct, in Pittsburgh. I think KOP and Tyson’s Corner are both viable options for service (TC being 50ish miles closer according to Maps), KOP just had more availability in the app. The main reason it’s going is to have a blinker light repaired/replaced, which in the long run I would hope mobile service could do or at least diagnose without transporting the car, but I asked and they specifically said it would need to go to the SC.

Anyway, they would only give me a loaner if I drove it there myself, otherwise they would cover an Enterprise rental but I declined. As the service advisor warned me, it took a couple of days for a transporter to actually pick up the job so what was originally scheduled as an appointment for Wednesday probably won’t get started until this coming Monday.

Overall not a terrible process just a bit slow, and of course time will tell how frequently I have to deal with this.
 
Anyone else with 3.3.5 installed have a nav issue? It’s not moving at all for me post update. First, it thought it was at Lucid HQ. And it just stayed there even while I was driving. Then I restarted it. It then showed as me being home - but I wasn’t. And it still wasn’t moving. So I did another reset. And now it just stays with the red arrow at home. And it doesn’t move even when I drive.

I am hopeful a good night’s sleep will get it moving again. I don’t think it will be serious, but curious if anyone else had this happen with 3.3.5.
 
We finally picked up our second Gravity DE from the PPF installer today and got to put a couple of hours on it.

First, the good news:

The car's hardware seems considerably better than the first Gravity's. Fit and finish is excellent inside and out. The second row seat makes no noise even when fully run back. The HUD has no distortions and functions as designed. The navigation system works.

If there's any difference in ride quality between the mid-size wheels of our first Gravity and the largest wheels of our second Gravity, I can't detect it on anything but the harshest bumps, and then not by much. The interior is just as dead quiet on the summer Pirellis as on the Michelin all-seasons which are known for their quietness. But the Pirellis grab the pavement like flypaper. Simply amazing.

But . . .

The software is a demon's taunt of constantly shifting issues.

Whether streaming music or listening from my USB stick, the music constantly paused every 30-40 seconds during the initial drive. It would return when I hit the "play" button. I stopped to do a hard reset (X/mic/brake), but that did not correct the problem. Interestingly, my partner was following me home in our Air, and he said it started doing the same thing (something it had never done before). In both cars, the problem finally cleared on its own.

Halo Secure sometimes turned on when I started the car and displayed the dot-in-circle icon to trigger recording manually, indicating the system was on. Other times that icon was missing, and when I went into the Security & Safety menu, the system had the "enable recording" icon grayed out. When I then tried to redo the setup, it said I needed to insert a USB stick -- something that was already in the car and formatted. Even after removing and reinserting the stick the enable button remained grayer out with the system still asking me to insert a stick. This has been the case in our other Gravity ever since I installed the USB stick in it for Halo Secure. Sometimes the feature will work; sometimes it won't.

The camera displays and blind spot displays worked fine on the initial drive . . . until I got home and got nothing but gray screens when pulling into the garage (although distance indications were given). On the next drive, all the camera displays were gone throughout the drive. But getting back into the car after dinner, they were all there again. Total crap shoot whether you're going to have them or not.

The key fob worked consistently in the new car, but I did get a couple of "key fob not detected" alerts.

Homelink geofencing was not available (and had earlier disappeared from our first Gravity after being available for a couple of weeks). Our mobile tech told me this afternoon that he has heard from a lot of his customers about this, so he thinks Lucid has disabled geofencing for Homelink. He doesn't know why or for how long.

Random orange warning lights popped up throughout all our drives, sometimes one or several simultaneously. None identify the supposed malfunction.

Profile settings for some features do not hold consistently. Sometimes they do, but on the next drive they will be gone.

Both cars received the 3.3.5 update late this evening. I'm hoping tomorrow will be a better day. Or I was until I read @Ron_Burgundy's post, above.

I've said it a dozen times already. It's such a shame to have such a magnificent piece of automotive engineering so blighted by a steady drumbeat of software torments.
 
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Anyone else with 3.3.5 installed have a nav issue? It’s not moving at all for me post update. First, it thought it was at Lucid HQ. And it just stayed there even while I was driving. Then I restarted it. It then showed as me being home - but I wasn’t. And it still wasn’t moving. So I did another reset. And now it just stays with the red arrow at home. And it doesn’t move even when I drive.

I am hopeful a good night’s sleep will get it moving again. I don’t think it will be serious, but curious if anyone else had this happen with 3.3.5.
No issues with nav so far.
 
Anyone else with 3.3.5 installed have a nav issue? It’s not moving at all for me post update. First, it thought it was at Lucid HQ. And it just stayed there even while I was driving. Then I restarted it. It then showed as me being home - but I wasn’t. And it still wasn’t moving. So I did another reset. And now it just stays with the red arrow at home. And it doesn’t move even when I drive.

I am hopeful a good night’s sleep will get it moving again. I don’t think it will be serious, but curious if anyone else had this happen with 3.3.5.
I haven’t tested it yet but is your center console still acting like the Bermuda Triangle and messing up your iPhone? Mine does that, Navigation on iPhone goes haywire if I put it anywhere on the center console, gets better in 30 seconds if I hold my phone away from center console. I’m thinking I have the pinched wire issue since it doesn’t recognize my key fobs so maybe that’s creating some EM interference? Maybe this OTA does something that inadvertently causes those who have center console issues to have Lucid navigation issues?
 
New one last night - car just started updating without any action from me. I was with a group of people who all confirmed that I didn’t take any action (they didn’t see me press anything when we got out of the car, and I didn’t have my phone out so definitely didn’t confirm anything in the app). The timing was terrible because we were driving to pick something up and parked in a metered space on a city street. The car was bricked for about 1:40 while it updated. My friends and I watched with update progress with bated breath from the outside of the car.
 
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