End of Road to Gravity. It’s time for Gravity on Road!!!

[joec]

This is a great time for everyone to remember that sales advisors vary greatly throughout Lucid, and they all seem to chart their own course in terms of how and when they choose to communicate with their customers.

There are going to be tons of stories about what this or that advisor said or did. Try not to read too much into it.

 

[hmp10]

This is a great time for everyone to remember that sales advisors vary greatly throughout Lucid, and they all seem to chart their own course in terms of how and when they choose to communicate with their customers.

There are going to be tons of stories about what this or that advisor said or did. Try not to read too much into it.

What I read into this is that the Sales and the Marketing organizations at Lucid still communicate very poorly between themselves. We've seen signs of this for a long time in several other contexts, such as Marketing people showing up to spread out buffets for special events in Design Studios where the Sales people in those studios had no idea a special event was even planned.

I have a feeling the October press release about existing owners getting priority for deliveries was put out by a Marketing group that never passed that plan along to the Sales group.

One of the things I find most intriguing about the Lucid organization is how absolutely nailed down, operationally fluid, and dominant its design and engineering disciplines seem to be, while its marketing and sales efforts telegraph clumsy cross-communication and working to cross purposes.

It's actually one of the reasons I am such a fan of Lucid products. It's a much preferable situation to signs I detect in some other automakers of finance and marketing cracking the whip over every other function. It's also one of the reasons I hope Lucid keeps a top-notch engineer in the CEO chair instead of going down the path the Big Three took in the 1960's as they started filling the C-suite with bean counters instead of engineers. I'd much rather buy a car conceived by an engineer who might not pay enough attention to how marketing and sales are getting along than one conceived in a marketing meeting chaired by a finance guy.

 

[hydbob]

What I read into this is that the Sales and the Marketing organizations at Lucid still communicate very poorly between themselves. We've seen signs of this for a long time in several other contexts, such as Marketing people showing up to spread out buffets for special events in Design Studios where the Sales people in those studios had no idea a special event was even planned.

I have a feeling the October press release about existing owners getting priority for deliveries was put out by a Marketing group that never passed that plan along to the Sales group.

One of the things I find most intriguing about the Lucid organization is how absolutely nailed down, operationally fluid, and dominant its design and engineering disciplines seem to be, while its marketing and sales efforts telegraph clumsy cross-communication and working to cross purposes.

It's actually one of the reasons I am such a fan of Lucid products. It's a much preferable situation to signs I detect in some other automakers of finance and marketing cracking the whip over every other function. It's also one of the reasons I hope Lucid keeps a top-notch engineer in the CEO chair instead of going down the path the Big Three took in the 1960's as they started filling the C-suite with bean counters instead of engineers. I'd much rather buy a car conceived by an engineer who might not pay enough attention to how marketing and sales are getting along than one conceived in a marketing meeting chaired by a finance guy.

After reading and digesting, I don't believe that an invoice indicates any earlier delivery timeline than stated by Lucid. It's easy to generate all that non-binding, non-committal information for a customer. There is absolutely no indication anywhere that Lucid has abandoned their wordnon giving current owners priority on Gravoty deliveries.

 

[hmp10]

After reading and digesting, I don't believe that an invoice indicates any earlier delivery timeline than stated by Lucid. It's easy to generate all that non-binding, non-committal information for a customer. There is absolutely no indication anywhere that Lucid has abandoned their wordnon giving current owners priority on Gravoty deliveries.

Remember that final pricing cannot be determined until the customer has confirmed the order with all the option selections. Unless something has changed since I bought my Air, invoices are generated centrally at Lucid, not by sales associates in the field.

So this should mean that @bryway was asked to confirm his order prior to receiving this invoice. If he just received this invoice out of the blue without confirming his order, something has gone off track at Lucid. If, however, he has been asked to confirm his order, that suggests his order is being readied for the production queue.

 

[bryway]

What time did you order exactly? Mine went 8:48am est

~8:50a PST

 

[037]

~8:50a PST

So, not quite the first through the door by at least 3 hours but you are bringing the most $$. I guess that kind of makes business sense.

 

[bryway]

Remember that final pricing cannot be determined until the customer has confirmed the order with all the option selections. Unless something has changed since I bought my Air, invoices are generated centrally at Lucid, not by sales associates in the field.

So this should mean that @bryway was asked to confirm his order prior to receiving this invoice. If he just received this invoice out of the blue without confirming his order, something has gone off track at Lucid. If, however, he has been asked to confirm his order, that suggests his order is being readied for the production queue.

He did ask me to confirm all info on the invoice was correct (config, personal info, etc.). But as I stated in one of my responses up-thread, there is absolutely no indication of production or delivery window. I’m not reading anything into the sales specialist’s overture other than him keeping me excited about taking delivery sometime in the future (whenever that is).

 

[bryway]

I think that’s awesome that your sales person did this and, I imagine, others will start to see some movement in this regard relatively soon…unless you have a sales person gone rogue, LOL. As someone new to Lucid…enjoy your Gravity when you get it. I expect you’ll be blown away. I pinch myself every time I get behind the wheel of my AGT.

I’m also interested…if you’d be willing to share, why did you decide to buy a Lucid?

Cheers and hoping your driving experience is every bit as delicious as mine has been thus far!!

Thanks Blue

I'm jumping to Lucid Gravity from my Tesla Model X Plaid for a variety of reasons. The Gravity appears to have a higher level of luxury, better interior design / fit / finish, better utilization of interior space, better exterior styling, significantly better efficiency, and the ability to charge via NACS (have a Tesla wall charger in my garage). Oh, and Elon has gone batshit crazy (in my opinion), and I see his face in my mind's eye whenever I approach my Tesla. I want that to go away too haha!

But seriously, I moved to a Tesla Model X after having owned a 2016 BMW 750i. The Model X is a very capable vehicle, but it is nowhere near the level of quality I experienced in my BMW. Sooo many squeaks, rattles, gaps, etc. Lucid (based on my experience when I sat in the Air), just "feels" so much better built. Better materials, etc. So I'm taking the plunge.

 

[ViperSSD]

Saw one on the road in Morgan Hill!

 

[Sid432]

Saw one on the road in Morgan Hill!

No picture ? You didn’t tailgate to find more details ?

 

[Blue Lectroid]

Thanks Blue

I'm jumping to Lucid Gravity from my Tesla Model X Plaid for a variety of reasons. The Gravity appears to have a higher level of luxury, better interior design / fit / finish, better utilization of interior space, better exterior styling, significantly better efficiency, and the ability to charge via NACS (have a Tesla wall charger in my garage). Oh, and Elon has gone batshit crazy (in my opinion), and I see his face in my mind's eye whenever I approach my Tesla. I want that to go away too haha!

But seriously, I moved to a Tesla Model X after having owned a 2016 BMW 750i. The Model X is a very capable vehicle, but it is nowhere near the level of quality I experienced in my BMW. Sooo many squeaks, rattles, gaps, etc. Lucid (based on my experience when I sat in the Air), just "feels" so much better built. Better materials, etc. So I'm taking the plunge.

Thanks for sharing. My reasons for moving from my Tesla M3P to my AGT are nearly identical. Enjoy the journey…’cause you’re certainly gonna love the ride!!

 

[ViperSSD]

No picture ? You didn’t tailgate to find more details ?

It was nighttime and going on the opposite direction unfortunately

 

[flarbear]

My sales specialist proactively reached out to me yesterday to present me with a copy of my pro-forma agreement/invoice showing final pricing (including sales tax, destination, filing fee, tire waste fee, and registration fee). Interestingly, there’s a line showing expected odometer at delivery and it reads 100 miles Is that standard for Lucid? Gravity will be my first experience with Lucid, so I’m not sure. I’ve never taken delivery of a brand new car with more than 20 miles on the odometer.

FWIW, my specialist from the Millbrae studio has reached out to me on a few occasions to provide me information that is already public knowledge, to ask me to provide information that I've already provided (and is indicated in my order with checkmarks and was additionally confirmed in person at the Studio the other day when I changed my order), and to reassure me that he will help me in any way possible.

What my specialist has not done is respond to any of my requests to update my order with a new interior color (switching from Ojai to Yosemite), or anything useful.

I can find my own order agreement on my own by just logging in to my account and selecting "Designs and Orders" and "View Order" with all of its fees and T&C glory. If my specialist called me to go over it I would thank them, inform them that I already have access to that information, and hang up on them before they can waste any more of my time. (Until a couple of days ago I might have asked back if they had done anything useful such as update my order as specifically requested, but I've already taken steps to do so myself.)

Earlier this year (last spring/summer) a sales agent at another Studio asked me for my name and email before he would answer a question and when I specifically told him that I was already receiving information and didn't need to be put on any email list, he forced me to give the information and then put me on the list again anyway so I started receiving 2 copies of every marketing email.

I don't accept that sales agents are there to provide us with any help or new information, they seem to be there just to capture information and check off bean counter checkboxes like entering our contact info into their system.

The reason I was in the studio in person the other day was that I wanted to make sure my order was updated nearly a month after I sent multiple emails to my specialist to do so and it had not yet been done. The change was completed by the random specialist at the front desk in under a minute and I can confirm the update when I look at my order in my account.

Until I see any evidence to the contrary, I take any story that includes a sales specialists as "cannot possibly provide any new information about the ordering process and will pretty much just be a waste of my time". I'm sorry, as a shareholder, that they are being this incompetent at serving their potential customers. But, as an order holder, it isn't going to stop me from getting the car. At least, at that point, I'm hoping I won't have to deal with these people any more?

 

[037]

I had a quick internet chat with Peter Rawlinson and he directed all questions to the associates. Sounds like we are going to need to wait for a news release or a magazine review…

 

[037]

I did pickup a photo I didn’t see before so not a total loss

 

[hmp10]

I did pickup a photo I didn’t see before so not a total loss

Hmmm . . . those wheel wells with the black plastic skirts look gigantic on a lighter color such as in that photo. It almost makes those 22/23" wheels look undersized.

Oddly enough, I didn't notice that when I saw the Lunar Titanium in a studio. But when I look back at the pictures I took that day . . . wow, it really does stand out when the wheel wells are in shadow and you can't discern the plastic skirts clearly:

 

[privacylaw]

My wife said she saw a Gravity "in the wild" in San Jose, California this past week (week of Jan. 13th). I can't verify it because I was not with her so please don't ask questions about color, stealth, wheels, etc. She's not prone to punk me, much, so I believe it was an actual sighting.

I've asked my sale rep for even a hint at a delivery window as we need a car and may have to go in another direction if this is going to drag on much longer. I do not believe she knows, or can tell me, but it would be impossible to get an answer if I didn't ask.

 

[HC_79]

My wife said she saw a Gravity "in the wild" in San Jose, California this past week (week of Jan. 13th). I can't verify it because I was not with her so please don't ask questions about color, stealth, wheels, etc. She's not prone to punk me, much, so I believe it was an actual sighting.

I've asked my sale rep for even a hint at a delivery window as we need a car and may have to go in another direction if this is going to drag on much longer. I do not believe she knows, or can tell me, but it would be impossible to get an answer if I didn't ask.

Your sales advisor hasn't sent you pointless emails on things you're already well aware of.? I've gotten plenty lately. An email telling me how to order the Gravity even though I've ordered one and in the same email telling me to take advantage of 18 month Air leases even though I have an Air. They also sent me an email to check out the Motortrend "review" that's over a month old.

11 weeks after opening orders and this is the best they can provide? A bunch of old material that's been on the internet for weeks! Good luck getting any valuable information out of your sales advisor because it seems they're as much in the dark as the rest of us.

It seems the "Road To Gravity" has hit a dead end!

 

[hydbob]

Your sales advisor hasn't sent you pointless emails on things you're already well aware of.? I've gotten plenty lately. An email telling me how to order the Gravity even though I've ordered one and in the same email telling me to take advantage of 18 month Air leases even though I have an Air. They also sent me an email to check out the Motortrend "review" that's over a month old.

11 weeks after opening orders and this is the best they can provide? A bunch of old material that's been on the internet for weeks! Good luck getting any valuable information out of your sales advisor because it seems they're as much in the dark as the rest of us.

It seems the "Road To Gravity" has hit a dead end!

No it's more like a cul-de-sac

 

[AZLucidGuy]

No it's more like a cul-de-sac

It seems like it is time for the forum to post a "Gravity Delivery Tracker" with columns for Date of Deposit, Date of VIN assignment, Date of Delivery, etc. Similar to what was done in the early days of Air deliveries in late 2021 and through 2022. Well that's my feature request for the forum...