Customer service issue

[shaizad]

Lucid,

When will you fix my car problems? I have owned one for 14 months now, I have had your techs come over 4 times atleast and y'all kept my car for 2 weeks and yet the software continues to be a problem. When I email your CS team about my issue, they don't respond until I send reminder and the response is condesending.

If you guys don't want to provide service, why are you selling cars? Go do something that does not involve a B2C business.

I am EXTREMELY frustrated that I paid over $100k for a car that has so many problems... worse, I have to deal with attitude Marquise from your CS team who have the audacity to tell me " If you would rather wait for us to email you each time you are welcome to do so, but it would be best if you continued to email us from the email associated with your primary account.".

My email from Tuesday (Dec 3rd, 2024) has still not been responded to, neither has the reminder I sent last night.

What will it take for Lucid to wake up and resolve my issues? If you are selling lemons instead of a great car... well congrats, you succeeded....

You still need to stop harrassing me and fix my car. Will you?

 

[borski]

You still need to stop harrassing me and fix my car.

Genuine question: how can they both be harassing you and also not responding to you? Those seem quite orthogonal.

What specific issues have you run into? Have you tried calling or texting, or contacting a service center directly, if there’s a service issue?

Reminder: this forum is not owned by or operated by Lucid, but by enthusiastic owners.

 

[Neurio]

Joined today and last seen 2 minutes later.

 

[borski]

Joined today and last seen 2 minutes later.

There really does seem to be a pattern of sudden negativity from new users every time the stock goes up. Maybe I should write a script to see if there is a correlation.

I’m not saying OP is lying; I can’t know that without more detail. But there’s definitely not enough detail to do anything other than go “sounds like that sucks,” which is not particularly useful to them or us.

 

[Neurio]

There really does seem to be a pattern of sudden negativity from new users every time the stock goes up. Maybe I should write a script to see if there is a correlation.

I’m not saying OP is lying; I can’t know that without more detail. But there’s definitely not enough detail to do anything other than go “sounds like that sucks,” which is not particularly useful to them or us.

And the vagueness is spot on:

yet the software continues to be a problem

What, exactly, will a mobile tech or CS do to fix the software?

 

[Blue Lectroid]

It really is strange that these bursts of negativity are associated with good new cycles for Lucid…be it stock upticks or major announcements like the first Gravity rolling off the assembly line.

May I humbly suggest that much of this could be sorted by simply requiring that anyone posting about issues with “their car” or as an “owner” since be Verified. No serial number? No willingness to prove that you own and drive a Lucid? Then you don’t have the ability to opine on the ownership experience. Simple.

Let’s all remember who the CEO of Tesla is along with his demonstrated willingness to bend the truth (I am being kind) and use digital tools to sway public opinion in his and his financial interests’ favor…

 

[Lucken]

Why do the 2 letters ‘BS’ flash red in my head? I agree with Borski, there does seem to be a positive correlation between the stock trend and these first post wonders. The good thing is that most of them are hit & runs, never to be seen again.

 

[fisheral]

There has been at least one time where this forum called a new member with issues a troll before he actually posted receipts. I know this is a forum for enthusiasts, who are more likely to defend the brand, but I think the default of not believing someone is perhaps not helpful. Many people register for a forum and post for the first time when they have a problem or need to vent.

This guy clearly at least knows of Marquise, which indicates there's a reasonable possibility he's an owner. The conspiracy theory stuff really isn't productive.

Maybe at least ask for some proof of ownership or something like that before dismissing out of hand.

 

[Cosmo Cruz]

Customer service has far exceeded my expectation. Car does too.

 

[borski]

There has been at least one time where this forum called a new member with issues a troll before he actually posted receipts. I know this is a forum for enthusiasts, who are more likely to defend the brand, but I think the default of not believing someone is perhaps not helpful. Many people register for a forum and post for the first time when they have a problem or need to vent.

This guy clearly at least knows of Marquise, which indicates there's a reasonable possibility he's an owner. The conspiracy theory stuff really isn't productive.

Maybe at least ask for some proof of ownership or something like that before dismissing out of hand.

To be clear, my first two posts explicitly asked for more detail and explicitly stated I wasn’t saying OP was lying, but that we can’t help or do anything without more detail.

Separately, I also noted a trend, but am not necessarily saying this poster is a fraud or anything at all like that.

Certainly don’t want to be misunderstood.

 

[Batteryman]

Lucid,

When will you fix my car problems? I have owned one for 14 months now, I have had your techs come over 4 times atleast and y'all kept my car for 2 weeks and yet the software continues to be a problem. When I email your CS team about my issue, they don't respond until I send reminder and the response is condesending.

If you guys don't want to provide service, why are you selling cars? Go do something that does not involve a B2C business.

I am EXTREMELY frustrated that I paid over $100k for a car that has so many problems... worse, I have to deal with attitude Marquise from your CS team who have the audacity to tell me " If you would rather wait for us to email you each time you are welcome to do so, but it would be best if you continued to email us from the email associated with your primary account.".

My email from Tuesday (Dec 3rd, 2024) has still not been responded to, neither has the reminder I sent last night.

What will it take for Lucid to wake up and resolve my issues? If you are selling lemons instead of a great car... well congrats, you succeeded....

You still need to stop harrassing me and fix my car. Will you?

1. Proof you own a car
2. What specific issues did you have

If no reply today, moderators, please delete post.

 

[Cosmo Cruz]

 

[sri]

There really does seem to be a pattern of sudden negativity from new users every time the stock goes up. Maybe I should write a script to see if there is a correlation.

I’m not saying OP is lying; I can’t know that without more detail. But there’s definitely not enough detail to do anything other than go “sounds like that sucks,” which is not particularly useful to them or us.

I would say if this traffic is coming from overseas. As i have mentioned multiple times before this posts only start when stock is positive. This guys know multiple media’s following this forums too scoop negative or positive information.

 

[Ktw13]

Seems most of the happy owners here are eager to help the OP, but without context no one really can do anything.

If this is a trolling post, it's a fail cos no one feels less about the superiority of Air.

If this is a genuine post, it's a fail as well as I don't see how anyone can help OP with mostly angry words but no content.

 

[Babyrocko1908]

The misspelling of @mcr16's name is the best tell. The rest of this is nonsense but that's the one that screams troll to me. If I was a mod, I'd delete this.

 

[Babyrocko1908]

There really does seem to be a pattern of sudden negativity from new users every time the stock goes up. Maybe I should write a script to see if there is a correlation.

I’m not saying OP is lying; I can’t know that without more detail. But there’s definitely not enough detail to do anything other than go “sounds like that sucks,” which is not particularly useful to them or us.

Not maybe.... please write it!

 

[Joe]

All new members are unable to make posts without them first being reviewed by a staff member.

We do notice posts that raise our eyebrows, such as this one, but we don’t want to block a potential genuine owner from expressing their frustrations or seeking help from our community, even if they struggle to articulate their concerns properly. Our goal here is to support them.

We continue to monitor these posts, and if the original poster never returns, we eventually delete the post, as it’s more likely to be a troll. A genuine owner would typically follow up. We are not oblivious to this. Give it a few days at least.

 

[Cosmo Cruz]

People post when they want to complain,
or complain when they get paid to complain.

I'm trying to think of any other car I'd rather have .... wish the complainers would tell us what is the perfect car that's better than a Lucid = the car that is so much better than the Lucid... ? What car have they in mind? Tell us!


... can't think of one. Let's go "cost no object". Anyone?

 

[Babyrocko1908]

There has been at least one time where this forum called a new member with issues a troll before he actually posted receipts. I know this is a forum for enthusiasts, who are more likely to defend the brand, but I think the default of not believing someone is perhaps not helpful. Many people register for a forum and post for the first time when they have a problem or need to vent.

This guy clearly at least knows of Marquise, which indicates there's a reasonable possibility he's an owner. The conspiracy theory stuff really isn't productive.

Maybe at least ask for some proof of ownership or something like that before dismissing out of hand.

I clearly know of Takesha in customer service too. Does this indicate there's a reasonable possibility that I'm an actual Owner even though I posted this rant as a brand new user on the forum the day after the Gravity production news, the day the stock rises, and not one specific issue about the car just generic software?

 

[JoeCoates]

Lucid,

When will you fix my car problems? I have owned one for 14 months now, I have had your techs come over 4 times atleast and y'all kept my car for 2 weeks and yet the software continues to be a problem. When I email your CS team about my issue, they don't respond until I send reminder and the response is condesending.

If you guys don't want to provide service, why are you selling cars? Go do something that does not involve a B2C business.

I am EXTREMELY frustrated that I paid over $100k for a car that has so many problems... worse, I have to deal with attitude Marquise from your CS team who have the audacity to tell me " If you would rather wait for us to email you each time you are welcome to do so, but it would be best if you continued to email us from the email associated with your primary account.".

My email from Tuesday (Dec 3rd, 2024) has still not been responded to, neither has the reminder I sent last night.

What will it take for Lucid to wake up and resolve my issues? If you are selling lemons instead of a great car... well congrats, you succeeded....

You still need to stop harrassing me and fix my car. Will you?

180’ from my experiences with my car and customer service….seems extremely suspect IMHO