Audio stops working

[Roman]

Hello everyone,
Recent convert to Lucid, after 11 years in a Model S. Super impressed so far, absolutely love it, compared to both my old MS and the newest MS.

However, I am incredibly frustrated with the audio player sound output. For no apparent reason the audio will stop working. As in, no sounds from the speakers. I see the media player is playing the audio, (E.g. Spotify). It’s not clear reproducible pattern that leads to that condition, (at least not one that I can see). When the media audio cuts out, all other sounds from the core car sub systems seem to be working. As in the turn signals sound or the audio produced when pressing various buttons in the UI.

1. When this occurs, it affects all media sources. AppleCar play, Spotify, radio etc.
2. The volume controls show that the volume is turned on.
3. I have inspected the audio setting, in the systems menu where you can see the volume controls for the various components of the car. It’s turned up there as well.
4. All other sources producing audio, like the system sounds, navigation etc. will produce sound.
5. It seems to restore volume/sound once the car has been unused for some period of time

This seems like a software bug, one that doesn’t have a proper conditional exit in one of the subsystems. Some sort of reset (or restart) is likely happening when I start using the car again.

Does anyone have any workarounds for this? E.g. On my Model S, I could do a soft reset on the media control unit (while driving, press and hold the scroll buttons on the steering wheel) that would keep the instrument cluster controls working, while the center MCU restarted.

Any help greatly appreciated.

Roman

 

[koflo]

Are you sure it’s not in areas with poor service? Sometimes the scrubber will continue showing the animation that it’s playing even though it’s not.

You can reset the mcu by going to the settings and long holding the air logo but you have to be in park.

 

[Tâm]

Hello everyone,
Recent convert to Lucid, after 11 years in a Model S. Super impressed so far, absolutely love it, compared to both my old MS and the newest MS.

However, I am incredibly frustrated with the audio player sound output. For no apparent reason the audio will stop working. As in, no sounds from the speakers. I see the media player is playing the audio, (E.g. Spotify). It’s not clear reproducible pattern that leads to that condition, (at least not one that I can see). When the media audio cuts out, all other sounds from the core car sub systems seem to be working. As in the turn signals sound or the audio produced when pressing various buttons in the UI.

1. When this occurs, it affects all media sources. AppleCar play, Spotify, radio etc.
2. The volume controls show that the volume is turned on.
3. I have inspected the audio setting, in the systems menu where you can see the volume controls for the various components of the car. It’s turned up there as well.
4. All other sources producing audio, like the system sounds, navigation etc. will produce sound.
5. It seems to restore volume/sound once the car has been unused for some period of time

This seems like a software bug, one that doesn’t have a proper conditional exit in one of the subsystems. Some sort of reset (or restart) is likely happening when I start using the car again.

Does anyone have any workarounds for this? E.g. On my Model S, I could do a soft reset on the media control unit (while driving, press and hold the scroll buttons on the steering wheel) that would keep the instrument cluster controls working, while the center MCU restarted.

Any help greatly appreciated.

Roman

Mine has been working fine but since it's a computer, I don't doubt there are bugs to be worked out.

If you log into your account and pull up the manual to "infotainment" section, then "reboot" section, it's also in this:

Post in thread 'Soft reset not enough to reset sensors' https://lucidowners.com/threads/soft-reset-not-enough-to-reset-sensors.10212/post-227837

 

[Roman]

Are you sure it’s not in areas with poor service? Sometimes the scrubber will continue showing the animation that it’s playing even though it’s not.

You can reset the mcu by going to the settings and long holding the air logo but you have to be in park.

I watched for the cellular coverage when the audio stops operating, so we can *potentially* rule that out. I could do a comparative test to make sure it’s not buggy UI as well. Perhaps the rendering of the signal is inaccurate. I will compare it to my cellphone signal the next time the condition occurs. Would you happen to know which carrier Lucid partners with?

Thanks for the reboot instructions, I feel like an idiot now … I am sure I could have found it in the instruction manual.

 

[Roman]

Mine has been working fine but since it's a computer, I don't doubt there are bugs to be worked out.

If you log into your account and pull up the manual to "infotainment" section, then "reboot" section, it's also in this:

Post in thread 'Soft reset not enough to reset sensors' https://lucidowners.com/threads/soft-reset-not-enough-to-reset-sensors.10212/post-227837

Thank you for sending the link. You’re indeed right, I am sure there are bugs to be worked out, some more irritating than others.

 

[Tâm]

I watched for the cellular coverage when the audio stops operating, so we can *potentially* rule that out. I could do a comparative test to make sure it’s not buggy UI as well. Perhaps the rendering of the signal is inaccurate. I will compare it to my cellphone signal the next time the condition occurs. Would you happen to know which carrier Lucid partners with?

Thanks for the reboot instructions, I feel like an idiot now … I am sure I could have found it in the instruction manual.

Lucid signed up with AT&T

AT&T Chosen as Connectivity Provider for Lucid Motors EVs

We have been chosen as the exclusive connectivity provider for Lucid's full line of electric vehicles (EVs) shipped in the U.S., Canada and Mexico.

about.att.com

 

[Bobby]

Hello everyone,
Recent convert to Lucid, after 11 years in a Model S. Super impressed so far, absolutely love it, compared to both my old MS and the newest MS.

However, I am incredibly frustrated with the audio player sound output. For no apparent reason the audio will stop working. As in, no sounds from the speakers. I see the media player is playing the audio, (E.g. Spotify). It’s not clear reproducible pattern that leads to that condition, (at least not one that I can see). When the media audio cuts out, all other sounds from the core car sub systems seem to be working. As in the turn signals sound or the audio produced when pressing various buttons in the UI.

1. When this occurs, it affects all media sources. AppleCar play, Spotify, radio etc.
2. The volume controls show that the volume is turned on.
3. I have inspected the audio setting, in the systems menu where you can see the volume controls for the various components of the car. It’s turned up there as well.
4. All other sources producing audio, like the system sounds, navigation etc. will produce sound.
5. It seems to restore volume/sound once the car has been unused for some period of time

This seems like a software bug, one that doesn’t have a proper conditional exit in one of the subsystems. Some sort of reset (or restart) is likely happening when I start using the car again.

Does anyone have any workarounds for this? E.g. On my Model S, I could do a soft reset on the media control unit (while driving, press and hold the scroll buttons on the steering wheel) that would keep the instrument cluster controls working, while the center MCU restarted.

Any help greatly appreciated.

Roman

You said you are using CarPlay. Are you using it as an audio source when this happens or Lucid‘s built-in audio sources? With CarPlay, sometimes it will revert to the phone as an audio source. The sound are coming out of the phones on speaker, but if the volume is turned down, you won’t hear anything. You can change that on the settings in the phone’s Control Center. I found when this started happening on my car that removing my phone entirely from the car and the car entirely from my phone and starting over solved it. I can’t speak much to the other, built-in, audio sources because I do not use them. Best of luck.

 

[TGO]

A quick way to figure out if it’s the vehicle, your phone or your connection is if you get noise from your turn signal blinker. If no noise happens with the turn signal then it’s is the vehicle and a reboot usually corrects it. At least in my experience since 2.4.10

 

[koflo]

You said you are using CarPlay. Are you using it as an audio source when this happens or Lucid‘s built-in audio sources? With CarPlay, sometimes it will revert to the phone as an audio source. The sound are coming out of the phones on speaker, but if the volume is turned down, you won’t hear anything. You can change that on the settings in the phone’s Control Center. I found when this started happening on my car that removing my phone entirely from the car and the car entirely from my phone and starting over solved it. I can’t speak much to the other, built-in, audio sources because I do not use them. Best of luck.

You can also reproduce this issue (it’s a CarPlay issue, not lucid specific) if you are on the phone while CarPlay connects and you continue using your phone mic instead of car mic. Once I hang up, it will always default the audio through the phone speakers. Good catch.

 

[smorvay]

Lucid signed up with AT&T

AT&T Chosen as Connectivity Provider for Lucid Motors EVs

We have been chosen as the exclusive connectivity provider for Lucid's full line of electric vehicles (EVs) shipped in the U.S., Canada and Mexico.

about.att.com

Damn, I didn't realize that. AT&T is the absolute worst of the cellular providers in my area. It be better to use string and cups.

 

[coma24]

Damn, I didn't realize that. AT&T is the absolute worst of the cellular providers in my area. It be better to use string and cups.

Have driven 8400 miles since June, streaming Tidal audio nearly the whole time. Close zero issues with connectivity, other than a small dead spot in my town (intersection down the street) where neither AT&T or T-mobile (the latter being my phone) have working service.