Audio stops working

[Roman]

Hello everyone,
Recent convert to Lucid, after 11 years in a Model S. Super impressed so far, absolutely love it, compared to both my old MS and the newest MS.

However, I am incredibly frustrated with the audio player sound output. For no apparent reason the audio will stop working. As in, no sounds from the speakers. I see the media player is playing the audio, (E.g. Spotify). It’s not clear reproducible pattern that leads to that condition, (at least not one that I can see). When the media audio cuts out, all other sounds from the core car sub systems seem to be working. As in the turn signals sound or the audio produced when pressing various buttons in the UI.

1. When this occurs, it affects all media sources. AppleCar play, Spotify, radio etc.
2. The volume controls show that the volume is turned on.
3. I have inspected the audio setting, in the systems menu where you can see the volume controls for the various components of the car. It’s turned up there as well.
4. All other sources producing audio, like the system sounds, navigation etc. will produce sound.
5. It seems to restore volume/sound once the car has been unused for some period of time

This seems like a software bug, one that doesn’t have a proper conditional exit in one of the subsystems. Some sort of reset (or restart) is likely happening when I start using the car again.

Does anyone have any workarounds for this? E.g. On my Model S, I could do a soft reset on the media control unit (while driving, press and hold the scroll buttons on the steering wheel) that would keep the instrument cluster controls working, while the center MCU restarted.

Any help greatly appreciated.

Roman

 

[koflo]

Are you sure it’s not in areas with poor service? Sometimes the scrubber will continue showing the animation that it’s playing even though it’s not.

You can reset the mcu by going to the settings and long holding the air logo but you have to be in park.

 

[Tâm]

Hello everyone,
Recent convert to Lucid, after 11 years in a Model S. Super impressed so far, absolutely love it, compared to both my old MS and the newest MS.

However, I am incredibly frustrated with the audio player sound output. For no apparent reason the audio will stop working. As in, no sounds from the speakers. I see the media player is playing the audio, (E.g. Spotify). It’s not clear reproducible pattern that leads to that condition, (at least not one that I can see). When the media audio cuts out, all other sounds from the core car sub systems seem to be working. As in the turn signals sound or the audio produced when pressing various buttons in the UI.

1. When this occurs, it affects all media sources. AppleCar play, Spotify, radio etc.
2. The volume controls show that the volume is turned on.
3. I have inspected the audio setting, in the systems menu where you can see the volume controls for the various components of the car. It’s turned up there as well.
4. All other sources producing audio, like the system sounds, navigation etc. will produce sound.
5. It seems to restore volume/sound once the car has been unused for some period of time

This seems like a software bug, one that doesn’t have a proper conditional exit in one of the subsystems. Some sort of reset (or restart) is likely happening when I start using the car again.

Does anyone have any workarounds for this? E.g. On my Model S, I could do a soft reset on the media control unit (while driving, press and hold the scroll buttons on the steering wheel) that would keep the instrument cluster controls working, while the center MCU restarted.

Any help greatly appreciated.

Roman

Mine has been working fine but since it's a computer, I don't doubt there are bugs to be worked out.

If you log into your account and pull up the manual to "infotainment" section, then "reboot" section, it's also in this:

Post in thread 'Soft reset not enough to reset sensors' https://lucidowners.com/threads/soft-reset-not-enough-to-reset-sensors.10212/post-227837

 

[Roman]

Are you sure it’s not in areas with poor service? Sometimes the scrubber will continue showing the animation that it’s playing even though it’s not.

You can reset the mcu by going to the settings and long holding the air logo but you have to be in park.

I watched for the cellular coverage when the audio stops operating, so we can *potentially* rule that out. I could do a comparative test to make sure it’s not buggy UI as well. Perhaps the rendering of the signal is inaccurate. I will compare it to my cellphone signal the next time the condition occurs. Would you happen to know which carrier Lucid partners with?

Thanks for the reboot instructions, I feel like an idiot now … I am sure I could have found it in the instruction manual.

 

[Roman]

Mine has been working fine but since it's a computer, I don't doubt there are bugs to be worked out.

If you log into your account and pull up the manual to "infotainment" section, then "reboot" section, it's also in this:

Post in thread 'Soft reset not enough to reset sensors' https://lucidowners.com/threads/soft-reset-not-enough-to-reset-sensors.10212/post-227837

Thank you for sending the link. You’re indeed right, I am sure there are bugs to be worked out, some more irritating than others.

 

[Tâm]

I watched for the cellular coverage when the audio stops operating, so we can *potentially* rule that out. I could do a comparative test to make sure it’s not buggy UI as well. Perhaps the rendering of the signal is inaccurate. I will compare it to my cellphone signal the next time the condition occurs. Would you happen to know which carrier Lucid partners with?

Thanks for the reboot instructions, I feel like an idiot now … I am sure I could have found it in the instruction manual.

Lucid signed up with AT&T

AT&T Chosen as Connectivity Provider for Lucid Motors EVs

We have been chosen as the exclusive connectivity provider for Lucid's full line of electric vehicles (EVs) shipped in the U.S., Canada and Mexico.

about.att.com

 

[Bobby]

Hello everyone,
Recent convert to Lucid, after 11 years in a Model S. Super impressed so far, absolutely love it, compared to both my old MS and the newest MS.

However, I am incredibly frustrated with the audio player sound output. For no apparent reason the audio will stop working. As in, no sounds from the speakers. I see the media player is playing the audio, (E.g. Spotify). It’s not clear reproducible pattern that leads to that condition, (at least not one that I can see). When the media audio cuts out, all other sounds from the core car sub systems seem to be working. As in the turn signals sound or the audio produced when pressing various buttons in the UI.

1. When this occurs, it affects all media sources. AppleCar play, Spotify, radio etc.
2. The volume controls show that the volume is turned on.
3. I have inspected the audio setting, in the systems menu where you can see the volume controls for the various components of the car. It’s turned up there as well.
4. All other sources producing audio, like the system sounds, navigation etc. will produce sound.
5. It seems to restore volume/sound once the car has been unused for some period of time

This seems like a software bug, one that doesn’t have a proper conditional exit in one of the subsystems. Some sort of reset (or restart) is likely happening when I start using the car again.

Does anyone have any workarounds for this? E.g. On my Model S, I could do a soft reset on the media control unit (while driving, press and hold the scroll buttons on the steering wheel) that would keep the instrument cluster controls working, while the center MCU restarted.

Any help greatly appreciated.

Roman

You said you are using CarPlay. Are you using it as an audio source when this happens or Lucid‘s built-in audio sources? With CarPlay, sometimes it will revert to the phone as an audio source. The sound are coming out of the phones on speaker, but if the volume is turned down, you won’t hear anything. You can change that on the settings in the phone’s Control Center. I found when this started happening on my car that removing my phone entirely from the car and the car entirely from my phone and starting over solved it. I can’t speak much to the other, built-in, audio sources because I do not use them. Best of luck.

 

[TGO]

A quick way to figure out if it’s the vehicle, your phone or your connection is if you get noise from your turn signal blinker. If no noise happens with the turn signal then it’s is the vehicle and a reboot usually corrects it. At least in my experience since 2.4.10

 

[koflo]

You said you are using CarPlay. Are you using it as an audio source when this happens or Lucid‘s built-in audio sources? With CarPlay, sometimes it will revert to the phone as an audio source. The sound are coming out of the phones on speaker, but if the volume is turned down, you won’t hear anything. You can change that on the settings in the phone’s Control Center. I found when this started happening on my car that removing my phone entirely from the car and the car entirely from my phone and starting over solved it. I can’t speak much to the other, built-in, audio sources because I do not use them. Best of luck.

You can also reproduce this issue (it’s a CarPlay issue, not lucid specific) if you are on the phone while CarPlay connects and you continue using your phone mic instead of car mic. Once I hang up, it will always default the audio through the phone speakers. Good catch.

 

[smorvay]

Lucid signed up with AT&T

AT&T Chosen as Connectivity Provider for Lucid Motors EVs

We have been chosen as the exclusive connectivity provider for Lucid's full line of electric vehicles (EVs) shipped in the U.S., Canada and Mexico.

about.att.com

Damn, I didn't realize that. AT&T is the absolute worst of the cellular providers in my area. It be better to use string and cups.

 

[coma24]

Damn, I didn't realize that. AT&T is the absolute worst of the cellular providers in my area. It be better to use string and cups.

Have driven 8400 miles since June, streaming Tidal audio nearly the whole time. Close zero issues with connectivity, other than a small dead spot in my town (intersection down the street) where neither AT&T or T-mobile (the latter being my phone) have working service.

 

[Lucid5201]

Hello everyone,
Recent convert to Lucid, after 11 years in a Model S. Super impressed so far, absolutely love it, compared to both my old MS and the newest MS.

However, I am incredibly frustrated with the audio player sound output. For no apparent reason the audio will stop working. As in, no sounds from the speakers. I see the media player is playing the audio, (E.g. Spotify). It’s not clear reproducible pattern that leads to that condition, (at least not one that I can see). When the media audio cuts out, all other sounds from the core car sub systems seem to be working. As in the turn signals sound or the audio produced when pressing various buttons in the UI.

1. When this occurs, it affects all media sources. AppleCar play, Spotify, radio etc.
2. The volume controls show that the volume is turned on.
3. I have inspected the audio setting, in the systems menu where you can see the volume controls for the various components of the car. It’s turned up there as well.
4. All other sources producing audio, like the system sounds, navigation etc. will produce sound.
5. It seems to restore volume/sound once the car has been unused for some period of time

This seems like a software bug, one that doesn’t have a proper conditional exit in one of the subsystems. Some sort of reset (or restart) is likely happening when I start using the car again.

Does anyone have any workarounds for this? E.g. On my Model S, I could do a soft reset on the media control unit (while driving, press and hold the scroll buttons on the steering wheel) that would keep the instrument cluster controls working, while the center MCU restarted.

Any help greatly appreciated.

Roman

This has been happening in my car since June 2024 even recieved the car . Been in 6 times . They changed all components . Now telling me mid November they have an update to fix it

 

[Lucid5201]

This has been happening in my car since June 2024 even recieved the car . Been in 6 times . They changed all components . Now telling me mid November they have an update to fix it

I’ve also narrowed it down to when you use the skip bar on bottom right of steering wheel to go to next song or station ut bigs the memory and if overloads it . I’ve had techs ride with me to see it happen plus sometimes sound plays but in slow motion

 

[marsarbu]

Hello everyone,
Recent convert to Lucid, after 11 years in a Model S. Super impressed so far, absolutely love it, compared to both my old MS and the newest MS.

However, I am incredibly frustrated with the audio player sound output. For no apparent reason the audio will stop working. As in, no sounds from the speakers. I see the media player is playing the audio, (E.g. Spotify). It’s not clear reproducible pattern that leads to that condition, (at least not one that I can see). When the media audio cuts out, all other sounds from the core car sub systems seem to be working. As in the turn signals sound or the audio produced when pressing various buttons in the UI.

1. When this occurs, it affects all media sources. AppleCar play, Spotify, radio etc.
2. The volume controls show that the volume is turned on.
3. I have inspected the audio setting, in the systems menu where you can see the volume controls for the various components of the car. It’s turned up there as well.
4. All other sources producing audio, like the system sounds, navigation etc. will produce sound.
5. It seems to restore volume/sound once the car has been unused for some period of time

This seems like a software bug, one that doesn’t have a proper conditional exit in one of the subsystems. Some sort of reset (or restart) is likely happening when I start using the car again.

Does anyone have any workarounds for this? E.g. On my Model S, I could do a soft reset on the media control unit (while driving, press and hold the scroll buttons on the steering wheel) that would keep the instrument cluster controls working, while the center MCU restarted.

Any help greatly appreciated.

Roman

It's a bug, I have it as well, and others too on this forum. For me it kicks in when I cancel the HA from the steering wheel's X button. It's intermittent but I was able to reproduce it. I have to pull on the side of the road and do the Air reset, and it goes away. Until it comes back. Fun.

 

[Lucid5201]

Hello everyone,
Recent convert to Lucid, after 11 years in a Model S. Super impressed so far, absolutely love it, compared to both my old MS and the newest MS.

However, I am incredibly frustrated with the audio player sound output. For no apparent reason the audio will stop working. As in, no sounds from the speakers. I see the media player is playing the audio, (E.g. Spotify). It’s not clear reproducible pattern that leads to that condition, (at least not one that I can see). When the media audio cuts out, all other sounds from the core car sub systems seem to be working. As in the turn signals sound or the audio produced when pressing various buttons in the UI.

1. When this occurs, it affects all media sources. AppleCar play, Spotify, radio etc.
2. The volume controls show that the volume is turned on.
3. I have inspected the audio setting, in the systems menu where you can see the volume controls for the various components of the car. It’s turned up there as well.
4. All other sources producing audio, like the system sounds, navigation etc. will produce sound.
5. It seems to restore volume/sound once the car has been unused for some period of time

This seems like a software bug, one that doesn’t have a proper conditional exit in one of the subsystems. Some sort of reset (or restart) is likely happening when I start using the car again.

Does anyone have any workarounds for this? E.g. On my Model S, I could do a soft reset on the media control unit (while driving, press and hold the scroll buttons on the steering wheel) that would keep the instrument cluster controls working, while the center MCU restarted.

Any help greatly appreciated.

Roman

Was told because center a software update is going to fix that by 15 th of Nov ,2024

 

[Doxly]

Hello everyone,
Recent convert to Lucid, after 11 years in a Model S. Super impressed so far, absolutely love it, compared to both my old MS and the newest MS.

However, I am incredibly frustrated with the audio player sound output. For no apparent reason the audio will stop working. As in, no sounds from the speakers. I see the media player is playing the audio, (E.g. Spotify). It’s not clear reproducible pattern that leads to that condition, (at least not one that I can see). When the media audio cuts out, all other sounds from the core car sub systems seem to be working. As in the turn signals sound or the audio produced when pressing various buttons in the UI.

1. When this occurs, it affects all media sources. AppleCar play, Spotify, radio etc.
2. The volume controls show that the volume is turned on.
3. I have inspected the audio setting, in the systems menu where you can see the volume controls for the various components of the car. It’s turned up there as well.
4. All other sources producing audio, like the system sounds, navigation etc. will produce sound.
5. It seems to restore volume/sound once the car has been unused for some period of time

This seems like a software bug, one that doesn’t have a proper conditional exit in one of the subsystems. Some sort of reset (or restart) is likely happening when I start using the car again.

Does anyone have any workarounds for this? E.g. On my Model S, I could do a soft reset on the media control unit (while driving, press and hold the scroll buttons on the steering wheel) that would keep the instrument cluster controls working, while the center MCU restarted.

Any help greatly appreciated.

Roman

The same thing happened to me. I signed out of my profile as owner, Used it as a guest for a short drive, I then parked and locked the car. I then got bsack in the car,signed back in as the owner owner on the profile page, Everything then seemed worked again. Good luck. I hope this works for you as well.

 

[Roman]

TL;DR: did a number of tests, I think it's faulty BT code. Disconnected and "forgot device" solved all media audio issues for me. Now I enjoy the car, but no CarPlay or BT from phone.

Thank you for all of your responses. After running a battery of tests I have been able to narrow the issue down to some combination of bluetooth/CarPlay shenanigans. My suspicion is that the BT service engages with the system in unpredictable ways.

Since completely turning off the BT, and "Forget Device" on both sides (in the car and on the phone) > The issue has completely disappeared.

Some of the test results:

1. Tested if it was a connection (coverage) issue, when audio went away, this was not the case. I had coverage every single time the audio went out. Both in the car, and on my phone. (I borrowed a friends AT&T phone for comparison)
2. Tested if it was all audio or just media audio, all audio from car subsystem (E.g. turn signal) all worked, it was only the media audio. I confirmed it was happening to media audio to both the Spotify App on the car, and Music on CarPlay.
3. I then removed CarPlay connection, and reconnected bluetooth (as in phone and media connection, not CarPlay) - it didn't even show as an option, and even thought I tried later connecting CarPlay back up, I am now completely unable to use CarPlay in the car. Issue would occur when using when I would start switching between bluetooth and local spotify app.
4. Then I completely removed bluetooth connection, and never re-connected. Soft reset of the Lucid OS. Problem with audio has not occured since. Completely gone (so far)

This leads me to believe that Lucids code for handling BT is faulty. I can't tell which version of the BT they support, but the latest version of BT protocol is 5.4, released in March 2023. Last time Lucid appears to have done anything substantial with BT was Lucid OS v2.1.47 in Dec of 2023. I would hope at that time they updated the underlying code to support 5.4, because the latest iOS Phones all use BT 5.4, and with the recent Apple Intelligence update, they added new CarPlay features to use Siri via CarPlay on your phone. (Although I had no tested if this has anything to do with it)

If anyone else with similar problems, test it on your end, let me know if that solves issues on your side. And whatever happens ... Lucid should buy a bigger server farm for QA'ing their software. This conditions should not be hard to do automated testing. This is just a really really crappy user experience.

 

[Lucid5201]

I have same sound issue but never connected. My phone to the car . Don’t use anything from my phone except phone as key

 

[smorvay]

Have driven 8400 miles since June, streaming Tidal audio nearly the whole time. Close zero issues with connectivity, other than a small dead spot in my town (intersection down the street) where neither AT&T or T-mobile (the latter being my phone) have working service.

That's nice. I have no signal in my neighborhood and spotty signal through the rest of the town. I've even lost connection while driving down I20 into Atlanta.

AT&T just isn't a good cellular company. I can only assume they were chosen because they were the cheapest.

 

[Jdagr]

I just experienced this phenomenon. Quite frustrating. While sitting in my car with it in park, I had the sound playing. It would reliably stop playing every 10-15 seconds. After reading all of the above texts, I decided it was a phone issue and not a car issue as I had never had this issue before. When the car sound stopped, I went into my iPhone and hard closed all open apps. It seemed that as soon as I closed the Lucid app, my music started playing again and continued playing uninterrupted. When I reopened the Lucid app, the sound continued to play uninterrupted.

I should add that I am in a 2025 model and have yet to receive the latest update which is very frustrating after having previously had a 2023 that seemed to get the updates very early. Sadly my 2023 got totaled by someone who hit my parked car.