Another Mobile Key issue.

[Marc]

So my mobile key has been working great since I got the car last month. Every time I went to garage for whatever reason, Car will get unlocked which was a little annoying but working as expected. About two days ago, Mobile key stopped working, Car does not open when I get to it with phone in hand, app open. Have to unlock using app. Then have to enter PIN to actually drive the car as it is not recognizing my phone as a key.
Did Air Logo reset, disconnected my phone completely from the the car including Bluetooth and mobile key, removed mobile key from the app, reconnected Bluetooth first, car recognized as Luci 682. Bluetooth working for audio. Tried to reconnect mobile key, when searching, app states searching for Lucid 23682. Does not find the car, gives error and not connection.
Did install new update few days ago, so problem did not start immediately afterwards. Nothing else has changed, Not sure why App is looking for some other lucid number than Bluetooth and how to fix it.
Any suggestions?
Thanks

If you haven't gotten this solved (sorry, I just saw the post), you probably lost a sensory node. There are five, and if one goes down they all go down. This happened to me a week ago. I called my service advisor (local Lucid center) and he called it correctly, had me come up in three days from the call, and fixed it along with the annual service. It's working fine now.

 

[BS8899]

Thanks Buffalo Bob, but I have tried all of those steps while on the phone with Customer Support. One other point, the black "key card/credit card thingy, or whatever its called, is not working either.

My car goes in for service on Tuesday.

The "key card/credit card thingy" is, I believe, the valet card. Mine never worked from Day 1. To make a long story short, after two mobile tech visits, Lucid concluded that the sensor in the B-pillar was defective. They replaced the sensor, and it works now.

 

[BS8899]

I am truly amazed at the number of entry problems Lucid owners are encountering, including me.

There are 4 methods of entry (5, if you include the "nuclear option" of calling Lucid's emergency line to unlock your doors). Sadly, I have had problem with all 5 of these methods at one time or another.

Meanwhile, moderators and some owners swear that the FOB works fine, except for the battery drain problem. And they assert, even if the battery is dead, it can still be used as a Valet Key. Others say they never had any problem with their Mobile Keys. Workaround methods include turning off the WiFi in your house because it is interfering with your Mobile key, etc. etc..

Honestly, I can't believe the many problems Lucid owners are encountering with unlocking their car doors.

Q: Are some owners (like me) simply stupid and have no clue how to unlock a luxury sedan? I have my Rivian R1S in the same garage and never had a single problem with it with my mobile key or FOB.

Is it correct that all of the methods to unlock the Lucid involves having the car's computer release the locking solenoid? If so, these 5 different methods of unlocking all converge on one point, having the computer send the unlock signal to the solenoid.

Is it possible that when you have multiple unlocking signals in the vicinity (i.e., the FOB, Mobile key, The App, the valet key?, your home WiFi), they can confuse the computer that does the unlocking?

 

[BS8899]

I am truly amazed at the number of entry problems Lucid owners are encountering, including me.

There are 4 methods of entry (5, if you include the "nuclear option" of calling Lucid's emergency line to unlock your doors). Sadly, I have had problem with all 5 of these methods at one time or another.

Meanwhile, moderators and some owners swear that the FOB works fine, except for the battery drain problem. And they assert, even if the battery is dead, it can still be used as a Valet Key. Others say they never had any problem with their Mobile Keys. Workaround methods include turning off the WiFi in your house because it is interfering with your Mobile key, etc. etc..

Honestly, I can't believe the many problems Lucid owners are encountering with unlocking their car doors.

Q: Are some owners (like me) simply stupid and have no clue how to unlock a luxury sedan? I have my Rivian R1S in the same garage and never had a single problem with it with my mobile key or FOB.

Is it correct that all of the methods to unlock the Lucid involves having the car's computer release the locking solenoid? If so, these 5 different methods of unlocking all converge on one point, having the computer send the unlock signal to the solenoid.

Is it possible that when you have multiple unlocking signals in the vicinity (i.e., the FOB, Mobile key, The App, the valet key?, your home WiFi), they can confuse the computer that does the unlocking?

Let me add one point:

> I have had situations where after an OTA, my mobile key would work better or be disabled.

This suggest to me that there are SW contentions that affects the mobile key as well.

 

[Halodde]

Thanks Buffalo Bob, but I have tried all of those steps while on the phone with Customer Support. One other point, the black "key card/credit card thingy, or whatever its called, is not working either.

My car goes in for service on Tuesday.

At least yours is still under warranty!