it's still such a beautiful car! The looks and ascetics are so amazing, it drives and handles the same! Lots of positives around the core functionalities of this automobile.
Few annoyances:
DDP is basically undeveloped, not that I really wanted it, but in order for me to take delivery in 12/2023 I had to have it, so that is what it is.
The stereo (or lack of) is a bigger negative than DDP. I love my music, and the low end in this car is nonexistent. We just got my wife an XC90, and it has much more of a kick I can appreciate!
The Reverse charging to home which I was told is being aggressively worked on for a Q1 '24 release never happened, I put off buying a generator and don't know what to do there...
Big problem:
But I would say the biggest issue is the service. I recently moved from KS and had just the best team I worked with; Josh Hanberry and Chewy were always amazing and gave it to me straight. Now that we relocated I am dealing with the King of Prussia SC. When I bought the car, I asked a ton of questions about how it would get serviced, what I would do if it needed a repair and I was told everythign would be fine, Lucid was going to handle everything with their mobile techs, and for the 10% of stuff they couldn't do, LUCID, would bring the car in and give me a loner/make sure I had a car. I mean, like a lot of folks here, I've owned a variety of cars, and I've never had an issue with service or a loaner etc. But when they had to replace my charger port, the door does not sit flush with the car at all. It protrudes out from the bottom noticeably, and I've had a persistent draft inside my car that I kept mentioning to my mobile tech and until I did my own testing to figure out it was coming from the drivers door B pillar, he almost seemed to know exactly what I was referring to and said he would take care of it on his next trip back to my area (that was months ago).
Further to that, I cannot believe I have a 1.5 year old, $100K car, and the service team is refusing to help me with a car while it's in their shop for a week+. This is a pretty basic thing IMO that any dealer model offers to customers, except Lucid. I even said I know that sometimes you are short on cars so if you prefer to go through Enterprise or even reschedule my service date around a loner car I'm happy to do that, but Dana and Richard Hudak at the King of Prussia, PA service center were unwilling to be helpful to me and my family of four kids. When I was going through the delivery process I specifically asked Felipe Luisi about how all this was handled and I was assured that everything would be fine, I would have a car because they wanted to offer the best customer experience. Well, here I am, after buying a early adoption car above $100K that is now worth $40K less brand new with more features, but hey, lets chalk that up to the crazy market conditions. But as for the support, I just can't believe this is the experience they are projecting...I used to think there was no way they would go under but if this is the type of stuff they are doing to cut costs it's not sustainable and it won't create loyalty.
My only real recourse (since I can't sell it) is to let potential buyers know that if there car has to go in for service sometimes the service center will tell them they are on their own for a week or whatever, I can assure you had I known that I would have made a different decision and I'm sure others would have too.
Few annoyances:
DDP is basically undeveloped, not that I really wanted it, but in order for me to take delivery in 12/2023 I had to have it, so that is what it is.
The stereo (or lack of) is a bigger negative than DDP. I love my music, and the low end in this car is nonexistent. We just got my wife an XC90, and it has much more of a kick I can appreciate!
The Reverse charging to home which I was told is being aggressively worked on for a Q1 '24 release never happened, I put off buying a generator and don't know what to do there...
Big problem:
But I would say the biggest issue is the service. I recently moved from KS and had just the best team I worked with; Josh Hanberry and Chewy were always amazing and gave it to me straight. Now that we relocated I am dealing with the King of Prussia SC. When I bought the car, I asked a ton of questions about how it would get serviced, what I would do if it needed a repair and I was told everythign would be fine, Lucid was going to handle everything with their mobile techs, and for the 10% of stuff they couldn't do, LUCID, would bring the car in and give me a loner/make sure I had a car. I mean, like a lot of folks here, I've owned a variety of cars, and I've never had an issue with service or a loaner etc. But when they had to replace my charger port, the door does not sit flush with the car at all. It protrudes out from the bottom noticeably, and I've had a persistent draft inside my car that I kept mentioning to my mobile tech and until I did my own testing to figure out it was coming from the drivers door B pillar, he almost seemed to know exactly what I was referring to and said he would take care of it on his next trip back to my area (that was months ago).
Further to that, I cannot believe I have a 1.5 year old, $100K car, and the service team is refusing to help me with a car while it's in their shop for a week+. This is a pretty basic thing IMO that any dealer model offers to customers, except Lucid. I even said I know that sometimes you are short on cars so if you prefer to go through Enterprise or even reschedule my service date around a loner car I'm happy to do that, but Dana and Richard Hudak at the King of Prussia, PA service center were unwilling to be helpful to me and my family of four kids. When I was going through the delivery process I specifically asked Felipe Luisi about how all this was handled and I was assured that everything would be fine, I would have a car because they wanted to offer the best customer experience. Well, here I am, after buying a early adoption car above $100K that is now worth $40K less brand new with more features, but hey, lets chalk that up to the crazy market conditions. But as for the support, I just can't believe this is the experience they are projecting...I used to think there was no way they would go under but if this is the type of stuff they are doing to cut costs it's not sustainable and it won't create loyalty.
My only real recourse (since I can't sell it) is to let potential buyers know that if there car has to go in for service sometimes the service center will tell them they are on their own for a week or whatever, I can assure you had I known that I would have made a different decision and I'm sure others would have too.
