customer service

It pains me to type this as I am helpless and frustrated with my experience owning a Lucid. Lucid has been my dream car for many years, and when I was finally able to attain a 2023 Lucid air touring on June 12, 2026, it was one of the most happiest fulfilling moments of my life. What happens...

Took delivery of a 2026 Gravity in late June. Major regrets. 1. Does not come with Homelink. Sales person advised I could use the $500 “accessory” credit for that ($350!!!). Was told credit would come within two weeks. Did not. Had to call sales to get a code. Called accessories and was...

Has anyone else here had to pay out of pocket for a TCU replacement? I am being told that because the 83 year old previous owner of my car didn't complete the updates within 30 days of it being offered that the warranty is VOID on the TCU. My question... When an update becomes available there...

Good lord - what a pain! My 2023 Lucid Air lease came to an end. The Lucid employee assigned to help me through the lease-end/return process did not respond to my emails. Lucid Financial Services and the Lucid Ops center (where I needed to return the car) game me completely contradictory...

Newer Lucid Air owner here. My challenge: the charging cable that came with the car was defective right out of the box. No problem, right? Just contact Customer Care and they’ll get it sorted. Well apparently not with any sort of urgency or pace. In this case, we’re at nearly two weeks since...

I’ve had my AGT less than a month and the Nav and Media has died. I called CS and they were helpful on the phone but couldn’t fix the problems. A service email has been sent and still no live response going on 2 days now. I called to make a service appointment and it’s booked in 3 weeks. This...

I was hit by a car in a parking lot a few weeks ago and took my car to Chiltern Auto Body in San Carlos, CA, which is the only “certified” body shop in the area. There is hardly any noticeable damage but they told me the rear passenger door would have to be replaced and maybe the rear passenger...

It was around February 19th, 2024, when a seemingly mundane mishap turned into a nightmare with Lucid Motors' customer service. My 21" Pirelli tire developed a bubble, a not uncommon occurrence. Fortunately, having the tire registered and with Discount Tire having a replacement in stock, I...

I posted earlier about suspension issues and terrible King of Prussia customer service. Their manager has since contacted me to help resolve the situation. But now, multiple new issues are arising. 1. My car still will not charge on schedule. I have a Lucid charger, excellent WiFi network...

Our Lucid Air Touring's driver door mechanism broke when my wife drove it to her work place this morning. After getting in touch with Lucid Customer Care, the care first agent advised me that driver can still exit from passenger side door and the service center will contact me in 24 to 48 hours...

I got my Air Touring in November and I am pretty pleased with it after 1600 miles. I live in the Philly area. After our first big snow storm, I heard a rattling under the driver side front and rear of the car. The car still performed fine but it sounded like something fell off. I called them...