- Joined
- Jun 25, 2026
- Messages
- 6
- Reaction score
- 5
- Cars
- 2023 Lucid Air Touring
- Air DE Number
- 1
It pains me to type this as I am helpless and frustrated with my experience owning a Lucid. Lucid has been my dream car for many years, and when I was finally able to attain a 2023 Lucid air touring on June 12, 2026, it was one of the most happiest fulfilling moments of my life.
What happens beyond is where I am at a loss for words. I love driving the car, everyone can agree it drives like a dream.
Let’s start the series of events:
I get the car and it has a couple of issues. 3 of the 4 handles don’t present themselves. 3 door linings are coming off. The frunk doesn’t close fully by itself without a strong push down. The tire pressure sensor is always on even though it says 45 on all of them. All of this is promised to be covered under the warranty and the Lucid’s able mobile service will come fix it for me.
They said all of this can be done, along with which they suggest a B service with a multipoint inspection costing 600$. They schedule me 5 weeks out, and I wait patiently, putting up with everything. The day arrives, and a tech shows up, he does a service (fluid changes), comes to me, tells me it needs to go to service center, it was a Friday, was told I will get a call Monday. NOTHING was fixed or touched, fluids changed, charged 600$ and GHOSTED.
I reach out to Lucid 5 times over a period of 2 weeks, 50 mins to 1.5 hour call each time. No response. No call back. I get through to customer service, and they give the same thing of “oh service center will reach out, we have let them know”
Weeks later I get a call from the Cold Water service center, they apologize and tell me that the tech who worked on my car quit the job that weekend and never put in a request for my car. NOTHING was reported, they lost my service record basically and everything vanished until I kept reaching back to them. His words were “this is not what Lucid is, this is not what should have happened” and goes ahead and schedules me 5 more weeks away to August 20th. Mind you, 2.5 months since the purchase of the car, and nothing done, and robbed of 600+$. Nothing fixed.
I explained when this was being set, that I want the car to be taken to the service center like I was told, because I do not trust mobile service to fix all of this by then. I was promised, convinced, lied to my face, of all of these issues will be fixed in the one visit on August 21st, I give in. I was told I will get an email for pictures of my lining, never got the email ofcourse. I wait again, patiently.
August 21st arrives, I have taken an off day from work, I call lucid first thing in the morning to confirm I will be getting a service tech today, I am told, “yes sir, you are in the books, expect a call when the tech is 30mins to an hour away”, guess what, I wait by my window, waiting till 4pm, and no one comes. I then call lucid again, and am received by another apology, put on hold and they try to contact Cold Water, ofcourse nothing goes through and they said we have left them a voicemail. All I ask is for a communication or a schedule or a call back with an update before the end of day. The customer service rep promises me “yes sir, I will update you before the end of the day, believe me”, and ofcourse no call back. It is now sunday night, August 24th. I have owned this car for 2.5 months and spent over a 100 hours, trying to have Lucid come for a basic fix and service for my car. For it to be fixed under the warranty and the level of service they promise.
I am just sad, and I hope to God some miracle comes through such that owning this car can be the pleasant experience I know it can be. Sigh.
What happens beyond is where I am at a loss for words. I love driving the car, everyone can agree it drives like a dream.
Let’s start the series of events:
I get the car and it has a couple of issues. 3 of the 4 handles don’t present themselves. 3 door linings are coming off. The frunk doesn’t close fully by itself without a strong push down. The tire pressure sensor is always on even though it says 45 on all of them. All of this is promised to be covered under the warranty and the Lucid’s able mobile service will come fix it for me.
They said all of this can be done, along with which they suggest a B service with a multipoint inspection costing 600$. They schedule me 5 weeks out, and I wait patiently, putting up with everything. The day arrives, and a tech shows up, he does a service (fluid changes), comes to me, tells me it needs to go to service center, it was a Friday, was told I will get a call Monday. NOTHING was fixed or touched, fluids changed, charged 600$ and GHOSTED.
I reach out to Lucid 5 times over a period of 2 weeks, 50 mins to 1.5 hour call each time. No response. No call back. I get through to customer service, and they give the same thing of “oh service center will reach out, we have let them know”
Weeks later I get a call from the Cold Water service center, they apologize and tell me that the tech who worked on my car quit the job that weekend and never put in a request for my car. NOTHING was reported, they lost my service record basically and everything vanished until I kept reaching back to them. His words were “this is not what Lucid is, this is not what should have happened” and goes ahead and schedules me 5 more weeks away to August 20th. Mind you, 2.5 months since the purchase of the car, and nothing done, and robbed of 600+$. Nothing fixed.
I explained when this was being set, that I want the car to be taken to the service center like I was told, because I do not trust mobile service to fix all of this by then. I was promised, convinced, lied to my face, of all of these issues will be fixed in the one visit on August 21st, I give in. I was told I will get an email for pictures of my lining, never got the email ofcourse. I wait again, patiently.
August 21st arrives, I have taken an off day from work, I call lucid first thing in the morning to confirm I will be getting a service tech today, I am told, “yes sir, you are in the books, expect a call when the tech is 30mins to an hour away”, guess what, I wait by my window, waiting till 4pm, and no one comes. I then call lucid again, and am received by another apology, put on hold and they try to contact Cold Water, ofcourse nothing goes through and they said we have left them a voicemail. All I ask is for a communication or a schedule or a call back with an update before the end of day. The customer service rep promises me “yes sir, I will update you before the end of the day, believe me”, and ofcourse no call back. It is now sunday night, August 24th. I have owned this car for 2.5 months and spent over a 100 hours, trying to have Lucid come for a basic fix and service for my car. For it to be fixed under the warranty and the level of service they promise.
I am just sad, and I hope to God some miracle comes through such that owning this car can be the pleasant experience I know it can be. Sigh.
