The frunk issue happened to me again, it has been happening on and off for months. The misalignment was 'fixed; but the problem persisted to a point that i stopped using the frunk. Toiday i had to use it, so i tried opening it but it wouldn't open, it would open an inch then shut again but wouldn't latch shut. Called customer service, car had to be towed to my house from the hospital i work at, i had to be ubered to my clinic and had to cancel patients that were scheduled. I was also told 'Coldwater is receiving tons of tows currently that they have to intake. Could you set up your own rental and keep all the receipts, and coldwater service advisor will reimburse you'. No details given on what is the daily limit for rental car (it's $100), will they cover rental insurance(They don't)etc?. At the end of my work day, i had to call lucid and request to speak to with the Coldwater service center advisor so i could get details on what would lucid cover and what they wouldn't. Then i was told, 'given the frigid temperatures, water must have seeped in and froze hence the frunk isn't opening/closing. I explained to him that this has been happening for months where it takes multiple tries to open the frunk and that i had stopped using it for this very reason. Even if the cold temperature thing is true, the fact of the matter is, the car is unusable because the frunk would open and now won't latch shut. I was also told, i would have to put a lot of weight on the hood for it to shut, I am 5 feet small girlie, so i had a 6 foot colleague use his strength and even then it wouldn't latch shut. What i take away from this with my very limited knowledge, is that 1) Frunk hardware is an issue because even after it was 'fixed' i still can't use it, 2) seems like frunk can only be used when temp is above 30 degrees, if the Coldwater service center is to be believed with that freezing theory 3) when they get busy, you are left on your own to arrange rentals with no details given on the amount allowed per diem and other details 4) This is the same service center that had said handsfree only works when speed is more than 25 mph, which clearly isn't true from my personal experience and comments from other members. Summary: My 25 AT is a great car, but i cannot ignore these blatant issues that are affecting my personal and work life with dismal service. I am patient, i don't argue, i don't yell especially at lucid customer service reps who answer calls because none of this is their fault but at some point i need an answer, can i use this car in temps lower than 30 degrees or water will find it's way in places and freeze making the car unusable. If the car won't function in 30 degree temp in Michigan because the frunk can't latch shut because of water freezing, it is unacceptable. Yes, I am upset at bad service and excuses, thanks for listening to my rant, i am just tired of this car that I want to love so desperately. Please don't yell at me if I you think i hate lucid, i don't, I just want the car to work and the service department to help, it is not acceptable to say 'arrange your own rental and we will reimburse' and provide no details. I don't have a youtube channel to rant and i can't yell at my patients when i am upset so here i am ranting. But yes, there are many like me who desperately want to love this car but are having multiple issues.
