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Lease return excess wear & tear

DBV said:
I have leased most of my life and my wife always buys. I have never, ever been charged any excessive wear or tear with any BMW or Mercedes, especially if I lease another one. Of course, I take great a care of my cars and at BMW/Mercedes usually the sales person would handle lease turn in, so super easy, at least at my dealerships.
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This has been my experience as well with Audi and MB (and there was never a "turn-in" fee). This should be a cautionary tale to Lucid.
 
L-Dude said:
This has been my experience as well with Audi and MB (and there was never a "turn-in" fee). This should be a cautionary tale to Lucid.
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Let me hazard a GUESS why, @DBV and @L-Dude. Both Volkswagen Grupe and Mercedes are huge long standing companies. Both have tons of Euros and massive internal financial admin. Secondly, I would guess that VW/Audi and MB own their own financial leasing group that does their leasing of their brand to their customers. The best case!! In that case, MB Financial certainly does give a shit that you had a nice MB lease, were not charged $500 for a fingerprint, and treated with respect, because it wants you to NOW lease another MB. The fact that the auto salesman did the return indicates to me that the leasing arm was a vest pocket company of the manufacturer.

On the other hand, Sorry to say, I would guess that BoA has Lessees by the cojones with no financial incentive to be fair. And it's lack of integrity is public record.
 
Worldwide Beagle said:
Let me hazard a GUESS why, @DBV and @L-Dude. Both Volkswagen Grupe and Mercedes are huge long standing companies. Both have tons of Euros and massive internal financial admin. Secondly, I would guess that VW/Audi and MB own their own financial leasing group that does their leasing of their brand to their customers. The best case!! In that case, MB Financial certainly does give a shit that you had a nice MB lease, were not charged $500 for a fingerprint, and treated with respect, because it wants you to NOW lease another MB. The fact that the auto salesman did the return indicates to me that the leasing arm was a vest pocket company of the manufacturer.

On the other hand, Sorry to say, I would guess that BoA has Lessees by the cojones with no financial incentive to be fair. And it's lack of integrity is public record.
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Dude, take a breath.
 
L-Dude said:
Dude, take a breath.
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How litigators breathe......

1751679947743.webp
 
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Mislucid said:
I’m a new owner having issues with the standard tech and car glitches. Came on this forum which was semi helpful but clearly reminded me that I need to expect these things because it’s a start up and early adopter type of car. Had the worse charging experience. Contacted my sales guy at the Costa Mesa shop and the guy who walked me through the car. No response. And now I’m reading all of these comments and experiences with the lease return. I hope they figure it out by the time I have to return because this is definitely not been a luxury experience. Thx for posting! I’m glad you are telling your friends and I would even put the review on google, Yelp or wherever there are other reviews.
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a car salesman is not usually going to be of help solving a charging issue, try calling the service number next time you have issues with charging
 
It is eye opening that BofA owns the leases. I thought it was Lucid. It completely explains OP dilemma. There is no such thing as good will with a bank who will never see further business from you. Realistically all they want to do is a car wash and resell the vehicle. So any blemishes are going to be charged back, no matter how small so they maximize per unit profit.

Cant blame Lucid. BUT, I had hoped to lease a Gravity if/when they ever start really ramping up. (I am never going to be an early adopter again!). Now, I dont think that will happen.
 
Crdgk said:
It is eye opening that BofA owns the leases. I thought it was Lucid. It completely explains OP dilemma. There is no such thing as good will with a bank who will never see further business from you. Realistically all they want to do is a car wash and resell the vehicle. So any blemishes are going to be charged back, no matter how small so they maximize per unit profit.

Cant blame Lucid. BUT, I had hoped to lease a Gravity if/when they ever start really ramping up. (I am never going to be an early adopter again!). Now, I dont think that will happen.
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Yeah. Lucid isn’t big enough to be their own bank yet like Mazda, BMW, MB, etc.
 
Hopefully, their agreement with BoA gives them some level of input or control; otherwise, this disastrous lease-end process will continue until they move to another bank or are able to have one in-house.
 
B of A has to get repair prices from somewhere - isn’t that from Lucid? I would think they have to send the inspection report to Lucid and then request prices for whatever needs to be fixed.
 
Leftlane said:
B of A has to get repair prices from somewhere - isn’t that from Lucid? I would think they have to send the inspection report to Lucid and then request prices for whatever needs to be fixed.
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They are charging $200 per wheel for very minor wheel repair. Who are they using - some bespoke service located in the highest cost of living area in the world?
 
Crdgk said:
Cant blame Lucid. BUT, I had hoped to lease a Gravity if/when they ever start really ramping up. (I am never going to be an early adopter again!). Now, I dont think that will happen
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Keep in mind that this is the first round of leases being returned so what the experience is today vs what it is in 3 years could be completely different.

Lucid themselves are aware of the issue so not like it’s being ignored but when it comes to contracts, obligations etc. nothing can be solved in 5 mins.
 
fisheral said:
They are charging $200 per wheel for very minor wheel repair. Who are they using - some bespoke service located in the highest cost of living area in the world?
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Wheel rash costs $150-250 per wheel to fix in the Bay Area. I know because I’ve had three fixed.
 
fisheral said:
They are charging $200 per wheel for very minor wheel repair. Who are they using - some bespoke service located in the highest cost of living area in the world?
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To me, the lesson learned is have the car gone over by a detailing expert and have any minor stuff fixed before turning it back in.
 
Bobby said:
To me, the lesson learned is have the car gone over by a detailing expert and have any minor stuff fixed before turning it back in.
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YOU SAID the magic words. And the duck drops

1751744092982.webp
 
L-Dude said:
Has anyone asked Lucid for a complete documentation of what constitutes normal wear and tear? I have been through the current info on the website regarding wear and tear, and it seems like many of the things (ex)customers are being charged for are within what should be considered normal wear and tear.

This is a helpful thread, because it shapes my strategy for turning in my car at lease end (in three years!).
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So, what would be a good strategy at lease end, assuming BoA will continue to nickel and dime lease returns?
Can you offer sort of a "check list"?

In general, Lucid's not so great future resale values will continue to influence the behavior of these finance companies trying to claw back as much as they can, to still profit from the transaction. The same example is what Tesla is experiencing... their vehicles have poor resale values in general.

On another note: Is it customary for a vehicle leasing company to "shut off" the final payment autopay? I read from another thread that someone almost got in trouble as BoA had already notified the collections agency since they shut the account ahead of time, and the final autopay didn't go through.
 
mxp said:
So, what would be a good strategy at lease end, assuming BoA will continue to nickel and dime lease returns?
Can you offer sort of a "check list"?

In general, Lucid's not so great future resale values will continue to influence the behavior of these finance companies trying to claw back as much as they can, to still profit from the transaction. The same example is what Tesla is experiencing... their vehicles have poor resale values in general.

On another note: Is it customary for a vehicle leasing company to "shut off" the final payment autopay? I read from another thread that someone almost got in trouble as BoA had already notified the collections agency since they shut the account ahead of time, and the final autopay didn't go through.
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make a video of the car and take a lot of pics to document the car's condition
 
mxp said:
So, what would be a good strategy at lease end, assuming BoA will continue to nickel and dime lease returns?
Can you offer sort of a "check list"?

In general, Lucid's not so great future resale values will continue to influence the behavior of these finance companies trying to claw back as much as they can, to still profit from the transaction. The same example is what Tesla is experiencing... their vehicles have poor resale values in general.

On another note: Is it customary for a vehicle leasing company to "shut off" the final payment autopay? I read from another thread that someone almost got in trouble as BoA had already notified the collections agency since they shut the account ahead of time, and the final autopay didn't go through.
Click to expand...
Take photos of everything on the excess wear and tear guidelines list, make sure they’re dated, and provide them if they tell you otherwise.
 
Worldwide Beagle said:
Let me hazard a GUESS why, @DBV and @L-Dude. Both Volkswagen Grupe and Mercedes are huge long standing companies. Both have tons of Euros and massive internal financial admin. Secondly, I would guess that VW/Audi and MB own their own financial leasing group that does their leasing of their brand to their customers. The best case!! In that case, MB Financial certainly does give a shit that you had a nice MB lease, were not charged $500 for a fingerprint, and treated with respect, because it wants you to NOW lease another MB. The fact that the auto salesman did the return indicates to me that the leasing arm was a vest pocket company of the manufacturer.

On the other hand, Sorry to say, I would guess that BoA has Lessees by the cojones with no financial incentive to be fair. And it's lack of integrity is public record.
Click to expand...
This is the problem with leasing. You are borrowing the car, so the expectation is to return it in an undamaged condition. Nothing wrong in that.

That’s why it’s less stress free to just buy the car. No need to worry about a chip or a small scratch, or mileage that you put in.
 
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