Pardon the confusion @onexcite posted the same message in two threads, so I think my confusion is warranted.
To lend you some contexts as to why I’m defending Lucid, here is a Tesla lease return invoice of a friends model 3.
every leasing company hires third party inspectors. the windshield charge is not unusual, but some of the other ticky tack charges are a bit egregious
I’m a new owner having issues with the standard tech and car glitches. Came on this forum which was semi helpful but clearly reminded me that I need to expect these things because it’s a start up and early adopter type of car. Had the worse charging experience. Contacted my sales guy at the Costa Mesa shop and the guy who walked me through the car. No response. And now I’m reading all of these comments and experiences with the lease return. I hope they figure it out by the time I have to return because this is definitely not been a luxury experience. Thx for posting! I’m glad you are telling your friends and I would even put the review on google, Yelp or wherever there are other reviews.
I’d try reaching out to customer care versus the sales rep. You can find the number for customer care in the Lucid app. They’ll be able to help you and have always given me and others I know great service and support.
Couldn’t have said it better myself.
As my very Welsh wife would say: you are NOT wrong...
I had the same experience. Fender bender 2 weeks prior to lease return. None of the constituencies speak to each other so you have to deal with each independently. You need to get the car repaired before returning to Lucid as that will be covered by insurance. If you don’t, I can’t image the “wear and tear” bill you’ll receive from Lucid. LFS/BoA will extend your lease for up to 5 months but you need to ask. If you’re 1 day past the last lease payment date and the car is not returned, BoA automatically pass the $$ to their in-house debt collection agency and you start getting calls and letters. Note however that this does not hit your credit report until you are more than 30 days delinquent. The obvious downside here is that you have to continue paying your monthly lease payment after the end of your initial term even though you don’t have the car. Once the car is repaired, you then contact Lucid to arrange the return, who then inform BoA, and the you’re into the post- return third party vehicle inspection process. Another couple of wrinkles however that add time to the repair process and hence mean you need to keep paying lease payments whilst the car is being repaired: 1) the repair bills are eye watering expensive and so there will be a lot of back and forth with the insurance company (my low speed bump into another car is a $35k repair). 2) depending upon which parts need to be ordered from Lucid, there can be up to a 3-month wait for Lucid to deliver the required parts. Mine is 1 month in the shop already and no progress or time estimate on that front.
I agree, but then NO ONE, not even my wife, listens to me. Perhaps it's like Justice Potter Stewart's definition of obscenity: I know it when I see it!
I have leased most of my life and my wife always buys. I have never, ever been charged any excessive wear or tear with any BMW or Mercedes, especially if I lease another one. Of course, I take great a care of my cars and at BMW/Mercedes usually the sales person would handle lease turn in, so super easy, at least at my dealerships.
