- Joined
- Dec 17, 2021
- Messages
- 1,234
- Location
- Greenville, SC
- Cars
- Sapphire - Dream Edition
- DE Number
- 40
Hello All,
I am going to send a series of emails to Lucid Customer Care. I am posting here also. For owners that agree perhaps you can also send comments to customer care. Also, I am happy to echo any request that other suggest that I agree with. I am a Lucid Fan, but not a Fan Boy. This is a $185,000 car out the door. My expectations are high. to Lucid:
Lucid team,
I have been using the Air as a daily driver since 12/10 with 867 miles so far. I am going to send separate emails for areas of concern by catagory. The vast majority are software related.
The drive train, suspension, handling, and steering. Are all excellent. Fit, finish, paint are also excellent.
The one pedal driving implementation is also quite good.
The speedometer with the regen/power is clean, informative, the fonts are nice. It’s very well done.
Response from the customer care team has been excellent. Thank you.
I have owned an Alpina B7 and a 911 Turbo S. These are very good benchmarks.
The Air easily out accelerates the 911, the 911 at over a ton lighter has a distinct advantage in braking.
I do feel that for the weight of the car, the brakes are good, but probably the weakest link of the mechanical attributes.
The stalk for the turn signal is too far from the steering wheel.
Please have some one with a BMW or a Honda go out and take measurements then compare them to the Air.
The Air depending on hand size will require rotating your hand around the wheel (a little to a lot) to operate, while you will not have to do this on the BMW or Honda or GM, or Porsche or well you get the point.
The door release to exit is plastic and has a plastic on plastic feel when you open the door. This is an operation every owner will do 1000’s of times. The Air feels cheap and the plastic on plastic operation does not feel smooth. This part should have been metal/ceramic with more attention to how it feels.
Opening the car to enter the handle also does not have a solid quality feel but is better than the exit.
The remote.
Someone wanted to be different just to be different. They should have learned from the Apple TV remote. Don’t be cute with the remote.
I parked valet.
Forget the Valet key.
1. They would not know to hold to ceiling so they could shift to D. This can be fixed by displaying instructions on the screen every time the Valet card is used for entry.
2. The Valet card needs a nice hole punch so it can be tagged for identification and hung on the Valet key board. Another easy fix.(photo below)
Back to the remote.
The Valet could not figure it out, then asked how does it open the trunk. It doesn’t. Everyone not driving an Air take out your remote. I think you’ll find BMW, Mercedes, Honda, GM, they all will be almost the same. (photo below) All lined up together with the Air remote it will be clear there is one that is different and not in a good way. It’s not different better, it is just worse. Looks and feels like a $10 powerpoint clicker from Amazon except with fewer buttons, it is not intuitive, and can’t open the trunk or sound an Alarm. It’s an odd shape for your pocket with other keys and literally is hanging by a thread. Also, doesn’t offer a physical key that provides at least access to the vehicle as shelter if electronics fail.
Once the bugs are worked out of the Mobile key, perhaps the remote is not significant. For those who stick with the remote you have 3 significant touch points that do not have a quality feel and poorly represent the rest of the car.
I wish you had gone with traditional physical controls for mirrors / seat heater/cooler.
Also for homelink. Homelink buttons are one more thing that is buried a screen deep and requires 2 panel touches to operate when they don't present when you need them.
Next email will detail Mobile Key / Locking and Unlocking the Vehicle (Critical) / iOS App.
Thank you
I am going to send a series of emails to Lucid Customer Care. I am posting here also. For owners that agree perhaps you can also send comments to customer care. Also, I am happy to echo any request that other suggest that I agree with. I am a Lucid Fan, but not a Fan Boy. This is a $185,000 car out the door. My expectations are high. to Lucid:
Lucid team,
I have been using the Air as a daily driver since 12/10 with 867 miles so far. I am going to send separate emails for areas of concern by catagory. The vast majority are software related.
The drive train, suspension, handling, and steering. Are all excellent. Fit, finish, paint are also excellent.
The one pedal driving implementation is also quite good.
The speedometer with the regen/power is clean, informative, the fonts are nice. It’s very well done.
Response from the customer care team has been excellent. Thank you.
I have owned an Alpina B7 and a 911 Turbo S. These are very good benchmarks.
The Air easily out accelerates the 911, the 911 at over a ton lighter has a distinct advantage in braking.
I do feel that for the weight of the car, the brakes are good, but probably the weakest link of the mechanical attributes.
The stalk for the turn signal is too far from the steering wheel.
Please have some one with a BMW or a Honda go out and take measurements then compare them to the Air.
The Air depending on hand size will require rotating your hand around the wheel (a little to a lot) to operate, while you will not have to do this on the BMW or Honda or GM, or Porsche or well you get the point.
The door release to exit is plastic and has a plastic on plastic feel when you open the door. This is an operation every owner will do 1000’s of times. The Air feels cheap and the plastic on plastic operation does not feel smooth. This part should have been metal/ceramic with more attention to how it feels.
Opening the car to enter the handle also does not have a solid quality feel but is better than the exit.
The remote.
Someone wanted to be different just to be different. They should have learned from the Apple TV remote. Don’t be cute with the remote.
I parked valet.
Forget the Valet key.
1. They would not know to hold to ceiling so they could shift to D. This can be fixed by displaying instructions on the screen every time the Valet card is used for entry.
2. The Valet card needs a nice hole punch so it can be tagged for identification and hung on the Valet key board. Another easy fix.(photo below)
Back to the remote.
The Valet could not figure it out, then asked how does it open the trunk. It doesn’t. Everyone not driving an Air take out your remote. I think you’ll find BMW, Mercedes, Honda, GM, they all will be almost the same. (photo below) All lined up together with the Air remote it will be clear there is one that is different and not in a good way. It’s not different better, it is just worse. Looks and feels like a $10 powerpoint clicker from Amazon except with fewer buttons, it is not intuitive, and can’t open the trunk or sound an Alarm. It’s an odd shape for your pocket with other keys and literally is hanging by a thread. Also, doesn’t offer a physical key that provides at least access to the vehicle as shelter if electronics fail.
Once the bugs are worked out of the Mobile key, perhaps the remote is not significant. For those who stick with the remote you have 3 significant touch points that do not have a quality feel and poorly represent the rest of the car.
I wish you had gone with traditional physical controls for mirrors / seat heater/cooler.
Also for homelink. Homelink buttons are one more thing that is buried a screen deep and requires 2 panel touches to operate when they don't present when you need them.
Next email will detail Mobile Key / Locking and Unlocking the Vehicle (Critical) / iOS App.
Thank you