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Great customer service

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Rhinoww

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I bought a preowned 2025 air touring on Thursday. Late on Thursday I sent the required paperwork by email. My app did not work on Friday, I called Saturday morning. Spoke to a representative immediately and she escalated the enrollment to her manager that morning and my app and logon were linked Shortly thereafter.
With so many negative reviews of customer service, I thought I would add at least one positive Saturday experience.

And yes, after driving the car 600 miles, it’s still awesome. I’m glad I opted for the model exactly as I wanted it and drove a bit to pick it up. Had a lovely trip to the Carolinas with my wife, and got to know my car as a bonus, I also was able to use and Iona, Rivian and Buc’ees fast charger.

Sirius radio, home link and mobile key are all
Set up. Waiting on my wall charger to be delivered and installed.
 
Just got my Air back from Service and wanted to update with a few new facts. My Service Center is in San Jose, Calif.

First of all, the non-warranty repair was actually pretty quick at about two weeks for a new door lock motor. (I was provided
a Pure loaner which is an awesome vehicle). Slightly expensive at $1,244.

My charging issue was unable to be detected, so they refunded the checkout fee as a courtsey which was nice.

Locally, they have hired back the half-dozen or so laid off earlier in the year, and are actively hiring more technicians.

I was told they have about 15-18 bays in this facility, and ideal full staffing should number around 35, which is possibly their target.

Right now, it is becoming much easier for staff to deal with repairs, an influx that averages about 10 vehicles per day.

Both of my contacts were friendly and accommodating, even to the point of taking extra time to view my charger at home during drop-off.

It does feel like a genuine new positive attitude is growing in Service, likely a result of the new leadership.
 
Called Scottsdale SC this morning.
A SA answered after 3 rings and proceeded to connect me with the right person, who had to do some research on my questions.
He called me back within the hour with the information.
Can't ask for better service than this.
Kudos to the Scottsdale SC team again.
Sounds like efforts have been underway to beef up the service segment with new hirings.
 
EVCar said:
Called Scottsdale SC this morning.
A SA answered after 3 rings and proceeded to connect me with the right person, who had to do some research on my questions.
He called me back within the hour with the information.
Can't ask for better service than this.
Kudos to the Scottsdale SC team again.
Sounds like efforts have been underway to beef up the service segment with new hirings.
Click to expand...
I called Scottsdale in April and was assigned a Sept 12th service date to do the recall issues. The car was picked up on Sept 12th and it is now Sept 28th with no technician assigned as yet to service my Air GT. I was an early adaptor in 2021 and received my GT in Oct 2022. I love the car, but to be real, the service and software delays are driving me away from this fantastic vehicle. I did get a 2023 Tesla Model 3 Base rental but driving it makes me even more furious about how long it is taking to get my GT back.
I have been doing this forum from the get-go and enjoy the great info available, but I want the Lucid to drive, not wait for service or software to materialize. I implore the old timers on this forum to refrain from chastising me, but I am reaching the end of the line for Lucid. Of course, my Lucid stock status sucks too so maybe the outcome is inevitable.
 
SubSailor said:
I called Scottsdale in April and was assigned a Sept 12th service date to do the recall issues. The car was picked up on Sept 12th and it is now Sept 28th with no technician assigned as yet to service my Air GT. I was an early adaptor in 2021 and received my GT in Oct 2022. I love the car, but to be real, the service and software delays are driving me away from this fantastic vehicle. I did get a 2023 Tesla Model 3 Base rental but driving it makes me even more furious about how long it is taking to get my GT back.
I have been doing this forum from the get-go and enjoy the great info available, but I want the Lucid to drive, not wait for service or software to materialize. I implore the old timers on this forum to refrain from chastising me, but I am reaching the end of the line for Lucid. Of course, my Lucid stock status sucks too so maybe the outcome is inevitable.
Click to expand...
I don't think anyone will chastise you for a legit service complaint, which you have. I wouldn't be happy if my car has to stay in the shop for that long either.
 
SubSailor said:
I implore the old timers on this forum to refrain from chastising me, but I am reaching the end of the line for Lucid.
Click to expand...
You’re allowed to have opinions and feelings, lol
 
Thanks boski. I have enjoyed this forum for quite some time. I remember when we all were just looking at what options and model, we had ordered and when the delivery was scheduled.
I test drove the Gravity, but my spouse is now set on the new Genesis EV. It is a nice vehicle! I will keep the GT (when I get it back) and let her enjoy the Genesis but I will not have the CCV2 installed until UX3.0 is out.
 
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