- Joined
- Mar 7, 2020
- Messages
- 6,266
- Reaction score
- 8,685
- Location
- Naples, FL
- Cars
- Model S Plaid, Odyssey
- DE Number
- 154
- Referral Code
- 033M4EXG
After four months of prompt and thorough Lucid responses to the relatively few quality issues I had with our early production car (Dream #154), I'm beginning to detect signs of change.
The weather strip across the top of the trunk lid has become detached for the second time. The first time, Lucid replaced it within a couple of days. This time, I was told over three weeks ago that they had to order the part, which would take about two weeks.
Then I got the wiring harness recall notice in the middle of last week. I called Lucid and asked if they could schedule the inspection for the recall for the same visit in which they replaced the weather strip. They said they could and that I would get a confirmation call within 24 hours. As of today -- five days later -- I've still heard nothing.
We are planning to start our first long road trip for June 12, and I need to be sure our car has no problem with a wiring harness that could take out critical displays. As the car would have to be towed across Florida to a Service Center for an all-day shop visit should the harness need replacing, I need to get the harness inspected in the next few days. I called Lucid Customer Care yesterday to explain the situation. They said they would notify the Service Center and I would hear back shortly. Still nothing.
I'm now beginning to wonder whether we'll have to take our Tesla (with its execrable steering yoke) on the road trip instead of the Air -- or risk putting the car on the road with a potential wiring harness problem and a weather strip that pulls out of the trunk lid at highway speeds.
I was worried that getting the Grand Touring into customer hands before initial quality problems with Dream Editions were ironed out might overwhelm Lucid's service capability. I'm now fearing I might have been right.
The weather strip across the top of the trunk lid has become detached for the second time. The first time, Lucid replaced it within a couple of days. This time, I was told over three weeks ago that they had to order the part, which would take about two weeks.
Then I got the wiring harness recall notice in the middle of last week. I called Lucid and asked if they could schedule the inspection for the recall for the same visit in which they replaced the weather strip. They said they could and that I would get a confirmation call within 24 hours. As of today -- five days later -- I've still heard nothing.
We are planning to start our first long road trip for June 12, and I need to be sure our car has no problem with a wiring harness that could take out critical displays. As the car would have to be towed across Florida to a Service Center for an all-day shop visit should the harness need replacing, I need to get the harness inspected in the next few days. I called Lucid Customer Care yesterday to explain the situation. They said they would notify the Service Center and I would hear back shortly. Still nothing.
I'm now beginning to wonder whether we'll have to take our Tesla (with its execrable steering yoke) on the road trip instead of the Air -- or risk putting the car on the road with a potential wiring harness problem and a weather strip that pulls out of the trunk lid at highway speeds.
I was worried that getting the Grand Touring into customer hands before initial quality problems with Dream Editions were ironed out might overwhelm Lucid's service capability. I'm now fearing I might have been right.