www.carscoops.com
Wow, that’s the third article.another article, this story might gain some traction
Lucid Lease Customers Hit With Four-Figure Bills Over Scuffs You Can’t Even See | Carscoops
Customers are reporting huge wear and tear bills and Lucid admits there's an issue
Yes. I tried to log in recently and it told me my account had been “closed” as well.
Better be sooner rather than later because each person who has a bad experience tells his family members, his friends, his acquaintances, and everybody else he knows. Much harder to undo bad news than good news. My suggestions would be for Lucid to first apologize(privately and publicly) to those who followed the guidelines and who were ripped off. Then Lucid should offer some compensation such as free $ in the gift store or some other offer. Otherwise, Lucid will have lost those repeat customers for good. Since Lucid screwed this up to begin with, it is up to them to rectify the situation and try to win back those customers who are planning to leave the brand forever.
inews.zoombangla.com
Wow, didn't expect it to go global.another article, the story is going worldwide. big black eye for lucid.
Lucid Lease Return Nightmares: Drivers Slammed with Thousands in "Excessive Wear" Charges
Lucid lease return problems spark outrage as customers face $1,500-$5,800+ bills for minor wear; Lucid admits inconsistent assessments are under investigation. Protect yourself with a pre-inspection.
Most important part of that article (hopefully they fix this come 2.5 years from now when my lease is up:another article, the story is going worldwide. big black eye for lucid.
Lucid Lease Return Nightmares: Drivers Slammed with Thousands in "Excessive Wear" Charges
Lucid lease return problems spark outrage as customers face $1,500-$5,800+ bills for minor wear; Lucid admits inconsistent assessments are under investigation. Protect yourself with a pre-inspection.
I have gotten very, very tired of corporate doublespeak and phony apologies. People were NOT "inconvenienced", they were overcharged US dollars. From what I have seen on this forum, B of A appears to have been very consistent, not inconsistent, in overcharging for what should be considered wear and tear.
Sorry to hear it, but this is exactly the kind of thing that Lucid needs to keep seeing for them to take this matter seriously. They've lost me too... two-time Air owner (lessee actually), and Gravity reservation holder.
Lucid will make this right based on everything I have seen and experienced. They always have been. I own a Lucid and a BMW EV and have been getting the run-around from BMW for a feature that has magically disappeared from the US iX. I was told I am missing a package ( I am not - it is a well-known issue among owners), and they are now ghosting me when I asked them to point out which package I was missing. Connecting with BMW Corp gave the same standard scripted response and no resolution. Lucid has always been responsive, and we in this group could interact and seek help from executives, as you see in this thread. We must give credit where it is due - they have responded to customer feedback. They may not always communicate well - yes, that has frustrated me and others, but in the end, they came through on every one of those issues. I am sure they will in this case too. The grass might appear greener on the other side, but that may not always be true.
I agree with Steveinarizona. Lucid's corporate doublespeak is a disgrace. As he said above, people were not inconvenienced they were overcharged. That's a big difference and the language Lucid uses tries to minimize what BOFA did. And again, they were not inconsistent, they were very consistent in overcharging. If Lucid wants the respect of its customers, they need to stop the corporate baloney responses and just be honest with those who bought their cars and allowed them to be a car company that makes a great product(with room for improvement). No one is going to believe that this was just a inconvenience and no one is going to believe that the charges were inconsistent when they were very consistent. People will respect honesty almost every time but get pissed off when the corporate baloney starts rolling out.
I’m not defending them, but we don’t actually know this. The chances of someone who had just a $450 bill showing up here and letting us know “everything was fine” are much, much, lower than us hearing about bills that went bad.
That's a fair point you make. However, I think a better response would have been to say "We know there has been a lot of confusion and anger concerning return of leased cars. In many cases it appears that BOFA has disregarded Lucid's own guidelines. We are urgently working to correct this if anybody was incorrectly overcharged. Our Lucid owners are our first priority and we will do everything we can to make things right. Please be patient, as we are determined to found out why this happened and will do everything we can to insure it does not happen again in the future. Our owner loyalty is very important to us and we will do everything to insure that we keep your trust." Now wouldn't that sound better than the corporate crap that Lucid gave out. Not to mention that Lucid was giving "good will" to one of the ones that got screwed over. It is not good will if this person abided by Lucid's own guidelines. Again corporate crap stating good will trying to make Lucid look like a hero, when in fact it is plain to almost everybody that Lucid's response was blatantly wrong. I think it's time to hire a new PR person. The present one is creating more ill will, rather than less. Again, I have no skin in the game since I bought my AGT for cash, but it makes me angry, when I read Lucid's poorly worded responses to legitimate complaints.
I hear you. I was just clarifying the facts of what we know and what we don’t, that’s all. I also tire of lawyer speak, which is what I think this is, not “corporate doublespeak.”
