2.8.0 Software Update

this is not a good analogy. Still a new guy, but if you say you're releasing software on the 30th, then don't, you failed the first basic customer service test. Which we would (mostly) all forgive if you updated everyone about a delay.

saying nothing is bad form and doesn't inspire confidence. remember, THEY picked the release day, THEY made the annoucement, we didn't. If there were issues or whatnot they should have made sure they were wired tight before they said anything. unless they were trying to pimp their earnings call and played us like fiddles. while I hope that's not the case it sure SEEMS like the case.

I like the car fine, but I'm not simping for them and creating scenarios for the company to explain their failure to deliver what they promised when they promised it.
But they didn't say that. They said that they would start releasing it that day. All customers are told that software is rolled out over a period of several weeks. They never promised that everyone would get it the same day.
 
What we’ve got here is a failure to communicate.
Cool Hand Luke
Great movie and fitting line
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I’m gonna make a prediction. Owners will eventually get this update, and not only will they get it, but they’ll complain about something in the update. Anyone want to bet against that?
It depends on what you mean by complain. It's legitimate to discuss what's working and not working in the update.

This thread is full of complaints, and there will likely be some, but I vaguely recall something in the forum rules that leads me to believe that we should be discussing things in a productive way. Perhaps I imagined it, which is why I'm seing lots of repetitive complaints that accomplish nothing and bring nothing new to the thread.

Lucid didn't explicitly promise me specific new features or a specific timeline with respect to these sorts of features in Dream Drive. But this is an exception in that Rawlinson did explicitly mention it in an earnings call or presentation. It's also an exception that they announced a specific release date for specific features. They probably would have been better off sending out the announcement on the day that they started the roll out, but it wouldn't have gotten anyone the features any sooner or later.

After the delay with Android Auto, perhaps Lucid should have learned that it's best not to pre-announce. They gained nothing by doing so, and we lost nothing with respect to when it will actually be released. We just found out about it too early.

I waited many decades to have a car that I could use hands free, and when I finally got one that was on the cusp of it, I switched to a Lucid. If people want hands free and it's more important than everything else that a Lucid offers, they have the option. Of course we want everything all at once. But I'll settle for what's realistic.
 
Really really looking forward to this update!

I have been wanting to control the amperage on the charging for some time. If I run the Lucid home charger at 80 amps, it raises my pull from the grid to 20-22 kW, depending on what else is running at night. This causes my Powerwall backup battery to drain completely during the cheapest electricity rate since the max grid pull is 12kW if there is any capacity in the backup batteries. That leaves me without backup protection until the solar kicks in.
That's what the backup reserve setting in the Powerwall is used for, but I don't disagree with you that it's good for Lucid to have this. If you set your backup reserve too high, you lose much of the advantage of time shifting grid pull.
 
I've had to turn down max amp draw a few times when I had my Model S at destination chargers at hotels because it would blow the breaker (granted, with better destination chargers these days those marginal ones are few are father between). Having the option to turn down max draw is definitely a nice option.

I've got our Powerwalls set to stop right after peak rates expire (midnight) and charge our cars after that from the grid (though sometimes, if convenient, with full Powerwalls I'll charge using solar where the option for reduced amp draw would be most efficient). Solar -> Powerwall -> Charging incurs some loses and I generally try to avoid Powerwall -> Charging at all because I want a decent backup reserve no matter what (set for about 35% reserve) and it takes till about noon to charge them back up to full. Pay almost nothing for electricity using this scheme, but I realize there are a lot of individual use cases.
 
this is not a good analogy. Still a new guy, but if you say you're releasing software on the 30th, then don't, you failed the first basic customer service test. Which we would (mostly) all forgive if you updated everyone about a delay.

saying nothing is bad form and doesn't inspire confidence. remember, THEY picked the release day, THEY made the annoucement, we didn't. If there were issues or whatnot they should have made sure they were wired tight before they said anything. unless they were trying to pimp their earnings call and played us like fiddles. while I hope that's not the case it sure SEEMS like the case.

I like the car fine, but I'm not simping for them and creating scenarios for the company to explain their failure to deliver what they promised when they promised it.
Lucid has a very difficult time meeting simple software deadlines.... and an even more difficult time writing the software to be stable and not break something else lol
 
People complaining about people complaining before they even complain and then gaslighting them for complaining about the company blowing another software update is PEAK Lucid Forum bro 💀😂
 
People definitely started complaining. Lucid hasn't "blown another software update".

Any posts I've made on the subject were to try to help set realistic expectations. Posting "Where's my update" on day one of the announced release date is just unrealistic for Lucid's release process - and their release history. And then getting angry about it on day two. There's no benefit to anyone in getting wound up about it.

I'm no Lucid bro - I've come close to selling my Air a couple times for the 3-year delay in Android Auto, and am still upset about spending $30K for home backup batteries after Lucid failed to deliver on V2H. Haven't pulled the trigger yet on Gravity in case something good enough from a more stable company comes along. So far, nothing comes close.
 
People definitely started complaining. Lucid hasn't "blown another software update".

Any posts I've made on the subject were to try to help set realistic expectations. Posting "Where's my update" on day one of the announced release date is just unrealistic for Lucid's release process - and their release history. And then getting angry about it on day two. There's no benefit to anyone in getting wound up about it.

I'm no Lucid bro - I've come close to selling my Air a couple times for the 3-year delay in Android Auto, and am still upset about spending $30K for home backup batteries after Lucid failed to deliver on V2H. Haven't pulled the trigger yet on Gravity in case something good enough from a more stable company comes along. So far, nothing comes close.
Sure, agreed. But then are you so different about complaining about.....complaining lol.
 
The time we all have to “wait” for this update (in the grand scale of the football field = entirety of the cosmic timeline) is a few atoms laid side by side. There exists a future where humans may not even be permitted to touch a steering wheel, or the concept of a steering wheel might become obsolete. Embrace the tactile sensation of the wheel while you still can 😎. SW versions 2.8.0, 3.0, and 4.0 are just a few atoms away. Until then, I hope the remainder of the posts in this thread are actually about SW version 2.8.0.
 
Are people really upset, or are they confused? I'm the latter. It was unusual for Lucid to set a specific release date just a few days down the road. If one person on this forum (often @borski) reported receiving the update on the 30th or 31st, I would have settled in for my usual one to two week wait for my copy of the update. But now, a few days later, it seems that nobody (other than NDA beta testers) has the update. That's the unusual thing going on.

As some others pointed out, setting a specific date instead of the usual 'coming soon' set Lucid up for some confused enthusiasts. Having done so, and having missed the date for one reason or another, would it have so big a deal for someone like Nick Twork to send out a quick post on X stating that the release was being pushed back a few days, and that he would send out another post when it went live? No more details needed, and please don't tell me that approval by a team of lawyers would be required.

Many times before on this forum, I have begged that Lucid makes it a practice to send out an email blast announcing that a release has started, along with a few key details about it, while at the same time reminding people that the roll-out process takes time, and that they would send out another announcement when they viewed the roll-out as complete. A process like that would have effectively alleviated confusion many times over the past few years.

To the extent that Lucid does monitor this forum, it so bad to let them know that they could and should have a more effective communications strategy?
 
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My question is after 9 pages of complaints, how do we know Lucid missed their deadline? Like I said earlier, lots of assumptions in this thread about no one receiving the update. For all we know, there is a group of customers testing the update already.
 
Uhh. Saying a software update is coming and missing it by a few days vs promising your cars won’t even have steering wheels in six months and still not delivering L3 4 years later? Not exactly apples to apples.
Sure scale is off, but same concept nonetheless.
 
My question is after 9 pages of complaints, how do we know Lucid missed their deadline? Like I said earlier, lots of assumptions in this thread about no one receiving the update. For all we know, there is a group of customers testing the update already.
Well no one has mentioned that they have the update, and several back channel sources have indicated it is going to be a couple weeks until it is released.

I'm just guessing here, but I suspect that any time changes of a certain nature are made to ADAS software, it triggers a full safety/debugging review. Problems with ADAS software can have very serious ramifications, so I suspect the approval procedures are rather stringent.
 
Are people really upset, or are they confused? I'm the latter. It was unusual for Lucid to set a specific release date just a few days down the road. If one person on this forum (often @borski) reported receiving the update on the 30th or 31st, I would have settled in for my usual one to two week wait for my copy of the update.
Some people may have received the update. Those same people may not be at liberty to say that. I would stop speculating and give it some time.

(I haven’t yet)
 
Well no one has mentioned that they have the update, and several back channel sources have indicated it is going to be a couple weeks until it is released.

I'm just guessing here, but I suspect that any time changes of a certain nature are made to ADAS software, it triggers a full safety/debugging review. Problems with ADAS software can have very serious ramifications, so I suspect the approval procedures are rather stringent.
Your back channel sources may be incorrect
 
Some people may have received the update. Those same people may not be at liberty to say that. I would stop speculating and give it some time.

(I haven’t yet)

Really, @borski? Are we going to down this road again? Please re-read my post. I even allowed for beta testers operating under an NDA. I didn't and don't give a flying fig about speculating, but even in the early days of this forum, has there ever been an OTA update released, and several days later not one member has acknowledged receiving it? Is that point so hard to concede?

Notwithstanding, the SOLE point of my post is to note that, for the umpteenth time, Lucid's communications strategy is lacking. Can we not even say something as innocuous as that?
 
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Really, @borski? Are we going to down this road again? Please re-read my post. I even allowed for beta testers operating under an NDA. I didn't and don't give a flying fig about speculating, but even in the early days of this forum, has there ever been an OTA update released, and several days later not one member has acknowledged receiving it? Is that point so hard to concede?
You seem to have gotten offended, and I’m not sure why, but I’m sorry for anything I said that may have offended you. That wasn’t my goal.

This is not the first time they have slow-rolled a release, so yes, there have been other updates which have had similar “forum reporting” delays. One big example is the 2.0 update, but there have been at least half a dozen I can think of like this.

Notwithstanding, the SOLE point of my post is to note that, for the umpteenth time, Lucid's communications strategy is lacking. Can we not even say something as innocuous as that?
Of course you can. I have no issue with that, and agree communications continues to need improvement. I didn’t say anything about communications or disagree with you about it.

Re-reading your post, I see that it was centered on better comms, and I don’t take issue with that.

My issue was with the speculation and “back channel” hearsay nonsense that runs rampant on these threads anytime things don’t happen precisely as planned.

I see now you don’t engage in that so much, so apologies that you felt targeted.
 
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