Finally sold my pure…✌🏻

[SaaSManKS]

Can’t say I’m sad to go as I’m running for the door on this. I really do hope lucid succeeds, but they have massive gaps in service, and software, one of those can easily be corrected.

From the countless times they had to tow my car in and Ubers to pick up the rental, I kept living in fear, of if this car went out of warranty and it had to go in it would cost me $3-4k in transport costs before they even knew what was wrong with it. That was gut wrenching enough.

Countless system resets.

Windshield wipers randomly turning on and can’t turn off.

Crawling in thru my passenger door in the early days!

But the service, this is below market expectations for most any dealership, and unless they scale these facilities fast they will die.

My wife works in tech too, and she was excited about the car, quickly hated driving it for all its quirks.

Some parts are premium, I’d say most aren’t, had my seat replaced twice, frunk was all frunked up I didn’t even want to open it anymore for fear the latches wouldn’t work again.

My vin number was incorrect, lucid never called back when they said they would like most tickets opened.

The audio system, when turned up 100% sounds good (minus any low end) when it would pull from Spotify or SXM correctly.

Finding a charger was a constant nightmare, broken, not where they said they were, limited, or full with others waiting…why don’t I use my LHCS? Bc it (like everything else) stopped working and I’m waiting on an open ticket from lucid still.

Going thru tires every 8-10 months, hoping I can find some and order them asap.

It drives amazing when it works, but I’ll go back to an ICE, good luck everyone. I’ll still wave to the few I see around the streets.

 

[bikeriderbryan]

WOW that is some list. Hope your next car does you well.

 

[Coho]

Can’t say I’m sad to go as I’m running for the door on this. I really do hope lucid succeeds, but they have massive gaps in service, and software, one of those can easily be corrected.

From the countless times they had to tow my car in and Ubers to pick up the rental, I kept living in fear, of if this car went out of warranty and it had to go in it would cost me $3-4k in transport costs before they even knew what was wrong with it. That was gut wrenching enough.

Countless system resets.

Windshield wipers randomly turning on and can’t turn off.

Crawling in thru my passenger door in the early days!

But the service, this is below market expectations for most any dealership, and unless they scale these facilities fast they will die.

My wife works in tech too, and she was excited about the car, quickly hated driving it for all its quirks.

Some parts are premium, I’d say most aren’t, had my seat replaced twice, frunk was all frunked up I didn’t even want to open it anymore for fear the latches wouldn’t work again.

My vin number was incorrect, lucid never called back when they said they would like most tickets opened.

The audio system, when turned up 100% sounds good (minus any low end) when it would pull from Spotify or SXM correctly.

Finding a charger was a constant nightmare, broken, not where they said they were, limited, or full with others waiting…why don’t I use my LHCS? Bc it (like everything else) stopped working and I’m waiting on an open ticket from lucid still.

Going thru tires every 8-10 months, hoping I can find some and order them asap.

It drives amazing when it works, but I’ll go back to an ICE, good luck everyone. I’ll still wave to the few I see around the streets.

Hmmmmm. Can’t relate at all.

 

[msaunders9430]

Can’t say I’m sad to go as I’m running for the door on this. I really do hope lucid succeeds, but they have massive gaps in service, and software, one of those can easily be corrected.

From the countless times they had to tow my car in and Ubers to pick up the rental, I kept living in fear, of if this car went out of warranty and it had to go in it would cost me $3-4k in transport costs before they even knew what was wrong with it. That was gut wrenching enough.

Countless system resets.

Windshield wipers randomly turning on and can’t turn off.

Crawling in thru my passenger door in the early days!

But the service, this is below market expectations for most any dealership, and unless they scale these facilities fast they will die.

My wife works in tech too, and she was excited about the car, quickly hated driving it for all its quirks.

Some parts are premium, I’d say most aren’t, had my seat replaced twice, frunk was all frunked up I didn’t even want to open it anymore for fear the latches wouldn’t work again.

My vin number was incorrect, lucid never called back when they said they would like most tickets opened.

The audio system, when turned up 100% sounds good (minus any low end) when it would pull from Spotify or SXM correctly.

Finding a charger was a constant nightmare, broken, not where they said they were, limited, or full with others waiting…why don’t I use my LHCS? Bc it (like everything else) stopped working and I’m waiting on an open ticket from lucid still.

Going thru tires every 8-10 months, hoping I can find some and order them asap.

It drives amazing when it works, but I’ll go back to an ICE, good luck everyone. I’ll still wave to the few I see around the streets.

Hoping your next car purchase/lease works better for you.

 

[L-Dude]

What year? I am leaving Audi for many of the same reasons you state. The EV charging stuff is endemic to EVs. It sucks when you don't like your car. I hope you find one you love.

 

[SaaSManKS]

What year? I am leaving Audi for many of the same reasons you state. The EV charging stuff is endemic to EVs. It sucks when you don't like your car. I hope you find one you love.

2023

 

[J17]

I completely relate to what you’re saying. My 2025 Lucid Air Touring has also been in service for almost a month now due to a coolant leak, and I ended up needing a full VCU, new Coolant reservoir, and harness replacement. I've been stuck driving an Enterprise rental while waiting on everything, and honestly, the service experience has been incredibly frustrating.

Like you, I really liked this car. There’s so much potential, and when it works, it drives beautifully. But the constant issues, poor service follow-up, and overall lack of reliability have made it really hard to stay optimistic. I’m definitely not planning to keep mine past the lease—it just hasn’t been the experience I was hoping for.

I genuinely hope Lucid figures it out. There’s a lot to admire in what they’re trying to do, but the ownership journey right now feels like more stress than it’s worth.

 

[DeaneG]

Sorry for your car's troubles. FWIW, charging will become much better when Tesla supercharger access opens to the Air later this year. There are also some very large nationwide charging infrastructure programs in the works - but these won't bear substantial fruit for 2-3 years.

 

[SaaSManKS]

Lots of love appreciate it

Sorry for your car's troubles. FWIW, charging will become much better when Tesla supercharger access opens to the Air later this year. There are also some very large nationwide charging infrastructure programs in the works - but these won't bear substantial fruit for 2-3 years.

ya I guess but it’s also limited to 50kw correct?

 

[DeaneG]

ya I guess but it’s also limited to 50kw correct?

Yep. But there will be plenty of available, functioning stations.

 

[SaaSManKS]

Very true…hey completely unrelated question; isn’t the lucid NACS adaptor supposed to come out in April? Hmmmm

 

[DeaneG]

Very true…hey completely unrelated question; isn’t the lucid NACS adaptor supposed to come out in April? Hmmmm

They've said Q2. Two months left.
We have done a road trip in our Volvo EV using Tesla Superchargers. It's a game-changer.

 

[SaaSManKS]

Still haven’t solid any shares

 

[fisheral]

Similar experience. Waiting for my lemon claim to go through.

 

[dwfallin]

Lemons are what I was thinking as well - sad that you had that experience! Pretty much polar opposite for me and my ‘23 touring, even the charging has been fine for me here in the Midsouth (though mostly just charge at home). Good luck on ur next vehicles (all of those trying to get out)!

 

[Lucken]

2023

Not to dismiss your experience, my 23 Pure AWD has never been in for mechanical service…ever. The only time my car has seen a SC was to repair a small tear on the driver’s seat back upholstery. Occasional software glitches, sure, but nothing that couldn’t be fixed with a reboot.

Having a car, any car, with the number of issues you’ve had is purely the luck of the draw…or lack thereof.

I certainly hope you have better luck with your next car!

 

[SaaSManKS]

Not to dismiss your experience, my 23 Pure AWD has never been in for mechanical service…ever. The only time my car has seen a SC was to repair a small tear on the driver’s seat back upholstery. Occasional software glitches, sure, but nothing that couldn’t be fixed with a reboot.

Having a car, any car, with the number of issues you’ve had is purely the luck of the draw…or lack thereof.

I certainly hope you have better luck with your next car!

Ya I mean I certainly would hope for the good of the brand mine was an isolated experience, however majority of my issues were with the software, which isn’t unique I was kinda hoping I’d get to see OTA 3x, but I’ll just watch from afar

 

[Steveinarizona]

Ya I mean I certainly would hope for the good of the brand mine was an isolated experience, however majority of my issues were with the software, which isn’t unique I was kinda hoping I’d get to see OTA 3x, but I’ll just watch from afar

I had a lesser but similar experience with BMW. But when I raised the lemon law issue, with the assistance of the service manager BMW agreed to a buyback. Its offer was, IMO, very fair (what I paid minus a reasonable allowance for my miles used) and it agreed to let me continue to drive the car until I got a new BMW that I ordered to my taste on line (essentially giving me a few months of free usage of my older BMW). I thought BMW was being very fair so I went forward with the new order.

The only reason I am not still driving a BMW is that they just got too ugly for me to bear. My point is that even if one has a lemon, the manufacturer has it in its power to make the experience tolerable and turn the customer into a long term if not lifetime customer.

 

[SaaSManKS]

I had a lesser but similar experience with BMW. But when I raised the lemon law issue, with the assistance of the service manager BMW agreed to a buyback. Its offer was, IMO, very fair (what I paid minus a reasonable allowance for my miles used) and it agreed to let me continue to drive the car until I got a new BMW that I ordered to my taste on line (essentially giving me a few months of free usage of my older BMW). I thought BMW was being very fair so I went forward with the new order.

The only reason I am not still driving a BMW is that they just got too ugly for me to bear. My point is that even if one has a lemon, the manufacturer has it in its power to make the experience tolerable and turn the customer into a long term if not lifetime customer.

Ya I hear you, lemon law is a very narrow application in automotive, but that's great you were able to get that path forward. IMO I was spending too much time with service trying to get basic resolution to fairly straight forward items; even communications are sub par.

One of my favorite cars ever was my 650 gran coupe but I did have to escalate in BMW for my 5 series wheels that kept "Flaking" and ended up just going with a completely different set which was great.

Look, cars, are cars, but I'm sure plenty of people understand that the value in this is the brand, which is directly tied to service; and unless you live next to or can reasonably drive to a SC, IMO it causes for a drastically different ownership experience, and one that falls more in line with traditional dealer models. Where this is supposed to convene is when I bought the car they made all these promises about carting loaner cars to me, 90% of items can be done where the car is located(I've never had a Lucid loaner, and I'd say the 90% is more like 60-70%) and when I asked what if the car had to go in for non service covered items who pays transport? The advisor casually said that that would be something that would be under an insurance claim and they would pay it...I didn't even think about the smaller things that I didn't want to hit my insurance that would more than double the cost of such an event by merely transporting the car there. I just don't think this is a practical model how its being handled TODAY. As a passionate car enthusiast I hope that changes, for auto industry, for EV niche, and for the brand.

 

[bikeriderbryan]

Not to dismiss your experience, my 23 Pure AWD has never been in for mechanical service…ever. The only time my car has seen a SC was to repair a small tear on the driver’s seat back upholstery. Occasional software glitches, sure, but nothing that couldn’t be fixed with a reboot.

Having a car, any car, with the number of issues you’ve had is purely the luck of the draw…or lack thereof.

I certainly hope you have better luck with your next car!

Unfortunately audio issues seem to be more than just luck of the draw. Quite a few people have reported these type issues. Hopefully Lucid can get their head around these type issues and provide a fix. Doing a reboot isn't a fix but a mask/workaround.