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Lucid Home charger Order status

rfc805 said:
Correct. I took delivery on Sept 20th, I knew they did not provide an EVSE. They provide you a coupon code, which you can use to purchase their EVSE options from their store.

I ordered the Lucid Mobile Charging Cable on 9/21. It's now 10/6, and they haven't even shipped my order.

It's little "stupid" things like this which can cost them customers. If you're going to make people use a coupon code from the store, and not making it either be included or available for pick up at time of delivery, you sure better make sure that you can actually fill the orders!

I have another charger from another vehicle, but if I didn't I'd be absolutely livid with Lucid over this, and I'm quite certain they have customers who are.

You can make great vehicles, but if you can't get this stuff right, you're going to fail on as a brand by getting a reputation.
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I was fortunate enough to get a car when it came with the car, and before it was even an option in the store. I have equipment that I would have been able to use with an adapter, and I bought an adapter just in case I ever need one on the road, but if I hadn't gotten one with a car, I'd have to rely on public chargers. At least I get free charging, but I wouldn't want to deal with the hassle.
 
The free charging has a KWh limit to it though, so using that as an excuse to customers isn't a good one (unless they're going to comp you some extra).

Could pretty easily use up 200-300kWh of your 1000 if you have to wait a few weeks for your EVSE to ship.
 
I never said it was included either way, in fact I said they aren't.

So no point in a semantic argument of what wasn't said in the first place.
 
rfc805 said:
The free charging has a KWh limit to it though, so using that as an excuse to customers isn't a good one (unless they're going to comp you some extra).

Could pretty easily use up 200-300kWh of your 1000 if you have to wait a few weeks for your EVSE to ship.
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Even if it were unlimited, the depreciation on the car alone from having to drive somewhere to charge could be worth more than the cost of electricity.
 
Haggy said:
But Lucid said that it's included.
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Weird - I don't see that on the page you linked, and they were very clear when I ordered that none would be included or available at the service center during delivery. Only from the store after I receive the coupon.

They just didn't bother to mention that the store might not ship it for a few weeks despite said coupon.
 
rfc805 said:
Weird - I don't see that on the page you linked, and they were very clear when I ordered that none would be included or available at the service center during delivery. Only from the store after I receive the coupon.

They just didn't bother to mention that the store might not ship it for a few weeks despite said coupon.
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There are some questions on the page about how to charge, and expanding one of them says to use the included charging equipment.
 
Haggy said:
I double checked with a dictionary, and it turns out that that's not what included means. Somebody needs to tell Lucid.
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There’s a reason I put it in air quotes. If you found a typo, I’d suggest reporting it to Lucid, not here.

The definition of “included” is not really an argument I’m interested in having.

We know they are not shipped with the vehicles any longer.
 
Cuestix said:
My breaker is 100A and matches the panel by Eaton. The panel has a second 20A single pole breaker for a 120V 20A convenience GFCI outlet. The subpanel is fed from my main electrical panel with oversized wiring and a 125A 240V breaker. Final connection to the Lucid EVSE is made with copper sized to match Lucid's recommendations.

Presumably you can replace one of the 40A breakers with a 100A breaker to the Lucid EVSE. However, it will draw 80A leaving only 20A capacity for equipment on other breakers in the panel when the Lucid is charging. That's probably an issue for your 30A AC unit if it draws 24A while the Lucid draws 80A. 104A total will trip your breaker at the panel feeding this one. Consult and electrician, but they'll likely recommend setting the Lucid EVSE to charge at 72A (90A breaker) or 64A (80A breaker) to be sure not to overload the panel.

Based on my limited experience with the Lucid EVSE it reported drawing a max 18kW, which is 75A@240V. It could easily draw the rated 80A when the car's SOC is lower. It's also possible that the reported delivery at the vehicle is not accounting for the onboard cooling and any other overhead in the car or supply equipment, and it actually used the full 80A with 75A going into the battery. I don't know whether the reported 18kW is the amount "drawn by EVSE," "delivered by EVSE," "delivered to Wunderbox," or "delivered to car battery." Based on some uniuni reviews I came across, inconsistencies in how charging data is reported aren’t unusual. Since the app reports equivalent miles added per hour of charge, I suspect that the 18kW doesn't include power used delivering that to the battery.
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You can check your Lucid home charger order status by logging into your account on the Lucid Motors website under the “Orders” section. Shipping usually takes about 7–14 days, but it can vary depending on stock and location. If it’s been more than two weeks, contact Lucid customer support for an update.
 
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