My first time posting to the owners forum. I have owned a 2025 Air Touring for about 9 months. I think the car is fantastic as an automotive driving and ownership experience, provided I exclude the software UX completely from my assessment.
The software UX is rubbish. Far too many bugs that intrude regularly and the user interface requires a driver to take their attention away from the road frequently to do simple things like changing Sirius stations while keeping Carplay on the screen for navigation. Any drive over 30 minutes has a high likelihood that Carplay bluetooth connection or some other feature will stop working properly for a period of time. I was hopeful that the reliability and UX would improve, but a recent experience with their software support team leaves me very pessimistic about the future.
About 6 months ago I noticed that the Lucid App for my Apple Watch Ultra 2 did not work properly. Screen 2 was completely blank. I did all the usual delete and reinstall of the app on my watch and phone. Have waited through several OS updates and also a new phone. Bug persisted. I reported it to support and they asked me to do the usual and I also provided screenshots. Several weeks passed. I followed up. They said their QA team were unable to re-create the issue. I suggested that QA confirm directly with me that their testing assumptions from the notes (or JIRA ticket) are accurate. They responded and said they tested with other watches and it is fine on their end. They refused to take the step of confirming that their test assumptions (configuration) are accurate.
Why is this relevant to the car software and my pessimism about its future?
Fixing their Apple watch app or identifying a bug is infinitely simpler than identifying and fixing bugs in the car software. If their software team does not have the processes, experience, understanding or desire on how to validate basic assumptions when doing testing, QA or troubleshooting for simple problems, then I believe there is little hope that they will get far on the more complex issues.
As a side note, I watched the interview with the lead software folks at Lucid on the Savagegeese Youtube channel and I felt even worse about the future. They don't appear to be people who like driving cars and understand what it means to be driver focused. They seemed much more interested in using the screens for entertainment and creating a "mood".
Lucid please hire software engineers who like driving cars!
The software UX is rubbish. Far too many bugs that intrude regularly and the user interface requires a driver to take their attention away from the road frequently to do simple things like changing Sirius stations while keeping Carplay on the screen for navigation. Any drive over 30 minutes has a high likelihood that Carplay bluetooth connection or some other feature will stop working properly for a period of time. I was hopeful that the reliability and UX would improve, but a recent experience with their software support team leaves me very pessimistic about the future.
About 6 months ago I noticed that the Lucid App for my Apple Watch Ultra 2 did not work properly. Screen 2 was completely blank. I did all the usual delete and reinstall of the app on my watch and phone. Have waited through several OS updates and also a new phone. Bug persisted. I reported it to support and they asked me to do the usual and I also provided screenshots. Several weeks passed. I followed up. They said their QA team were unable to re-create the issue. I suggested that QA confirm directly with me that their testing assumptions from the notes (or JIRA ticket) are accurate. They responded and said they tested with other watches and it is fine on their end. They refused to take the step of confirming that their test assumptions (configuration) are accurate.
Why is this relevant to the car software and my pessimism about its future?
Fixing their Apple watch app or identifying a bug is infinitely simpler than identifying and fixing bugs in the car software. If their software team does not have the processes, experience, understanding or desire on how to validate basic assumptions when doing testing, QA or troubleshooting for simple problems, then I believe there is little hope that they will get far on the more complex issues.
As a side note, I watched the interview with the lead software folks at Lucid on the Savagegeese Youtube channel and I felt even worse about the future. They don't appear to be people who like driving cars and understand what it means to be driver focused. They seemed much more interested in using the screens for entertainment and creating a "mood".
Lucid please hire software engineers who like driving cars!
