Warranty expiring in November

[Worldwide Beagle]

. Hopefully

"Abandon all hope, ye who enter here" said the sign above Dante's Auto Shop

Hope is not a strategy that will repair the reputation damage Lucid is generating.

 

[MorganB]

"Abandon all hope, ye who enter here" said the sign above Dante's Auto Shop

Hope is not a strategy that will repair the reputation damage Lucid is generating.

I’m not the one that has to improve service wait times so I can authentically hope that said times improve.

Lucid however should implement a strategy that involves more than hope. Lucid has stated awareness of the problem and intent to correct it. Only time will tell if their POA is effective and well executed.

 

[hmp10]

I waited 3 months for a service appointment and it took a month to service my car so yeah no it’s not fast. Hopefully in a few months the service situation will improve.

It's now a very different service world from early days at Lucid. We got our first Lucid in December 2021, and I was astonished at the promptness of getting parts and service. The mobile tech network, in particular, was phenomenal . . . much like Tesla's was when I bought our first Tesla in 2015.

It's a different story now. We just had to replace an LED door strip in one of the Gravities, and it took weeks for our mobile tech to get the part after he ordered it. I've also decided to put the new computer chip in our 2022 Air. It's going to take 3 weeks to get it.

Our mobile tech said that, since we own three Lucids and the massage function failed so soon out of warranty, he'd inquire if they would do a goodwill replacement at no charge. Later that same day the $6,607 estimate arrived. (While the goodwill repair would have been really nice from a customer perspective, as a shareholder who wants to see Lucid stick around, I'm fine with the denial but also grateful that the mobile tech even tried. I fully understand that Lucid has to reign in service and warranty costs as much as possible.)

I had hoped that Lucid service would continue as it began. But, having seen Tesla service become slower, less responsive, and more faceless once the Model 3 came out, I sort of figured I might see something similar with Lucid as sales grew. It's a disappointment, but not a surprise.

At the end of the day, I still find that, with the mobile network part of the picture, getting a Lucid serviced is a fair trade for getting our ICE cars serviced. There were always local dealers, of course. But you had to get an appointment (which didn't always come fast), take the car in, deal with a loaner, and then get back to the shop when it was over. A good portion of our Lucid service work has been done at our house.

 

[Aka-none]

I’ve not had any disappointments regarding service scheduling. Called for cccv2 and a major service 24k miles. He said well what about next week? So later this week I’m getting service. Much better than previous
YMMV

 

[Worldwide Beagle]

It's now a very different service world from early days at Lucid. We got our first Lucid in December 2021, and I was astonished at the promptness of getting parts and service. The mobile tech network, in particular, was phenomenal . . . much like Tesla's was when I bought our first Tesla in 2015.

It's a different story now. We just had to replace an LED door strip in one of the Gravities, and it took weeks for our mobile tech to get the part after he ordered it. I've also decided to put the new computer chip in our 2022 Air. It's going to take 3 weeks...

I had hoped that Lucid service would continue as it began. It's a disappointment, but not a surprise.

Very! Sadly, the word HOPE appears in EVERY delayed repair post. I have gone from hope to prayer. Should be just as non-helpful. It was great three years ago. Doesn't Lucid realize the brand damage from owners telling others to stay away.

 

[Worldwide Beagle]

I’ve not had any disappointments regarding service scheduling. Called for cccv2 and a major service 24k miles. He said well what about next week? So later this week I’m getting service. Much better than previous
YMMV

Location location location.

 

[Aka-none]

Location location location.

? Rural Wisconsin? Nah the mobile tech has to come from the western suburbs of Minneapolis/St Paul MN
I do try and give him a heads up before anything critical and he tells me when to be concerned.
We had a nice chat when I first met him during the handoff from a Ford dealer. So far we’ve managed to get a good flow. But yes this is a me and him which is not scalable.
I get your point.

 

[Worldwide Beagle]

? Rural Wisconsin? Nah the mobile tech has to come from the western suburbs of Minneapolis/St Paul MN
I do try and give him a heads up before anything critical and he tells me when to be concerned.
We had a nice chat when I first met him during the handoff from a Ford dealer. So far we’ve managed to get a good flow. But yes this is a me and him which is not scalable.
I get your point.

Amazing story. Thanks for sharing. I had incorrectly assumed you were in Socal or Chicagoland or Gotham.

 

[crareman]

My Warranty expires in November also. I looked at XCare at a cost of around $5,000 (3 year, 36K miles, $500 dedudtible, 8000 mi/year). Seemed kind of fair considering all of the electronics that can get pricey. They have A+ BBB rating. Unlike @hmp10, I use heated & massage every time I get in the car, so risk there. I downloaded their coverage. Seems it is managed by Endurance. One real suprise is they limit coverage to the Value of car as stated by JD Powers (it bumped me over to Edmunds). That value of my 2022 Air Grand Touring with 29,000 miles, $7K of wrap, sun shields, mats, charging accessories etc. is only $23,710! Really makes it hard to pay the 5K and assume max I ever MAY receive is $18K above my cost before breakeven.

I dunno, I think I'll roll the bones on this one.

NOT COVERED:

FROM WEBSITE:​

Things like the 12v battery, wheels, tires, cosmetic related components (body panels, door seals, weather strip, bumpers, paint, glass, etc), and external charging cords/cables.​

FROM DOWNLOAD: ( Navigate here to review an example of our XCare EV Premium Contract.)​

For any of the following parts or services: Coolants, batteries not specifically listed for Coverage, sealed beams, interior LED lighting,​

hoses, clamps, belts, mobile connector, wall connector, any future external connectors, and any related charging adapters, tires, wheels,​

wheel covers, wheel lugs and lug nuts, valve stems, light bulbs, lenses, brake rotors, brake drums, brake shoes, brake pads, upholstery,​

paint, glass, trim, moldings, weather strip/body seals, door bushings/bearings, body panels, sheet metal, bumpers, frames and structural​

parts, sub-frames, brackets, convertible top assemblies, vinyl top, conversion van appliances, shop supplies, environmental waste​

charges or disposal fees, lost or missing parts, electronic diagnostic equipment fees, freight, any repairs to correct rust, corrosion,​

water intrusion, water ingestion, water damage, water leaks, air leaks, wind noise, squeaks, rattles, odors, manual clutch system (friction​

clutch disc, pressure plate, throw out, and pilot bearing). Any options/equipment not originally installed by the Vehicle manufacturer.​

 

[EVCar]

My Warranty expires in November also. I looked at XCare at a cost of around $5,000 (3 year, 36K miles, $500 dedudtible, 8000 mi/year). Seemed kind of fair considering all of the electronics that can get pricey. They have A+ BBB rating. Unlike @hmp10, I use heated & massage every time I get in the car, so risk there. I downloaded their coverage. Seems it is managed by Endurance. One real suprise is they limit coverage to the Value of car as stated by JD Powers (it bumped me over to Edmunds). That value of my 2022 Air Grand Touring with 29,000 miles, $7K of wrap, sun shields, mats, charging accessories etc. is only $23,710! Really makes it hard to pay the 5K and assume max I ever MAY receive is $18K above my cost before breakeven.

The contract lists liability for a single breakdown which is the value of the car at the breakdown, vs. total liability which corresponds to the value of the car at sale.
Am I reading this incorrectly?

 

[LSteve]

Has anyone considered Fidelity for an extended warranty? It's come up as an option in my search but I have no idea if it's worth it or not.

 

[crareman]

The contract lists liability for a single breakdown which is the value of the car at the breakdown, vs. total liability which corresponds to the value of the car at sale.
Am I reading this incorrectly?

I read as their Total Contract Liability:
Our total liability for benefits provided under this Contract, which shall not be reduced by an applicable deductible, shall not exceed the lesser of (i) the
actual cash value of the Vehicle at the time of sale; (ii) the J.D. Power Valuation Services equivalent to the actual cash value of the Vehicle at the time
of sale;

 

[hmp10]

My Warranty expires in November also. I looked at XCare at a cost of around $5,000 (3 year, 36K miles, $500 dedudtible, 8000 mi/year). Seemed kind of fair considering all of the electronics that can get pricey. They have A+ BBB rating. Unlike @hmp10, I use heated & massage every time I get in the car, so risk there. I downloaded their coverage. Seems it is managed by Endurance. One real suprise is they limit coverage to the Value of car as stated by JD Powers (it bumped me over to Edmunds). That value of my 2022 Air Grand Touring with 29,000 miles, $7K of wrap, sun shields, mats, charging accessories etc. is only $23,710! Really makes it hard to pay the 5K and assume max I ever MAY receive is $18K above my cost before breakeven.

I dunno, I think I'll roll the bones on this one.

NOT COVERED:

FROM WEBSITE:​

Things like the 12v battery, wheels, tires, cosmetic related components (body panels, door seals, weather strip, bumpers, paint, glass, etc), and external charging cords/cables.​

FROM DOWNLOAD: ( Navigate here to review an example of our XCare EV Premium Contract.)​

For any of the following parts or services: Coolants, batteries not specifically listed for Coverage, sealed beams, interior LED lighting,​

hoses, clamps, belts, mobile connector, wall connector, any future external connectors, and any related charging adapters, tires, wheels,​

wheel covers, wheel lugs and lug nuts, valve stems, light bulbs, lenses, brake rotors, brake drums, brake shoes, brake pads, upholstery,​

paint, glass, trim, moldings, weather strip/body seals, door bushings/bearings, body panels, sheet metal, bumpers, frames and structural​

parts, sub-frames, brackets, convertible top assemblies, vinyl top, conversion van appliances, shop supplies, environmental waste​

charges or disposal fees, lost or missing parts, electronic diagnostic equipment fees, freight, any repairs to correct rust, corrosion,​

water intrusion, water ingestion, water damage, water leaks, air leaks, wind noise, squeaks, rattles, odors, manual clutch system (friction​

clutch disc, pressure plate, throw out, and pilot bearing). Any options/equipment not originally installed by the Vehicle manufacturer.​

That list of exclusions includes many items that a manufacturer's extended warranty would usually cover -- and they don't typically have deductibles. Reading through it, I almost wondered what would be covered. And even with 3 cars in our 2-person household, we exceed 8,000 miles a year in each of them.

This looks to be a wickedly expensive warranty for rather thin coverage.

 

[LSteve]

That list of exclusions includes many items that a manufacturer's extended warranty would usually cover -- and they don't typically have deductibles. Reading through it, I almost wondered what would be covered. And even with 3 cars in our 2-person household, we exceed 8,000 miles a year in each of them.

This looks to be a wickedly expensive warranty for rather thin coverage.

Maybe I'm being dense, but if the warranty covers 3 years or 36k miles, where does 8000 miles a year come into it?

 

[hmp10]

Maybe I'm being dense, but if the warranty covers 3 years or 36k miles, where does 8000 miles a year come into it?

You've got me there. It was in the post about the warranty terms.

 

[crareman]

Maybe I'm being dense, but if the warranty covers 3 years or 36k miles, where does 8000 miles a year come into it?

Part of questionnaire to get qoute.

 

[dwfallin]

Ahhh.. so if u drive 8001 miles in a 12 month period the coverage is ended!? If it’s an endurance plan - wouldn’t surprise me, had a pretty bad experience with them on my son’s truck. Also - I had the same thought as hmp10 on that list - seems like a shorter list would be what IS covered?

 

[MorganB]

Ahhh.. so if u drive 8001 miles in a 12 month period the coverage is ended!? If it’s an endurance plan - wouldn’t surprise me, had a pretty bad experience with them on my son’s truck. Also - I had the same thought as hmp10 on that list - seems like a shorter list would be what IS covered?

You put your annual mileage in when creating the quote.

 

[BS8899]

I am also looking at an extended warranty for my 2022 AGT. My average mileage per year is around 6000 miles. Warranties are about $4,500 for 3 years, and $6,000 for 4 years.

I have not read the details on the exclusions as many of you discussed in the above postings.

A couple of months back, I was on the trajectory of getting an extended warranty. Now, looking at the many exclusions and the residual value of the car, it is not immediate obvious to me it makes financial sense.

I wonder if there is an exchange or depot that collects and sells Lucid parts from scrapped cars. If one can get access to scraps and get a mechanic to install them, would that work? What about SW?

 

[gaskiller]

I am also looking at an extended warranty for my 2022 AGT. My average mileage per year is around 6000 miles. Warranties are about $4,500 for 3 years, and $6,000 for 4 years.

I have not read the details on the exclusions as many of you discussed in the above postings.

A couple of months back, I was on the trajectory of getting an extended warranty. Now, looking at the many exclusions and the residual value of the car, it is not immediate obvious to me it makes financial sense.

I wonder if there is an exchange or depot that collects and sells Lucid parts from scrapped cars. If one can get access to scraps and get a mechanic to install them, would that work? What about SW?

Extended warranty is helpful for battery/electronics. It won’t cover body damage, trim. I don’t see how any non-lucid mechanic can fix battery/electronics.

I thought of paying 4-6k but then with car valued 45k, and would be less every year, and looking at exclusions and dealing with 3rd party denials, I’m just rolling the dice and not getting it.