Warranty expiration imminent

[msaunders9430]

Okay got a reply from lucid finally. They said the access module needs to be replaced for sure and that itself is 10K+ in cost and one week of service time. After that it's possible other modules and cameras may need to be replaced as well and who knows how much those would cost....... Asked about whether they would consider good willing it since in my opinion I shouldn't pay for Lucid QA which allows update on incompatible hardware at minimum and it seems to me that its a little deceiving to promise future capability that the hardware could never achieve. The answer was since it's above the threshold, no goodwill

So now I have two options: pay the 10K+ bill for lane centering and future OTA or be stuck on 2.3.10 forever..... Btw Tesla's FSD only costs 8K...

Looks like you bought your Air used in late August after 2.3.10 was released on Aug. 16.
So, previous owner was able to update to 2.3.10.

You've been unable to update to 2.4.0/2.4.2/2.4.3/2.4.4 after Sept. 6 release.
So between Aug. 16 and Sept. 6 (approx. 3 weeks) module and other parts went bad?

Interesting

 

[hourglass]

Looks like you bought your Air used in late August after 2.3.10 was released on Aug. 16.
So, previous owner was able to update to 2.3.10.

You've been unable to update to 2.4.0/2.4.2/2.4.3/2.4.4 after Sept. 6 release.
So between Aug. 16 and Sept. 6 (approx. 3 weeks) module and other parts went bad?

Interesting

So here's what happened on my side
2.4 update came and showed available to update, I pressed update in the phone app - started - then when I got in the car next day a message shows up says update failed. Called CS and was told I need to wait few weeks until I can file a ticket.
Then another update came (2.4.2 probably?), Did the same thing, pressed the update in the app, same result, update failed. I did not receive any more update pushes after that. Few weeks went by and I requested a ticket to be filed with OTA team. Ticker filed and I was told to bring the car in for service.

From the way the SA phrased it seems like the hardware on this vehicle is too old to receive update, and thus the need to replace the unit and any modules that fails to communicate with the newer access module. And since it's out of warranty they obviously won't "upgrade" the module for free.

 

[Bobby]

So here's what happened on my side
2.4 update came and showed available to update, I pressed update in the phone app - started - then when I got in the car next day a message shows up says update failed. Called CS and was told I need to wait few weeks until I can file a ticket.
Then another update came (2.4.2 probably?), Did the same thing, pressed the update in the app, same result, update failed. I did not receive any more update pushes after that. Few weeks went by and I requested a ticket to be filed with OTA team. Ticker filed and I was told to bring the car in for service.

From the way the SA phrased it seems like the hardware on this vehicle is too old to receive update, and thus the need to replace the unit and any modules that fails to communicate with the newer access module. And since it's out of warranty they obviously won't "upgrade" the module for free.

Escalate.

 

[msaunders9430]

Escalate.

I agree.

Your issue is somewhat similar to another member who posted this. Definite differences.
BTW, it's a long thread, but the OPs resolution is stated somewhat earlier in the thread, so you won't need to read all posts in the thread.

 

[hourglass]

I agree.

Your issue is somewhat similar to another member who posted this. Definite differences.
BTW, it's a long thread, but the OPs resolution is stated somewhat earlier in the thread, so you won't need to read all posts in the thread.

I skimmed through the post you linked. It seems the Lucid didn't cover that either(and a reminder that vehicle was still IN WARRANTY if I am reading it correctly)

I’ve resolved to just pay and move on.

I honestly would have been okay if they say the TCU has to be replaced at 1200 something dollars, but at 10K+, I am not sure if its worth it.

Legally, I don't think Lucid owes me anything. The car is out of warranty, the module didn't fail within the warranty period, and now it's out of warranty, they can charge what they think is "fair price" for the module.

The way it makes me feel though, from the 2.4 update post, is that there are multiple cars that have to be sent to service and have modules/sensors replaced, but of course, those are all still in warranty so we never know how much it would have cost if its out of warranty. And I have a conspiracy theory that because of the content of its update(enabling lane change and visualization), that it's possible a bunch of hardware were defective/malfunctioning since day 1, but since Lucid never utilized those modules/sensors, nothing has come up until this update. I don't believe Lucid is doing planned obsolescence or are intentionally bricking modules, but I do believe that Lucid's QA team may not have tested the new update on older hardware.

EDIT: after leave it aside for a while I decided to call another Lucid service center for opinions, this time the SA advised I should bring it in for diagnosis for $275 and that way I can receive a quote on what exactly needs to be replaced(or at least a good estimate, but more components may need to be replaced ultimately) and go from there. I will wait until the official estimate to determine my next steps

 

[Buffalo Bob]

Reviving this thread briefly to ask:
1. Have any owners on here signed up for Excelerate Auto?
2. Are most just putting funds in repair account for future use, as needed?

This OoS video is the reason for my question.
I kinda believe in just having funds in a repair account to draw from if needed.
Possibly the same as a monthly extended warranty payment, except for large one-time costs for unexpected repairs, which is perhaps could be the main rationale for an extended warranty.

I did an online quote today. Just under $400 per month for medium term.
View attachment 26157

Sorry, but I've never purchased an extended warranty, and am confused. This is a quote for a 2025 Lucid Air. Why would you be buying an extended warranty for a new car with overlapping coverage for the remainder of your full warranty? I thought you would not start the clock until the bumper-to-bumper coverage was about to end. Cleanly, I'm missing something fundamental, such as a huge price incentive to commit early.

 

[Bobby]

Sorry, but I've never purchased an extended warranty, and am confused. This is a quote for a 2025 Lucid Air. Why would you be buying an extended warranty for a new car with overlapping coverage for the remainder of your full warranty? I thought you would not start the clock until the bumper-to-bumper coverage was about to end. Cleanly, I'm missing something fundamental, such as a huge price incentive to commit early.

You can start it anytime during the original manufacturer's warranty and it will extend the period of time or amount of miles afterward. Some people prefer to lock it in early because they fear the prices will rise over time. Others like to wait until the very end so they don't buy it early and then later decide not to keep the car.

 

[Tâm]

Cleanly, I'm missing something fundamental, such as a huge price incentive to commit early.

There's a significant price increase for procrastinators. This particular company charges you more for the age and miles of your car.

 

[msaunders9430]

You can start it anytime during the original manufacturer's warranty and it will extend the period of time or amount of miles afterward. Some people prefer to lock it in early because they fear the prices will rise over time. Others like to wait until the very end so they don't buy it early and then later decide not to keep the car.

I also did a quote for someone with an older Air ('22) with more miles to see the price difference. I used 20k as the mileage on a 3 yr old Air, which is probably unreasonable for most, but would be in line with my expected mileage after 3 years. I also quoted price at 50k miles. See post #20.

 

[msaunders9430]

I skimmed through the post you linked. It seems the Lucid didn't cover that either(and a reminder that vehicle was still IN WARRANTY if I am reading it correctly)

I honestly would have been okay if they say the TCU has to be replaced at 1200 something dollars, but at 10K+, I am not sure if its worth it.

Legally, I don't think Lucid owes me anything. The car is out of warranty, the module didn't fail within the warranty period, and now it's out of warranty, they can charge what they think is "fair price" for the module.

The way it makes me feel though, from the 2.4 update post, is that there are multiple cars that have to be sent to service and have modules/sensors replaced, but of course, those are all still in warranty so we never know how much it would have cost if its out of warranty. And I have a conspiracy theory that because of the content of its update(enabling lane change and visualization), that it's possible a bunch of hardware were defective/malfunctioning since day 1, but since Lucid never utilized those modules/sensors, nothing has come up until this update. I don't believe Lucid is doing planned obsolescence or are intentionally bricking modules, but I do believe that Lucid's QA team may not have tested the new update on older hardware.

EDIT: after leave it aside for a while I decided to call another Lucid service center for opinions, this time the SA advised I should bring it in for diagnosis for $275 and that way I can receive a quote on what exactly needs to be replaced(or at least a good estimate, but more components may need to be replaced ultimately) and go from there. I will wait until the official estimate to determine my next steps

That's a valid question about whether or not the QA team tests updates with older hardware.

I would think so since those updates are going out to more than the newest models.

It does make a case for trying all of the features on an Air during ownership or before buying used.

I know there's no way to know this for sure, but it's possible the previous owner knew there were issues. They possibly wouldn't tell you.

I hope this next service visit brings better news for you.

 

[jedwin]

I honestly would have been okay if they say the TCU has to be replaced at 1200 something dollars, but at 10K+, I am not sure if its worth it.

Legally, I don't think Lucid owes me anything. The car is out of warranty, the module didn't fail within the warranty period, and now it's out of warranty, they can charge what they think is "fair price" for the module.

I'm a bit fuzzy on whether the TCU fully failed, or simply isn't able to handle the latest updates. I guess if it actually crapped out, that's bad luck for you, major part failure is one of the expensive risks we take.... Did the delay CS encouraged you to take before trying again push you past the warranty date?

Nevertheless, I think we will all be tuned into how Lucid handles service in the post-warranty period, since this is new territory. 10K does seem pretty exorbitant. Given the challenges we all take on in servicing (especially the limited number of service centers and the distances many of us have to go), I would *hope* that Lucid could bend over a bit backwards in recognition of our commitment to own these cars for longer than a few-years lease. Offering at least these larger parts at cost or close to it (with hourly service being billed normally) would be a welcome gesture on their part. Similarly, they could/should offer well below-market-rate transport for post-warranty vehicles--or even continue to offer transport and loaners for distant owners, making their $$ on the service itself. (post-warranty, the little niggly fixes should all be done, so service should be few and far between, so not too much of a burden on them).

I don't know quite what level of accommodation to long-term owners (especially distant ones) is "right" or "warranted" (so to speak!) -- but hopefully Lucid will consider all this as they work with committed long-term owners.

 

[Tâm]

I honestly would have been okay if they say the TCU has to be replaced at 1200 something dollars, but at 10K+, I am not sure if its worth it.

Agreed.

To get the OTA functions again, $1,200 is quite expensive but $10,000 is insane.

Since lacking that function will deprive me most new bells and whistles but it doesn't affect the safety of the vehicle, would choose to decline the $10,000 fix.

Legally, I don't think Lucid owes me anything. The car is out of warranty, the module didn't fail within the warranty period, and now it's out of warranty, they can charge what they think is "fair price" for the module.

However, if there's a software safety recall, how will Lucid handle this case with non-functional OTA car? Traditional brands would bypass the OTA function and physically hookup to update the firmware in a recall. Can Lucid do that?