Attention, Air and Gravity owners (North America only).
We are planning an important update to the Lucid cloud at 10:00 pm PDT on July 8, 2025. The Lucid cloud infrastructure enables core services for connected functions for your vehicle. The update is expected to take less than an hour but could potentially last up to 5 hours.
During the update, you can still use your vehicle, but certain cloud-enabled vehicle features will not work:
If you have any questions or concerns, contact Lucid Customer Care at [email protected] or (888) 995-8243.
We are planning an important update to the Lucid cloud at 10:00 pm PDT on July 8, 2025. The Lucid cloud infrastructure enables core services for connected functions for your vehicle. The update is expected to take less than an hour but could potentially last up to 5 hours.
During the update, you can still use your vehicle, but certain cloud-enabled vehicle features will not work:
- Lucid mobile app: The Lucid mobile app will be unable to communicate with your vehicle. Car controls, remote climate, and other mobile app interactions will be disabled.
- Scheduled Charging: Any charging sessions scheduled during this time will not begin until after the cloud update is completed. If a charging session is already in progress, it will continue during the cloud update.
- Driver profiles: If you log out of your driver profile, you will be unable to log back in until the update is complete. You can use the Guest profile in the meantime.
- Electrify America: You will not experience any disruption to the plug-and-charge service during the cloud update.
- Use your key fob: If you use your phone as your primary method for unlocking and locking your vehicle, bring your key fob in case your phone does not work during this time.
- Plan to charge at another time: Start charging before the cloud update begins to ensure you have the desired range when needed.
If you have any questions or concerns, contact Lucid Customer Care at [email protected] or (888) 995-8243.
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