- Joined
- Apr 30, 2024
- Messages
- 15
- Reaction score
- 7
- Location
- Fort Worth, Texas
- Cars
- 2023 Lucid Air Pure AWD
- Referral Code
- PXO2J0EA
Hi @TakeDuo,
I finally got an update/response from the remote technician I’ve been working with - I’ll attach a screenshot of the reply below. Unfortunately it looks like the suspension clunk is going to be labeled as a normal, which I’m not particularly happy about. Please note that I’m not mad or frustrated directly with the remote technicians because they’ve truly been making an effort to pinpoint the issue. I think this just shows the downside of living far from an actual service center when dealing with a hard to pinpoint issue.
I’m hoping someone higher up in Lucid will take action and investigate further considering many of us are dealing with the same problem. I think my next step is to get an alignment from a nearby shop to see if that fixes the sloppy handling.
I finally got an update/response from the remote technician I’ve been working with - I’ll attach a screenshot of the reply below. Unfortunately it looks like the suspension clunk is going to be labeled as a normal, which I’m not particularly happy about. Please note that I’m not mad or frustrated directly with the remote technicians because they’ve truly been making an effort to pinpoint the issue. I think this just shows the downside of living far from an actual service center when dealing with a hard to pinpoint issue.
I’m hoping someone higher up in Lucid will take action and investigate further considering many of us are dealing with the same problem. I think my next step is to get an alignment from a nearby shop to see if that fixes the sloppy handling.