Turtle of Doom!

[JohnnyViscusi]

It's disappointing that you are having such an experience with your Air. Although I was not happy at all with the chain of events, I was kept in constant contact and after the service tech got into an accident with the car, the service manager stepped in and called me several times a week and kept me informed of everything.

I would recommend that you find out who your service manager is (not the service tech or service advisor) and speak to him/her directly. Lack of communications is unacceptable. Also, call customer care and demand that they have the service manager call you.

Lastly, I would like to say that this type of issue that has plagued me and others (turtle mode) is a very complex issue to diagnose since it can be many different causes to this mode. They engineers have to review a ton of data to get to the root cause and this takes time.

Thanks, this is great information to have. I feel a little better now and will definitely ask for the service manager. Appreciate the quick reply.

 

[borski]

Thanks, this is great information to have. I feel a little better now and will definitely ask for the service manager. Appreciate the quick reply.

I agree with @zkhan2 - this is absolutely not the typical experience, nor the one you should expect. When mine is in service I’m kept regularly up to date, but I would definitely talk to the service manager and/or reach out to Zak Edson if it comes down to that.

 

[Pwmac]

On Friday night my car went into low power turtle mode right before it hit 2k miles. So far Scottsdale service center has been great and I road with the tow truck to pick up a Genesis G70 loaner. Before giving me the loaner they tried to replace a module, not sure which one, but that didn't work so they will need to do more troubleshooting and should have an update by Tuesday.

 

[Adnillien]

On Friday night my car went into low power turtle mode right before it hit 2k miles. So far Scottsdale service center has been great and I road with the tow truck to pick up a Genesis G70 loaner. Before giving me the loaner they tried to replace a module, not sure which one, but that didn't work so they will need to do more troubleshooting and should have an update by Tuesday.

I hope that the Scottsdale team is able to resolve it quickly.