I’ve had my Lucid Air for six weeks, and I’ve been extremely happy. Until now.
While driving, I got an alarm and a warning that said “Battery Fault” and started a five-minute countdown. After five minutes, the warning changed to Drive Fault. I was on the side of the road, stuck. After a few minutes, the car went dark, no power at all.
I called Roadside Assistance. Someone answered after about two minutes. She asked for the number of the car, which was confusing (now I think she was asking for the VIN number?), and then transferred me to technical support.
I waited through music and recorded messages for 18 minutes, and no one answered.
(I got the car started again by going on line and finding a procedure for rebooting the car. Whether that worked or the car healed itself, I don’t know.)
Since then I’ve spoken to a tech-support representative, who could not say whether this was a known problem. I’m awaiting further information. I’m suddenly wondering whether Lucid is a viable company. It can’t be all right to be stuck on the road with a dead car and unable to get help from roadside assistance or technical support.
While driving, I got an alarm and a warning that said “Battery Fault” and started a five-minute countdown. After five minutes, the warning changed to Drive Fault. I was on the side of the road, stuck. After a few minutes, the car went dark, no power at all.
I called Roadside Assistance. Someone answered after about two minutes. She asked for the number of the car, which was confusing (now I think she was asking for the VIN number?), and then transferred me to technical support.
I waited through music and recorded messages for 18 minutes, and no one answered.
(I got the car started again by going on line and finding a procedure for rebooting the car. Whether that worked or the car healed itself, I don’t know.)
Since then I’ve spoken to a tech-support representative, who could not say whether this was a known problem. I’m awaiting further information. I’m suddenly wondering whether Lucid is a viable company. It can’t be all right to be stuck on the road with a dead car and unable to get help from roadside assistance or technical support.