LucidGoosey
Member
- Joined
- Oct 19, 2024
- Messages
- 37
- Reaction score
- 36
- Location
- Montreal, Canada
- Cars
- 2024 Lucid Air Pure
Around 7pm tonight, I was backing my '24 Pure out of my (plowed but snowy) driveway, and then the car showed me the Drive System Fault error and refused to get out of park. Tried the screen reset and nothing changed.
I called Lucid support (who answered very quickly and took all my info and organized the tow). I then let the car sit for 30 minutes, came back to it, and the car now engaged drive and reverse but still had the orange warning triangle on it. I called support back to ask if they still wanted to send the tow now that the car is moving, and they said yes, for safety reasons, as soon as that error shows up they don't take any chances.
Meanwhile the service manager from Lucid Montreal called, told me he got the service ticket from Lucid and would look at it first thing in the morning. He was courteous and professional. I told him I needed a loaner for tomorrow afternoon; he said no problem as long as I go pick it up. Thing is, I'm out in the woods about an hour and change from the service center, don't have a second car or a way to get there without a car. He said he's not allowed to have the car towed back to me. We agreed that we'll worry about that later
It took a while for the tow to get here, and getting it onto the flatbed was a bit of a challenge due to the snow and low height of the car.
This is the first time I've ever had to tow any of my cars (and I've mostly driven Saabs...
). I absolutely understand that these are machines, things happen, and in the grand scheme of things these are definitely "First-World Problems", so I'm pretty chill about the whole thing. Still love the car. But how Lucid deals with this will be telling, and I'm a little concerned about the service manager being uncertain of "bringing the car back to me". When I bought the car, the salesman was pretty adamant that no matter what happened, and even though I lived an hour away from the Lucid Studio, that I would be taken care of.
I'll update this thread with any news.
I called Lucid support (who answered very quickly and took all my info and organized the tow). I then let the car sit for 30 minutes, came back to it, and the car now engaged drive and reverse but still had the orange warning triangle on it. I called support back to ask if they still wanted to send the tow now that the car is moving, and they said yes, for safety reasons, as soon as that error shows up they don't take any chances.
Meanwhile the service manager from Lucid Montreal called, told me he got the service ticket from Lucid and would look at it first thing in the morning. He was courteous and professional. I told him I needed a loaner for tomorrow afternoon; he said no problem as long as I go pick it up. Thing is, I'm out in the woods about an hour and change from the service center, don't have a second car or a way to get there without a car. He said he's not allowed to have the car towed back to me. We agreed that we'll worry about that later
It took a while for the tow to get here, and getting it onto the flatbed was a bit of a challenge due to the snow and low height of the car.
This is the first time I've ever had to tow any of my cars (and I've mostly driven Saabs...
). I absolutely understand that these are machines, things happen, and in the grand scheme of things these are definitely "First-World Problems", so I'm pretty chill about the whole thing. Still love the car. But how Lucid deals with this will be telling, and I'm a little concerned about the service manager being uncertain of "bringing the car back to me". When I bought the car, the salesman was pretty adamant that no matter what happened, and even though I lived an hour away from the Lucid Studio, that I would be taken care of.I'll update this thread with any news.
