illTonic
New Member
- Joined
- Oct 28, 2024
- Messages
- 1
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- Cars
- 01M3, 06Z4M, 22Taycan
Our leased touring was broken into in Oakland in early March. There was some collateral damage, as the sheet of shattered glass scratched exterior paint and tore interior upholstery on its way off the car. It also appears that broken glass got stuck in the door lock and/or window mechanisms and caused additional parts failures.
After frustrating back-and-forth with my insurance (Travelers) about their inability to create an estimate, the car went to a Lucid-certified body shop here in San Rafael, California (based on advice from the Lucid Service Center in Millbrae.
I spoke regularly with the body shop from the start, and by the time June rolled around , I started to complain to my insurance company, to Lucid customer care, and attempted to escalate the matter with all parties involved.
As we approached six months during which I have continued paying the lease, the full insurance premium (California law makes it very difficult to cancel even collision insurance for a car that is only temporarily off the road), and the registration fees, I attempted to further escalate my complaints with all parties. I've spoken with my local Lucid Studio manager, with service, and with leasing, along with follow-up complaints to my insurance broker, insurance company, and the body shop. Although insurance is covering the repair, total cost to me for this incident is now roughly $15,000 (and that excludes the cost of the vehicle we're using in the interim). The responses I've received from Lucid have been at best mildly supportive and at worst dismissive and rude.
Throughout this period, new vehicles have been available from Lucid with roughly two-week lead times, so I cannot accept parts availability as an explanation. The body shop recently completed re-assembly and paint, but was unable to calibrate the sensors, even when a Lucid tech came in person. The car has since been towed to Millbrae, but I've not yet received a status update from Lucid.
This is a three year lease, so we are approaching 20% of the lease term during which I've not been able to use the car. Again, this is not resulting from an accident or crash, but from the front passenger window being smashed. I have lost all trust in Lucid and do not want to accept the car back should they ever succeed in repairing it.
Any support and advice is deeply appreciated.
After frustrating back-and-forth with my insurance (Travelers) about their inability to create an estimate, the car went to a Lucid-certified body shop here in San Rafael, California (based on advice from the Lucid Service Center in Millbrae.
I spoke regularly with the body shop from the start, and by the time June rolled around , I started to complain to my insurance company, to Lucid customer care, and attempted to escalate the matter with all parties involved.
As we approached six months during which I have continued paying the lease, the full insurance premium (California law makes it very difficult to cancel even collision insurance for a car that is only temporarily off the road), and the registration fees, I attempted to further escalate my complaints with all parties. I've spoken with my local Lucid Studio manager, with service, and with leasing, along with follow-up complaints to my insurance broker, insurance company, and the body shop. Although insurance is covering the repair, total cost to me for this incident is now roughly $15,000 (and that excludes the cost of the vehicle we're using in the interim). The responses I've received from Lucid have been at best mildly supportive and at worst dismissive and rude.
Throughout this period, new vehicles have been available from Lucid with roughly two-week lead times, so I cannot accept parts availability as an explanation. The body shop recently completed re-assembly and paint, but was unable to calibrate the sensors, even when a Lucid tech came in person. The car has since been towed to Millbrae, but I've not yet received a status update from Lucid.
This is a three year lease, so we are approaching 20% of the lease term during which I've not been able to use the car. Again, this is not resulting from an accident or crash, but from the front passenger window being smashed. I have lost all trust in Lucid and do not want to accept the car back should they ever succeed in repairing it.
Any support and advice is deeply appreciated.
