Potential Buyer with Service and Software Questions

[svkamdar]

First time EV Buyer. EV's are like a "I phone on the wheels" If you do not have signal, cell phone is dead. Is this the case with Lucid as well??
Interested in 2024-2025 pre-owned (4 Wheel Drive ONLY) as using in State of PA.
What are the options to "Repair the car" in case needs arises? I saw only one "Service center" at King Of Persia (55 Miles away from Allentown - PA)
Is "On the road" charging stations charges LUCID OR ONLY designated charging stations charges (I Drive 150 Miles a day - 6 OR (Sometimes) 7 days a week)
If software glitches arises in the middle of the road while driving, AAA can help??

 

[DeaneG]

EVs drive fine without a cell phone signal. You may not have access to streaming entertainment like Spotify, tidal,etc. Nav maps can be downloaded ahead of time.

You'll have to drive to the service center, or mobile service can address some issues by coming to you.

Lucid's charge like any other EV and are compatible with nearly all non-Tesla charging stations. There are teens of thousands of them. The Air is also compatible with the majority of Tesla charging stations, though not all. The car knows which are compatible. Currently, most non-Tesla charging stations will charge the Air much more quickly than most Tesla charging stations.

Software glitches tend to be minor and related to music playback, etc. You can fix these my restarting the infotainment system, which takes about 30 seconds.

 

[socktucker]

First time EV Buyer. EV's are like a "I phone on the wheels" If you do not have signal, cell phone is dead. Is this the case with Lucid as well??
Interested in 2024-2025 pre-owned (4 Wheel Drive ONLY) as using in State of PA.
What are the options to "Repair the car" in case needs arises? I saw only one "Service center" at King Of Persia (55 Miles away from Allentown - PA)
Is "On the road" charging stations charges LUCID OR ONLY designated charging stations charges (I Drive 150 Miles a day - 6 OR (Sometimes) 7 days a week)
If software glitches arises in the middle of the road while driving, AAA can help??

Air software is pretty solid with the exception of some recent new issues that affected a few of them. The bricked ones got shipped to Lucid for the repair. That’s the only time I’ve heard of an actual software issue with they Air lately, besides the annoying entry issues that some have and some don’t.

You can use any charging station. Some need adapter.

King of Prussia would be your service center and they have a good reputation

Bear in mind that the Air GT gets the huge range. The Air Touring gets about 300 as tested by car and driver.

 

[Macrocosmcwh]

Honestly.... Not sure this is a first time EV buyer car... The car is magical for sure. It is the most comfortable best performing by far the best engineered... But it has some issues... and the company is in trouble if they dont do a major course correction...

Like I said in the other post... If you are strong of heart... Go for it.... But know what you are getting into.

 

[Northpointe]

It sounds like you’re in the very early stages of researching whether an EV is right for you. I would encourage you to continue that effort.

With regards to your comment that EV’s are like iPhones, I would say no. Yes they do incorporate software for things like driver assistance, cameras and infotainment; but otherwise they aren’t all that different than ICE vehicles which these days also rely heavily on software. Experiences with Lucid software are mixed. I’ve personally had no issues. Others have. Some are very vocal. I would caution against reading too much into what appears on forums, any forums.

Charging availability varies by region. The Lucid charges on any platform but non-Tesla chargers will deliver the best speed. If you’re driving 150 miles round trip each day you will be able to charge at home every night provided that you install a Level 2 charger. My Level 2 charger adds over 40 miles an hour so 150 miles would be achieved in less than 3 hours overnight. I would not recommend an EV without the ability to charge on a Level 2 charger. I only use charging stations on long (300+ mile) road trips and that happens a couple times a year.

Finally Lucid provides road side assistance if needed. If catastrophic issue rendered the car inoperable that’s the service you’d want to use as they would transport to the nearest service center. AAA would not be a viable option for anything other than a tow. In addition to the service centers Lucid is able to perform some repairs with their mobile fleet.

 

[svkamdar]

Thank you for your honest opinion's. While researching more as advised, doors opening glitches, infoton going blank in the middle of ride, rolloff option goes in effect etc. are so simple fixes a car company of such a luxury car should take care of it in no time. These issues are still prevailing and not fixed. I am for sure not buying ANY TESLA models, Period. Once again thanks for the feedback.

 

[borski]

Air software is pretty solid with the exception of some recent new issues that affected a few of them. The bricked ones got shipped to Lucid for the repair. That’s the only time I’ve heard of an actual software issue with they Air lately, besides the annoying entry issues that some have and some don’t.

They didn't get 'shipped to Lucid for the repair' as I understand it; they released a followup software update (after quickly pausing the rollout) the next day that fixed it.

 

[gaskiller]

Thank you for your honest opinion's. While researching more as advised, doors opening glitches, infoton going blank in the middle of ride, rolloff option goes in effect etc. are so simple fixes a car company of such a luxury car should take care of it in no time. These issues are still prevailing and not fixed. I am for sure not buying ANY TESLA models, Period. Once again thanks for the feedback.

The AIR is very reliable now. Those that you mention are isolated to a few cars. Dont listen to Engineering Explained videos....its not reality Half of the stuff he mentions are very minor glitches that most cars dont have. i've had mine almost 4 years. Very very happy with it! After recemt updates, not a single issue!

 

[Buffalo Bob]

Just completed our fifth trip between AZ and WA. Traveled 1,575 miles via the Utah/Idaho/Oregon route without a hitch. Got 3.75 miles/kWh despite a good deal of travel at 75+ MPH. About 24k miles now with never having a reliability problem. (The only annoyance was that I can never seem to satisfy hands-free DDP's 'pay attention' demands. If only they could dial the hands-free 'pay attention' demand to match what it is when 'hands-on' is in use.)

 

[BS8899]

Just completed our fifth trip between AZ and WA. Traveled 1,575 miles via the Utah/Idaho/Oregon route without a hitch. Got 3.75 miles/kWh despite a good deal of travel at 75+ MPH. About 24k miles now with never having a reliability problem. (The only annoyance was that I can never seem to satisfy hands-free DDP's 'pay attention' demands. If only they could dial the hands-free 'pay attendion' demand to match what it is when 'hands on' is in use.)

3.75mi/kWh is pretty decent.
My 780 mile (1 way) trips come in around 3.5-3.6 mi/kWh on my AGT.

 

[Buffalo Bob]

3.75mi/kWh is pretty decent.
My 780 mile (1 way) trips come in around 3.5-3.6 mi/kWh on my AGT.

I'm on 19" wheels without aero-covers, and I keep them at 50 PSI cold, but my guess is that your AGT might be on sportier albeit less efficient ones. If so, your average is compatitively good.

 

[BS8899]

I'm on 19" wheels without aero-covers, and I keep them at 50 PSI cold, but my guess is that your AGT might be on sportier albeit less efficient ones. If you, your average is compatitively good.

I have 19s as well. My trip is between Phoenix and Marin County (Sausalito) CA. I rotate my R1S and my AGT on these trips, so I have detailed logs on both. The R1S (Large Pack-Quad), operating in "Conserve" mode, gets ~2.5+mi/kWh.

I bought the AGT/19 mostly for the efficiency.

 

[Buffalo Bob]

I have 19s as well. My trip is between Phoenix and Marin County (Sausalito) CA. I rotate my R1S and my AGT on these trips, so I have detailed logs on both. The R1S (Large Pack-Quad), operating in "Conserve" mode, gets ~2.5+mi/kWh.

I bought the AGT/19 mostly for the efficiency.

Ahh. Assuming you take the PHOENIX/LA/SAUSALITO route, you have about 100% at high freeway speeds, so still good. Our route has a decent amount of relaxed state routes where a lot of miles/kWh get racked up between AZ and UT, and then slowly drawn down. (I guess if you don't tap into all your extra HP that often.)

 

[Hammerthyme]

Thank you for your honest opinion's. While researching more as advised, doors opening glitches, infoton going blank in the middle of ride, rolloff option goes in effect etc. are so simple fixes a car company of such a luxury car should take care of it in no time. These issues are still prevailing and not fixed. I am for sure not buying ANY TESLA models, Period. Once again thanks for the feedback.

As Northpointe said, it's more complicated than that. Some (most) of us have had none of those issues you mentioned. My 2026 Gravity has been pretty solid ride and great fun to drive. It's my first EV, but I'm buying it later in life where I can afford to take a risk on a car I think is exceptional in many ways, but still getting the kinks worked out as a company. If you can get a great deal on a used Air, it's definitely worth a test drive and some scrutiny. The downside is that it will make everything else you drive afterwards look like a lesser vehicle. The rest is all about where you are and whether it's a trade-off that make sense to you. Have fun in your EV search. As a class of vehicles, they are pretty fantastic.

 

[Ktw13]

Thank you for your honest opinion's. While researching more as advised, doors opening glitches, infoton going blank in the middle of ride, rolloff option goes in effect etc. are so simple fixes a car company of such a luxury car should take care of it in no time. These issues are still prevailing and not fixed. I am for sure not buying ANY TESLA models, Period. Once again thanks for the feedback.

Since you mentioned Tesla, they do have blank screen problem too if you search their forum, also control arm bolt falling off, weird noise that cannot be solved etc, Mercedes just did a recall for blank screen too.

Point is, claimed "best tech" company and legacy company all can have similar issue so it's not unique to Lucid and its extremely rare.
Lucid has a very good set of computer that keeps improving on an absolutly the best set of wheel on the market.

 

[doubletwist]

Since you mentioned Tesla, they do have blank screen problem too if you search their forum, also control arm bolt falling off, weird noise that cannot be solved etc, Mercedes just did a recall for blank screen too.

Point is, claimed "best tech" company and legacy company all can have similar issue so it's not unique to Lucid and its extremely rare.
Lucid has a very good set of computer that keeps improving on an absolutly the best set of wheel on the market.

As much as I dislike Tesla, at least in their case, it's "We have all these amazing features, and sometimes things don't work, but most of the time you get to use these amazing features"

vs the current Lucid experience of "We have only the most basic, simplified functionality, and sometimes even that doesn't work"

More than just "How often does it break?" goes into consumer opinion of a product.

 

[borski]

We have only the most basic, simplified functionality

Examples? This isn’t true, in my experience.

SSP is fantastic. CarPlay and AA work great. DDP is hands free and works great by all accounts.

I don’t know of anything on the car that is “only the most basic, simplified functionality”

But I’ll also point out: simple isn’t bad. Simple UX is good UX.

 

[Saksak]

[…] vs the current Lucid experience of "We have only the most basic, simplified functionality, and sometimes even that doesn't work" […]

Can you be more specific of Tesla software features that Lucid is lacking? I have an older Model X (before it was discontinued), have test driven the 2026 Model X, and have been a passenger in friends’ Model 3, S, and Y. Those drives just reinforce how much better my Gravity is.

Tesla is obviously ahead in FSD (supervised), but 3.6.0 hands-free was a big step forward for Lucid. Camp mode is missing, so I use Creature Comfort mode for now. Things like fart mode was good for a laugh but not something I miss.

My experience is that the Gravity UX is great and I like it over Tesla’s UX.

 

[JimmyBreeze]

I think most, if not almost all, of the negativity boils down to the service experience lately. The vast majority of folks here knew they were buying a cutting-edge vehicle and expected some quirks.

But the vibes when something would go wrong and then Lucid would have someone at your house the next day to fix it or a loaner on a truck are a lot different than the current “two months for an appointment which is really two months for a loaner and then another few weeks until we look at your car, with little to no communication in the meantime.”

Quirks are expected. “Oops this update bricked a chunk of the cars” isn’t great but when it’s fixed that day, ok. The service situation is not ok.

 

[Bobby]

As much as I dislike Tesla, at least in their case, it's "We have all these amazing features, and sometimes things don't work, but most of the time you get to use these amazing features"

vs the current Lucid experience of "We have only the most basic, simplified functionality, and sometimes even that doesn't work"

More than just "How often does it break?" goes into consumer opinion of a product.

Tesla does not have CarPlay. Rivian too. For me that's a nonstarter.