As I've said, never has done that for me till 12/16 and it was only about 50 degrees outside. Christina from Seattle said she would schedule Mobile Service to come out today, Monday morning and have him access the issue. Late this morning upon a no call and no show I decided to call back and talked to a gentleman also in Seattle. After reading through Christina's notes and this being early this afternoon, the guy said they may have to put it on charge to try and duplicate the issue and would call me back around 3. Well, guess what? Again no text and no call. Pretty deficient Customer Care to say the least.