- Joined
- Dec 8, 2023
- Messages
- 167
- Reaction score
- 168
- Cars
- BMW M4, Audi S4, Alfa 73
Hi All: My car is offline. It runs fine, carplay is functioning, but the mobile app is not connected, and Lucid service can tell the car is offline. This is not a short-term service issue -- it's been 6 days. The car/phone has been fully disconnected and re-established. I've logged out and back in, and I rebooted the car to no avail. It took 4 calls to service to get this far.
Lucid tells me they need the car in the shop. They started by offering mid-March! After a little discussion, they got me on Feb 8th with no promise of when they will look at it and no loaner (I can get a loan if I wait till March 8th). Fortunately, I still have my old BMW M4.
The delayed service is deeply disappointing. My wife and I are concerned as we rely on our cars and need to sell the M4. We love driving the Lucid, but we rely on it too.
I got the feeling from service that I should be grateful they can see it on Feb 8th -- He even said they have lots of cars that are dead and it takes longer to get to them.
Are any similar experiences?
Lucid tells me they need the car in the shop. They started by offering mid-March! After a little discussion, they got me on Feb 8th with no promise of when they will look at it and no loaner (I can get a loan if I wait till March 8th). Fortunately, I still have my old BMW M4.
The delayed service is deeply disappointing. My wife and I are concerned as we rely on our cars and need to sell the M4. We love driving the Lucid, but we rely on it too.
I got the feeling from service that I should be grateful they can see it on Feb 8th -- He even said they have lots of cars that are dead and it takes longer to get to them.
Are any similar experiences?