Lucid store can not process an exchange - even prior to shipping

[ErinTheBlack]

I acknowledge I made an error. The problem I have is that Lucid is remarkably inflexible and follow up is non-existant.

I ordered carpeted mats in error, have been trying to change to all weather as they have not shipped yet. One email and 3 phone calls later:
"Our systems don't allow us to do that. You would have to receive these and return for refund and re-order."
I ordered with a voucher from corporate - "oh, then the one-time-use voucher is lost."

Really?
This is how you run a company in 2024? Especially one largely based on e-commerce.
Oh, a good luck getting a call back from a manager - I am still waiting on "Angus".....

 

[rfc805]

All I can really say is.. Yup, the store is badly run.