Lucid Air in Service Queue for 7 Weeks. What Does This Mean for Long-Term Ownership?

[illopp00]

was it a Lucid QA breakdown or was it Gravity?

Lucid's "Gravity Picnic", staged about 2 years ago in December 2024, was supposed to show Gravity is ready for production ramp. Perhaps some of the top Lucid exec's bonus depended on hitting that milestone. Several owners in this forum attended. Some had Gravities for months after this event.

In hindsight, in 2025, Gravity was simply not ready for Prime Time in most of 2025. Perhaps the premature launch of Gravity was the genesis of the service was the triggering event of the service overload?!

They effectively doubled the number of cars on the road over the past 18 months while not adding any service capacity and in fact cutting it early this year. Its not that complicated of a metric, cars per SC. Once they are overloaded by 20% you have to invest in some capacity. It seems mostly tech related not necessarily location limitations.

 

[Aka-none]

They effectively doubled the number of cars on the road over the past 18 months while not adding any service capacity and in fact cutting it early this year. Its not that complicated of a metric, cars per SC. Once they are overloaded by 20% you have to invest in some capacity. It seems mostly tech related not necessarily location limitations.

Well you do need trained individuals

Take anyone’s service center with good techs. Teach them Lucid and provide tools and access to parts. Pow, train the trainers and all you need is someone’s up and running spot.

I wonder if a collaboration with someone like a discount tire in the us? They have the buildings, know how to train, and have the ability to move things quickly as needed. Can’t use too small an organization or you won’t have access to a large geographical area

 

[MorganB]

And it is for this reason that I will run, not walk, away from Lucid as soon as my lease is up. Every luxury car I have owned (Mercedes, BMW, Audi) has provided free loaner car while in service, even when out of warranty. Oh, and they also usually had repairs done in less than a week. At least with a Toyota or Kia that might be out of warranty and dealership not provide loaner, there are non-dealer repair options. That is not the case (currently) with Lucid.

My Lucid Gravity may look and drive like a luxury car but Lucid the company is definitely not a luxury car company.

You're making a ton of assumptions of the future based on the current situation at Lucid.

They know they need to right the ship as far as service. They are actively working on the situation. I would expect the service centers to be more ahead of the game in a few months. I had very premium service for all of my service calls over 4 years except for the most recent which required a huge wait for appointment and slow service because the car sat for two weeks before being looked at. I did have a loaner but still not optimal.

Concerning loan cars it seems they don't have the fleet even handle under warranty owners. That could change in the future and frankly all of the service issues need to be corrected and ready for the Earth launch or it will sink the company.

Traditional brand dealerships are franchised and loan car fleets are determined by the owner. Experiences can vary dramatically from dealer to dealer. My niece bought a brand new Audi from a neighboring city dealer. When she went to have repairs done at the local dealer they refused to give her a loaner because she didnt buy it from them. Their official line is loaners are only for customers that purchased their Audi from them. She complained to Audi and ultimately the dealer gave her a loaner. The next time she needed a repair they once again refused a loaner.

 

[socktucker]

You're making a ton of assumptions of the future based on the current situation at Lucid.

They know they need to right the ship as far as service. They are actively working on the situation. I would expect the service centers to be more ahead of the game in a few months. I had very premium service for all of my service calls over 4 years except for the most recent which required a huge wait for appointment and slow service because the car sat for two weeks before being looked at. I did have a loaner but still not optimal.

Concerning loan cars it seems they don't have the fleet even handle under warranty owners. That could change in the future and frankly all of the service issues need to be corrected and ready for the Earth launch or it will sink the company.

Traditional brand dealerships are franchised and loan car fleets are determined by the owner. Experiences can vary dramatically from dealer to dealer. My niece bought a brand new Audi from a neighboring city dealer. When she went to have repairs done at the local dealer they refused to give her a loaner because she didnt buy it from them. Their official line is loaners are only for customers that purchased their Audi from them. She complained to Audi and ultimately the dealer gave her a loaner. The next time she needed a repair they once again refused a loaner.

There’s definitely caveats. When I get my BMW serviced, I get a 7 series because I have a 7 series and am under warranty. But then, they charged me $5 to go put $1.65 cents of gas in it. So they gave the bare minimum BMW wants and nickel and dimed me for the rest. That dealer franchise is a notorious crook tho so that didn’t surprise me at all.

The local Honda dealer, though larger, just pays for a Lyft to get you home.

 

[Leftlane]

if every one of them doesn't need service of some sort within days (or hours) of being sold, it could be okay. There was an obvious QA breakdown somewhere in 25/26 that destroyed service.

Adding just a few per service center will add to the long queues and piss people off. The likelihood that 99-100% of Cosmos won’t need the same level of fixing that Air and Gravity did is not realistic at all.

 

[gaskiller]

Adding just a few per service center will add to the long queues and piss people off. The likelihood that 99-100% of Cosmos won’t need the same level of fixing that Air and Gravity did is not realistic at all.

Stupid to think that, also stupid to think they delayed Cosmos release to not make sure it’s almost perfect.

 

[gaskiller]

I’ve had a great experience with Beverly Hills service in the past but this morning was tough. Showed up for my appointment for annual service (which was scheduled 2.5 months ago), expecting to be given a loaner as established during the appointment and be on my way, when they tell me they need the car for 8 weeks and that they won’t provide a loaner due to out of warranty. It would have been nice to have been told what to expect! They knew about my tire cupping issue, so suggested alignment service could be provided anywhere else. I hope alignment fixes the issue and that my brand new tires don’t get ruined by an unknown suspension issue. Very frustrating!

Did want to check if others who are out of warranty have the same service protocol for routine maintenance, where you drop off the car and go rent a car yourself?

Why did you expect a loaner out of warranty? If you get one, great, but it’s not a given. Try to be realistic. And btw, with every company, a loaner IS NOT GAURANTEED! Think they will have a car held there for a few days for you to show up….they will give it to who ever comes first!

But I do agree, 8 weeks to fix that is atrocious! Listening Napoli?

 

[Bdr100]

You're making a ton of assumptions of the future based on the current situation at Lucid.

They know they need to right the ship as far as service. They are actively working on the situation. I would expect the service centers to be more ahead of the game in a few months. I had very premium service for all of my service calls over 4 years except for the most recent which required a huge wait for appointment and slow service because the car sat for two weeks before being looked at. I did have a loaner but still not optimal.

Concerning loan cars it seems they don't have the fleet even handle under warranty owners. That could change in the future and frankly all of the service issues need to be corrected and ready for the Earth launch or it will sink the company.

Traditional brand dealerships are franchised and loan car fleets are determined by the owner. Experiences can vary dramatically from dealer to dealer. My niece bought a brand new Audi from a neighboring city dealer. When she went to have repairs done at the local dealer they refused to give her a loaner because she didnt buy it from them. Their official line is loaners are only for customers that purchased their Audi from them. She complained to Audi and ultimately the dealer gave her a loaner. The next time she needed a repair they once again refused a loaner.

Yeah, I know a lot of people here don’t like traditional car dealerships but with a dealership model, it gives the customer choice on how your car is serviced. I bought my last Mercedes from one dealership due to it having the color/specs I wanted in stock and able to negotiate decent discount. But I had previously had some service issues with that dealership and so am having it serviced at a different one that has much better service. In Houston, I have 5 different dealerships to choose from, so they need to compete for my service. Once out of warranty, I also have independant repair shops as alternate choice.

I hope you are right about Lucid making significant improvements in service. If things improve significantly as we hope, and by two years from now average service times are more in the 1 week or so and loaners provided for out of warranty cars, I might reconsider my keep options.