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Lease return excess wear & tear

thyname said:
So Fisheral here and the guy from Reddit who posted this today is the same person? I don't know that person. This Reddit thread was posted today, about three hours ago, so I thought it was a brand new case.
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Neither. Two different people on Reddit, both of whom I’ve contacted. Neither of them are @fisheral
 
j4gates said:
That's a fair question for a forum member active in this thread, and I likely will do so, though I am skeptical it will be worth my time. I'm open to being pleasantly surprised.

To reiterate, though, my stance is based on the principle...why have wear and tear guidance that a customer understands when entering a lease agreement if it has no bearing on how a customer is billed after their vehicle is returned?

Outside my and other forum members' personal experiences, what about this happening to a non-forum member? I've received no communication from Lucid directing me how to seek assistance with the known, and at this point should be anticipated, discrepancies between Autovin's final inspection report and Lucid's wear and tear guidance. They certainly sent communication about updating the wear and tear guidance. Why not send out a message about a recommended pathway to resolve disagreements to inform all of their customers? I'm sure the lawyers will chime in here about creating liability by admitting fault, but the more an organization lets lawyers drive these types of decisions, the more stockholders are prioritized over customers which will create an unintended death spiral that serves neither population.

I think Lucid has an incredible team building an even more incredible product, but they are absolutely crapping the bed by not "blocking and tackling" for the people who are a main reason they are still a viable company (not discounting the PIF). I'm vested, so I'd like the company to succeed, but telling customers you're addressing the issue only to have the issue continue months later and create work for customers is causing resentment and losing the base.
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I didn’t say I liked it. :)

I’m just trying to help where I can.
 
Murcie said:
It’s two different Reddit posts for two different returns, it’s a trend now, not a singular data point. I’ll look at this as a $2,400 reduction in my residual value when deciding whether to keep my lease or return it, because I know there isn’t a single Lucid Air on the road without scratches on this part lol. What a shitshow.


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Like I said, I’d recommend doing a pre-inspection and then taking that to service to get a quote, so when BofA tells you you owe them a new car you can use the service quote as leverage.
 
borski said:
Like I said, I’d recommend doing a pre-inspection and then taking that to service to get a quote, so when BofA tells you you owe them a new car you can use the service quote as leverage.
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Thank you, and we appreciate your willingness to help.

At this point, it feels like returning a lease is signing up for a fight, and wasting hours of our time hoping for BoA/Lucid to follow their own guidelines without ridiculously inflating bills ($2400 bill for $800 service), while also hoping it’s not sent to collection while the higher-ups are working on it. This is the bare minimum of our rights, we’re not asking for any favors from either of them.
This has been going on for months now and it’s still not resolved, in some cases getting worse like expecting the bumper cover underneath a relatively low sport sedan to be scratch-free.
 
Since Lucid doesn't really make that many cars, and therefore there cannot be that many lease returns, the right thing for them to do is to hire a person that inspects ALL lease returns. They are really losing customers and therefore money on this issue that is not being resolved no matter what the fanboys say.
 
I haven't returned my lease yet. I was just sharing some posts I saw on reddit that were not shared here.

My current plan is to garage my car for the rest of my lease and drive something else.
 
It's mind-boggling to me that this is still ongoing despite all the terrible press, with Lucid's response seemingly being to handle it on a case-by-case basis.
 
It’s the process that is broken - and that isn’t being addressed. There should be no multiple step inspection process, nor any time between turning it in and knowing exactly what the lease end charges are. Drive it in, have it inspected, walk out with the condition report, and be done. Waiting around to see how the final inspection goes AFTER you already had the car inspected by Lucid is ridiculous.
 
Leftlane said:
It’s the process that is broken - and that isn’t being addressed. There should be no multiple step inspection process, nor any time between turning it in and knowing exactly what the lease end charges are. Drive it in, have it inspected, walk out with the condition report, and be done. Waiting around to see how the final inspection goes AFTER you already had the car inspected by Lucid is ridiculous.
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Both times I went to get my Lucid there were employees eating food at the front desk just messing around, then they tried to get me to sign for a car with a dented trunk (I think they closed a towel in it and tried to polish over the cracked paint). I felt like I was inconveniencing them by trying to buy a new car in new car condition while they were eating lunch. It was not at all a luxury experience. Pay Mercedes prices get…well I can’t even think of a dealership I’ve ever been too that was poorly ran they couldn’t even deliver a car. Even Mitsubishi has some sort of decorum and process that works.

Lucid needs to find their Lee Iacoca or they’re gonna be scrapped for parts.

But then you drive the car and you’re like daaaaammn this thing is awesome. 🤩
 
Anyone charged for not removing tints?
 
EVCar said:
Anyone charged for not removing tints?
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That would be a legitimate charge. I plan to remove my tints before lease return. Guaranteed to spend 10-15 times less removing them myself than Lucid charges
 
socktucker said:
Pay Mercedes prices get…well I can’t even think of a dealership I’ve ever been too that was poorly ran they couldn’t even deliver a car.
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I can and it certainly wasn’t Lucid. Stop trying to hold Lucid to a higher standard where others can give you the exact same experience also. I’ve been to many Audi, BMW & Mercedes dealerships where some roll out the red carpet and others just make you feel like you’re inconveniencing them. You had a bad experience, doesn’t mean the next time you show up to Lucid it will be exactly the same.
 
HC_79 said:
I can and it certainly wasn’t Lucid. Stop trying to hold Lucid to a higher standard where others can give you the exact same experience also. I’ve been to many Audi, BMW & Mercedes dealerships where some roll out the red carpet and others just make you feel like you’re inconveniencing them. You had a bad experience, doesn’t mean the next time you show up to Lucid it will be exactly the same.
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I’m holding them to the standard they claim to have.
 
HC_79 said:
I can and it certainly wasn’t Lucid. Stop trying to hold Lucid to a higher standard where others can give you the exact same experience also. I’ve been to many Audi, BMW & Mercedes dealerships where some roll out the red carpet and others just make you feel like you’re inconveniencing them. You had a bad experience, doesn’t mean the next time you show up to Lucid it will be exactly the same.
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Well said! A couple of bad experiences and these folks on a warpath!
 
Leasing is going to die down anyway, now that the 7.5k credit is gone. All manufacturers will encourage buyers and give more incentives to buyers.
 
gaskiller said:
Leasing is going to die down anyway, now that the 7.5k credit is gone. All manufacturers will encourage buyers and give more incentives to buyers.
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Wait, you think people don't lease ICE cars that don't have the incentives? Maybe you should look into it, you might learn something.
 
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Mercedes/Porsche/Bentley dealerships are significantly different experience than Lucid visit. Just being factual in my long years of car shopping. Lucid very similar to visiting Tesla dealership ( nothing bad) just not same as others mentioned. Again, this is just my own personal experience from over the years.
 
BillyT said:
I am back. My fiancé got her final bill today and they are charging her $2850 for Excess Wear and Tear, of which $2500 is for the windshield. So our Salesman who said he talked to his Manager and other higher ups, had no effect so far. She is going to send him the final invoice and he will say to call customer care I'm sure. To recap, we had a Safelite glass company come out to look at our windshield. She said the fact that she got called out was a joke, as there were no cracks to speak of. Any miniature dot she saw she fixed at the order of her Manager. We told this to Lucid when we turned the car in, and they didn't see a single spec on the windshield. The final inspector didn't even use a picture from the final inspection, he posted a picture from the initial inspection. Really a joke of an operation.
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Some good news finally! Lucid management got involved and took the $2500 off the bill. There was NOTHING wrong with the windshield and they did the right thing. Not sure if us having 3 Lucid Airs over the last 2 years have something to do with it, but we will take it. I think having a strong relationship with your salesman is important as he/she can fight for you if you are in the right.
 
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