Don't expect any satisfaction from Lucid Corporate. Since JULY I've spent a few thousand $$ on items that were Lucid's fault. I've called "Customer Service" about eight times where they promised to escalate to management. Complete silence was the result, NO response, totally ignored. For instance, they delivered the car to me with the WRONG dataplate showing proper tire inflation pressure of 42 pounds. The correct pressure for my 19" tires was 49 or 51lbs (depending on where you read it). Result was that one tire failed, the three others were worn to legal limits after only 9,000 miles (I drive the car like an old lady because I want good range and tire life). I drove a 5,000+lb car for 9,000 miles with tires 10lbs under-inflated. Their fault, radio silence when I asked for some consideration. Also, the front wheel well liners came apart. I had them both replaced at a cost of over $700... warranty did not cover, no response. The car is currently in the shop for hydraulic fluid leaking on my garage floor. I'm wondering what kind of excuse they'll come up with for that bill.
Lease return excess wear & tear
- Thread starter dapellegrini
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Can you post a picture of the tire pressure nameplate? Does it specify those pressures are for 20” or 21” tires? If so, the correct pressures are in the manual, are for 19” are always 49psi. No matter where you read it; it’s never 51psi recommended.
Maintaining proper tire pressures is on the owner of a vehicle, and it’s important to look at the sizes, as people switch wheels on their vehicles all the time.
What do you mean the front wheel well “came apart”? I’ve never seen Lucid not cover a warranty item, so I hope you understand the skepticism.
I am by no means saying you’re lying, but without evidence, this does not fit with past experiences with Lucid service.
Moreover, and more importantly, this does not belong on this thread. If you’d like to make a new thread to answer these questions, please do, but any further comments on this in this thread will be deleted, as it does not relate to lease return excess wear and tear.
Thanks
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Where did you turn in your lease?
What was the name of the inspection service?
I was thinking maybe the sidewall? On my car (26 with 20’s) th door plate says 42, but the sidewall is up to 50. You can run at 50 forever and it’s covered by tire warranty. Gets better range too.
This has been my experience as well. Lots of promises to escalate the issue, yet nobody ever gets back to me. I’m afraid I may be forced to go the legal route.
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Yeah, pros and cons. More range, but less response. But yes, there is a range.
Final inspection condition report came in. After reading about another member's bill for a scratched skidplate, I'll preface everything else by acknowledging it could have been worse. That said, I now have the sour taste in my mouth about the Lucid's leasing debacle.
As appears to be typical, the condition report contains charges that do not follow Lucid's wear and tear guidance. Nothing significant in terms of dollars, but from the principle standpoint they have shown me the mess they are in cannot be controlled at this point.
I won't type a diatribe as that doesn't appear to help, rather here are images from the report so others can be prepared for what to expect.
And here's Lucid's excess wear and tear guidance
It's a shame the company I believe actually builds the best damn car (and have voted with my investment dollars) can't figure out how to avoid penalizing the people who are actually supporting the business.
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Have you tried contacting the LFS concierge as outlined here by @marqie ?
Post in thread 'Lease return excess wear & tear'
https://lucidowners.com/threads/lease-return-excess-wear-tear.12604/post-300245
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I haven’t read pages back so someone has probably already pointed this out, but it is not Lucid coming up with these charges, but rather “Lucid Financial Services” which is actually a Bank of America subcontractor and not a Lucid motors company. Lucid themselves is not particularly happy with them either, however they are under contract with them and while I have no idea what the terms of that contract are, they are not yet able to get out of it. This is unfortunate as I agree it is likely costing them customers. Perhaps there are some corporate attorneys who could look into this, but I have also heard reports of Porsche leases and other high end vehicles similarly ripping off their customers on vehicle returns, and there are no consumer protections I am aware of that can protect you. In some cases maybe Lucid can get those charges removed but I do not know under what conditions or how? But trust me, Lucid is aware of this subcontractor causing problems under Lucid’s name from pre-purchase to incorrect purchase agreements to excessive lease return charges.
Lucid can absolutely reimburse customers receiving unwarranted or unfair charges from BoA, or even agree to reimburse BoA directly for charges being removed.
Their hands are not tied and they can not hide behind the BoA defense.
They should be actively defending their reputation with forceful actions to ensure BoA compliance with their excess wear and tear guidelines or make customers whole if they cannot do so.
Why is there a wear and tear guidance on Lucid's website if they are not responsible for these charges? Can they put any nonsense there then?
I seen many instance of epopel complaining about being charged for items that I look to me like damage beyond normal wear and tear, but being charged for those chips is beyond ridiculous.
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The front bumper cover underneath the car? Wow, what do they expect it to look like?
$2,400 for a scratch in "lower front bumper cover"!! LOL.
$250 for a front left carpet stain? LOL. I believe buying a brand new FULL SET of Lucid carpets is cheaper than that.
And $1,100 for a scratches in two wheels? This is crazy.
I'd rather buy out my lease (losing thousands in the process) than give my money to greedy Lucid & BoA, and never buy a new Lucid again.
As a recent Lucid leasee this is very concerning. i have leased six different cars in years past and never ever been handed a bill upon return. i love driving my Lucid but this makes me think i should just park it in the garage and just go out and look at it occasionally. this could turn into a PR nightmare if they aren't careful.
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I have personally looked into this and contacted him on Reddit. Were he to respond… that part is $398 retail, and no more than $300 labor. About $700 total.
Anyway, it should be no more than $700 for a replacement, including parts and labor. Not $2400.
Please read this comment and this one, and if you know the person, tell them to read their DMs. But this particular return isn’t new and has already been discussed here.
So Fisheral here and the guy from Reddit who posted this today is the same person? I don't know that person. This Reddit thread was posted today, about three hours ago, so I thought it was a brand new case.
That's a fair question for a forum member active in this thread, and I likely will do so, though I am skeptical it will be worth my time. I'm open to being pleasantly surprised.
To reiterate, though, my stance is based on the principle...why have wear and tear guidance that a customer understands when entering a lease agreement if it has no bearing on how a customer is billed after their vehicle is returned?
Outside my and other forum members' personal experiences, what about this happening to a non-forum member? I've received no communication from Lucid directing me how to seek assistance with the known, and at this point should be anticipated, discrepancies between Autovin's final inspection report and Lucid's wear and tear guidance. They certainly sent communication about updating the wear and tear guidance. Why not send out a message about a recommended pathway to resolve disagreements to inform all of their customers? I'm sure the lawyers will chime in here about creating liability by admitting fault, but the more an organization lets lawyers drive these types of decisions, the more stockholders are prioritized over customers which will create an unintended death spiral that serves neither population.
I think Lucid has an incredible team building an even more incredible product, but they are absolutely crapping the bed by not "blocking and tackling" for the people who are a main reason they are still a viable company (not discounting the PIF). I'm vested, so I'd like the company to succeed, but telling customers you're addressing the issue only to have the issue continue months later and create work for customers is causing resentment and losing the base.