Lease return excess wear & tear

[fisheral]

It honestly makes me not want to drive the car for the remainder of my lease because I might get the tiniest nick and be charged $10k for it.

My other lease returns (Kia, VW, Mazda, Subaru, and Lexus) were so smooth and easy and they truly didn't give a shit about the small stuff.

May not ever lease again due to the possibility (which I never truly grasped before) of getting trapped and this happening on some future lease.

 

[merveille07]

It honestly makes me not want to drive the car for the remainder of my lease because I might get the tiniest nick and be charged $10k for it.

My other lease returns (Kia, VW, Mazda, Subaru, and Lexus) were so smooth and easy and they truly didn't give a shit about the small stuff.

May not ever lease again due to the possibility (which I never truly grasped before) of getting trapped and this happening on some future lease.

Why are you still acting like Lucid haven't done anything about this? People have reported their lease return being re-reviewed after Lucid put out a statement on this. Granted we don't know how those reviewed are going to turn out yet, but making it seems like nothing hasn't been done is a bit dishonest.

 

[pyle112]

Why are you still acting like Lucid haven't done anything about this? People have reported their lease return being re-reviewed after Lucid put out a statement on this. Granted we don't know how those reviewed are going to turn out yet, but making it seems like nothing hasn't been done is a bit dishonest.

People are still worried, and while lucid may do something about this, who knows under what timeline and what kind of process it will look like. It's an unfortunate impediment to leasing- even if the re-reviewed every inspection its a burden on the consumer.
On the flip side with every lease there's always the risk of getting stuck with a bill, whether you lease another car or not, it's just another incentive to stay with the company. My inspector let me know that other car companies, like Volvo, have gotten stricter. So this may be permeating through the industry as costs continue to rise and incentives shift.

 

[ButMahElectrons]

Why are you still acting like Lucid haven't done anything about this? People have reported their lease return being re-reviewed after Lucid put out a statement on this. Granted we don't know how those reviewed are going to turn out yet, but making it seems like nothing hasn't been done is a bit dishonest.

Umm, until people are turning in leases and NOT getting egregious bills for 10-20,000 dollars, and having to re-submit for review, then NO, nothing has been done about it outside their own internal disucssions.
It's not resolved until the lease turn-back processes are smooth, and fair.

 

[Leftlane]

Why are you still acting like Lucid haven't done anything about this? People have reported their lease return being re-reviewed after Lucid put out a statement on this. Granted we don't know how those reviewed are going to turn out yet, but making it seems like nothing hasn't been done is a bit dishonest.

What has Lucid done exactly outside of waiving one guy’s $200 wheel rash charge and the termination fee? Put out a statement? lol

 

[merveille07]

What has Lucid done exactly outside of waiving one guy’s $200 wheel rash charge and the termination fee? Put out a statement? lol

Please read the last 10 pages of this thread. I hope the people whose lease are being reviewed will come back to post. @ButMahElectrons have you heard or seen anyone recently return his car and have the issues mentioned in this thread? That's how we are going to know if Lucid has done something or not.

 

[fisheral]

What has Lucid done exactly outside of waiving one guy’s $200 wheel rash charge and the termination fee? Put out a statement?

It seems like they may have emailed some kind of a statement to certain people. The fact that I, as a leaseholder, never received that email does not fill me with confidence.

 

[merveille07]

It seems like they may have emailed some kind of a statement to certain people. The fact that I, as a leaseholder, never received that email does not fill me with confidence.

I understand your worries, but I can't imagine them fixing past lease return while screwing future ones. I believe the new improved return process and guidelines will naturally apply to all future returns, but like I said we will know soon enough if something have changed or not.

 

[fisheral]

I understand your worries, but I can't imagine them fixing past lease return while screwing future ones. I believe the new improved return process and guidelines will naturally apply to all future returns, but like I said we will know soon enough if something have changed or not.

We shall see.

I have a PDF of the excess wear and tear guidelines from the website from before they changed them to be stricter.

 

[ButMahElectrons]

Please read the last 10 pages of this thread. I hope the people whose lease are being reviewed will come back to post. @ButMahElectrons have you heard or seen anyone recently return his car and have the issues mentioned in this thread? That's how we are going to know if Lucid has done something or not.

No, but only because we don't know any other Lucid owners in person.
But I'm still following all the lease turn-back drama here and on Reddit and various media online.
It seems to still be going on. But I'll be monitoring.
IF they fix things, what will probably happen is news of sleazy turn-backs will go away. Because people rarely ever post about "good thing" happening.

 

[SonofaBish]

Mine will go back immediately after I get a windshield chip fixed next week. Everything else on the pre- inspection was considered normal wear and tear. I'll keep this thread updated

 

[SonofaBish]

For the record, this chip is the one I'm getting filled. It was quoted as needing a replacement at $1450... which is laughable to me.. and incredibly frustrating

 

[Leftlane]

Please read the last 10 pages of this thread. I hope the people whose lease are being reviewed will come back to post. @ButMahElectrons have you heard or seen anyone recently return his car and have the issues mentioned in this thread? That's how we are going to know if Lucid has done something or not.

I’ve read every post in this entire thread. Lucid has done some talking and some rationalizing and maybe some adjusting of the criteria. Please show action for the people who have been going through the process and are waiting for relief - instead of being turned over to collections. You have zero idea what Lucid has done or is doing for actual customers outside of what has been posted here, which doesn’t look great, does it? Maybe they are doing something, maybe they aren’t - but not sure why you’d be dismissive of folks who aren’t happy when really nothing has actually changed yet.

 

[Batteryman]

I’ve never leased a car, thought if leasing our next one, but not anymore. EV credit going away so I’m guessing most people will start buying again.

 

[j4gates]

I will be returning my Air next month and will post updates of my experience with the return steps here.

The process was initiated this week following the guidelines at - https://lucidmotors.com/knowledge/o...ease-end#lucid-excess-wear-and-use-guidelines

With no intention of purchasing my leased vehicle (like the car, but I would want different options for long-term ownership) and having visited Tyson's Galleria to check out the Gravity, I skipped contacting a sales specialist. Moving on to scheduling the pre-inspection, I attempted AutoVIN's site first, but was unable to authenticate and was directed to call. When I called, the representative was helpful, but also unable to schedule the pre-inspection. He stated LFS had not yet created my account, so I would need to call them to sort it out.

After a not-so-great start getting bounced from LFS to Customer Care (not sure why), then transferred again only to be dropped into a voice mail box, I called the Tyson's Galleria sales staff and they were very helpful directing me to a different LFS customer service number that put me in the hands of someone who was able to help. I was told my account with AutoVIN would be created, but to allow 24-48 hours before attempting to schedule the pre-inspection.

Two days later I received a call from a Customer Lease Pre-Inspection Coordinator at LFS to schedule the pre-inspection. He found an appointment block that would fit my schedule toward the end of next week - scheduling is done in 4 hour increments for either the morning or afternoon. The pre-inspection is completed at your residence, so no need to travel to a service center if you are a good distance from one. The coordinator counseled to have both key fobs, valet cards, owner's manual, and charging cable available for the inspection.

While on the line with Tyson's Galleria earlier, I did go ahead and schedule my lease return appointment for the last weekend in September. Pessimistically optimistic for a fair turn in.

More to follow next week.

 

[SonofaBish]

Well, update on my situation....

Auto glass company came and said those two nicks (see pic in post#512) was too small to even fill.. he did some sort of something to perfectly smooth it out, but that there was nothing to repair there.

Then, I inquired about replacing the windshield, and both Safelite and a local company can't even source a windshield for this car...

So, I think I've got no option but to roll the dice.... anyone have a better idea?

 

[merveille07]

I’ve read every post in this entire thread. Lucid has done some talking and some rationalizing and maybe some adjusting of the criteria. Please show action for the people who have been going through the process and are waiting for relief - instead of being turned over to collections. You have zero idea what Lucid has done or is doing for actual customers outside of what has been posted here, which doesn’t look great, does it? Maybe they are doing something, maybe they aren’t - but not sure why you’d be dismissive of folks who aren’t happy when really nothing has actually changed yet.

I don't remember dismissing anyone's post unless I am not allowed to have an opinion; I am not going to allow myself to get dragged into this kind of talk.

 

[merveille07]

Well, update on my situation....

Auto glass company came and said those two nicks (see pic in post#512) was too small to even fill.. he did some sort of something to perfectly smooth it out, but that there was nothing to repair there.

Then, I inquired about replacing the windshield, and both Safelite and a local company can't even source a windshield for this car...

So, I think I've got no option but to roll the dice.... anyone have a better idea?

I will say check with the shop that did the pre-inspection; else roll the dice. You might to shell more money if you want to replace the whole glass.

 

[SonofaBish]

I will say check with the shop that did the pre-inspection; else roll the dice. You might to shell more money if you want to replace the whole glass.

Pre inspection was done by AutoVIN, which i think does all of them.

I'm waiting from my insurance to see if they'd allow me to submit an invoice to them if LuCID decides to be a absurd, but I don't think I have an option

 

[David2025]

Pre inspection was done by AutoVIN, which i think does all of them.

I'm waiting from my insurance to see if they'd allow me to submit an invoice to them if LuCID decides to be a absurd, but I don't think I have an option

Actually getting the insurance co involved should be beneficial. Done right instead of you fighting the Lessor the Ins Co should do it on your behalf. If it's damaged they have to pay. If they say it's not they have to defend it. If they prevail you win and if you lose they have to pay.